Director of Engineering, Business Systems

| Greater Boston Area
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Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with  technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future.

Bready* to make a change?

Toast is looking for an experienced leader to inspire and manage the Business Systems team responsible for developing operations infrastructure and next generation enterprise technology. You will work closely with the Centralized Operations team as they define operations strategy and roadmap. You will collaborate with peer R&D technology leaders, bridging the gap between the operational side of the business and the core product. You will transform the team’s effectiveness, leading the adoption of process, technology, and tooling best practices. This is a highly visible role, strategic to the business, with significant impact to the end-to-end Toast customer experience. 

About this roll*: (Responsibilities)

  • Manage a talented group of managers, architects, engineers, and application admins developing systems that support corporate strategy and key operational workflows.
  • Partner with the Centralized Operations team developing an operations strategy and roadmap, influencing direction through technical insights
  • Drive transformational change in the effectiveness of the Business Systems team through adoption of engineering best practices. Collaborate with peer R&D leaders, bridging the gap between processes in Business Systems and core product teams
  • Coach and mentor the Business Systems team, including established team managers, as they develop expertise and grow their careers at Toast
  • Manage relationships with vendors, technology partners and contract providers to ensure service delivery excellence
  • Recognize and identify areas where existing policies and procedures require change, or where new ones need to be developed, especially regarding future business expansion
  • Create and manage the Business Systems budget and provide input in the administration of related budgets

Do you have the right ingredients*? (Requirements)

  • 10+ years of Technical Management experience, with a focus on Business Processes, Enterprise Application Management and integration with SaaS systems
  • Proven team leadership/coaching/mentoring a team of 20 or more, with strong emphasis on managing managers
  • Evidence of enabling high-performing teams, through Agile methodologies, automation best practices, learning and continuous improvement
  • Experience designing and owning a complex Salesforce.com instance with high corporate adoption 
  • Action-oriented, "can do" attitude with a proven ability to influence decision-making at all levels within an organization
  • Experience with CRM required
  • Experience with SalesForce CRM or NetSuite ERP is preferred
  • Prior experience with eCommerce implementation is a plus

*Bread puns encouraged but not required

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.
Toast values candidates with varied backgrounds — and these 3 employees prove it
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An Insider's view of Toast

What’s the vibe like in the office?

Our office has both a relaxed but productive vibe. You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play. When I'm not heads down coding, you'll find me playing guitar or hanging out in the Toast Pub.

Gabe Gonzalez

Associate Technical Sourcer, Previously: Software Engineer

How has your career grown since starting at the company?

I began as an Implementation Engineer, moved into instructional design, and now I am in my dream role as a Product Manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are some things you learned at the company?

Where should I start? For hard skills, I’ve learned more than I ever thought I would about Excel and Salesforce. I’ve also learned what it looks like when a company not only talks the talk, but walks the walk. We’ve been able to execute on what we’ve set out to do because we are willing to try new things, make mistakes, and learn from them.

Matt

Payments Relationship Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
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