Director, Engineering Operations

| Greater Boston Area
SessionM is a customer engagement platform empowering the world’s most innovative brands to forge stronger and more profitable customer relationships. We are headquartered in Boston with offices in Asia and Europe, and at this time are searching for an experienced engineering operations leader. This is an excellent opportunity for a senior-level manager to come on board and develop and drive operational initiatives across our growing global team!

What are we looking for?

  • 10+ years of software industry experience, ideally coming from an enterprise SaaS background, with 5+ years leading engineering operations (or departments that were responsible for engineering operations across the enterprise)
  • Results oriented. You are most comfortable in work environments which are outcome-oriented and are highly motivated by goal accomplishment.
  • Receptive to change. You are flexible, adaptable, innovative, and open in response to competitive pressure and market change.
  • A collaborative thinker. You enjoy an environment that has been structured for collaboration and interdependence, drawing on strong functional areas to build your business.
  • A systems thinker. You intuitively understand interdependencies, ask follow-up questions, and drive to solutions that balance the success of initiatives across revenue, quality, brand, and cost goals.

What you will be working on:

  • As part of this role, you will define, structure, and execute operational initiatives by developing work plans, gathering and synthesizing relevant data, leading analyses, and developing actionable recommendations including presenting these findings to executive management
  • Develop standard team-based metrics and associated reporting reporting required to analyze and improve engineering team performance
  • Define, implement and enforce execution of the software development lifecycle and product release processes and standards.
  • Develop and implement regular cadence for executive review of product and engineering priorities
  • Develop standard processes for allocating resources to business priorities
  • Develop and use balanced scorecard and prioritization frameworks to help evaluate, compare and rank engineering investment opportunities.
  • Partner with PM and Eng in consolidation of and impact modeling for all core platform, function specific (i.e. marketing, ops), and infrastructure opportunities and initiatives.
  • Ensure centralized resourcing documentation is maintained and accurate to provide visibility into who is working on what and enable effective and efficient executive decision-making.
  • Drive strategic lookbacks (comparing actual vs. expected on ROI, results delivered, engineering estimates, investment allocation) as part our QBR process in order to assess effectiveness of roadmap planning and opportunities for improvement.
  • Develop a company-wide emphasis on operational excellence based on a strong foundation of merit-based priorities and metric-driven outcome measurement.

What can you expect from us?

  • A unique, supportive, and flexible work environment
  • Challenges related to working in a fast-paced, growing environment
  • A management team that empowers people
  • Competitive compensation based on experience level
  • Flexible PTO
  • Healthcare HMO & PPO
  • Stock options and 401k
  • Flexible Spending and Transit Reimbursement Accounts
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • CassandraDatabases
    • HiveDatabases
    • MemcachedDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • RedisDatabases
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM


Based in the Seaport of Boston, SessionM is lucky to be right on the water, conveniently located by public transport, restaurants, bars and shopping!

An Insider's view of SessionM

What’s the vibe like in the office?

One of the things I am always impressed by when I walk into our offices is how many concurrent conversations and discussions are taking place - near peoples' desks, in the kitchen, on the various couches etc. There is a true sense of collaboration and "problem-solving mode" at all times. It's very energizing and highly motivating!


Director, Talent Acquisition

What's the biggest problem your team is solving?

Our clients are committed to providing their customers with best in class omnichannel marketing experiences. We are constantly working to build efficient products allowing for personalization at scale. An exciting challenge on my team is balancing how to capitalize on market opportunities quickly while also taking the time to design an amazing UX!


Director of Product

What makes someone successful on your team?

Passion, grit, and thirst for learning. It's amazing what you can accomplish when you love the work you do, work hard at it, and never stop honing your craft.


Senior Director, Strategy & Analytics

What are SessionM Perks + Benefits

Friends outside of work
Eat lunch together
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
SessionM provides employees with a flexible work schedule that includes flexible start and end times.
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
SessionM hosts company outings Semi-annually - usually a summer outing, and a holiday party!
Stocked Kitchen
SessionM's kitchen has cold brew on tap, endless snacks, candy, and a Bevi seltzer machine!
Some Meals Provided
We provide free breakfast on Friday. Employees get free lunch on Wednesday.
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