Director of Cloud Operations at MassMutual

| Greater Boston Area
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Who We Are – MassMutual

At MassMutual, we help millions of people find financial freedom, offer financial protection, and plan for the future. We’re passionate about helping millions of people find financial freedom and this passion has driven our approach to developing meaningful experiences for our customers. We do this by building trust with our customers by being knowledgeable problem solvers and prioritize their needs above all else. We Live Mutual. MassMutual was named a Top Place to Work in 2019 according to The Boston Globe and No. 84 on the Fortune 500 list of largest companies.

The Opportunity 

Are you a creative thinker and strong problem solver? Would you describe yourself as someone who is constantly analyzing every change for its risk and what its impact could be down the road, not just today. Are you passionate about leadership and growing a team? If yes … keep reading, this opportunity is for you!

Meet the Team – Site Reliability Engineering 

It is an exciting time at MassMutual! MassMutual is going through a Digital Transformation, continuing to be a leading customer-centric company. The Site Reliability Engineering team is comprised of highly skilled problem solvers who are motivated to create innovative solutions that exceed the changing needs of our customers and move MassMutual – and the industry – forward! The team culture is collaborative, cross-functional, and uses old and new technologies combined with the work/life balance.

Job Description

​​Do you want to be part of a team that encourages your growth, supports your ambitions and makes it a priority for you to reach your goals? Is helping people part of who you are? At MassMutual, we help millions of people find financial freedom, offer financial protection and plan for the future. We do this by building trust with our customers by being knowledgeable problem solvers and prioritize their needs above all else. We Live Mutual.

If this sounds like a fit, we’re looking to hire a Director of Cloud Operations to join our Site Reliability Engineering team.

Why we need you

We’re growing and our clients deserve the best. As a Director of Cloud Operations, you will have an opportunity to lead a team that is driving and supporting all aspects of MassMutual’s delivery and operational efforts within MassMutual’s Cloud Environments. 

In this role, as well as all roles within MassMutual, you will demonstrate accountability, agility, a dedication to be inclusive, a strong business acumen, and will show courage, even in the most difficult situations. We also highly value strong communication skills, a passion for learning, leadership traits, resilience and self-awareness.

What success looks like

· Engage & influence MassMutual technology leadership to implement and utilize 'best-in-class' technologies and frameworks to drive continuous improvement in our Cloud and Platform Operations teams.

· Work with the engineering teams in analyzing and recommending the right tools and solutions for the problem.

· Achieve our objectives for continuous improvement on speed, cost and effectiveness through metric-based management, and standardizing deliverables that align with Site Reliability Engineering’s core standards.

· Partner with program owners to provide engineering delivery, operations and support in Cloud & Infrastructure deliverables/environments.

· Leadership: Drive for business results; proven ability to deliver; set clear goals and empowers team to achieve objectives through continuous improvements.

· Strategy: Effectively anticipate future possibilities, opportunities and risks through understanding of the Company’s businesses, competitive strategies, marketplace and opportunities.

· Innovation: Continually look within and beyond their job, anticipating business needs and opportunities.

What your days and weeks will include

· Define and oversee the execution of the delivery efforts for all MassMutual Cloud Operations requests and projects aligning to the Cloud Strategy and Product specific initiatives.

· Lead a team of Cloud Operations Engineers.

· Create and Manage day to day processes including Incident management, configuration management, patching and SLA’s around operations requests.

· Provide the day-to-day leadership of key delivery efforts aligning with company priorities and internal business partners.

· Responsible for the interaction with development to ensure representation of cloud operations needs.

· Model the behaviors for interactions with key partners across MassMutual and set standards for the team to emulate.

· Establish and enforce repeatable practices for core support and operations functions.

· Cloud Infrastructure monitoring, management, cost management and planning.

· Define and build an organization that supports the business, and aligns staff in roles that match their skills, while enabling growth and acting definitively to make changes and corrections where warranted.

· Instill and demonstrate a focus on delivery of high quality services as seen through the accuracy, currency and availability of the systems and services within the scope of responsibility.

· Partner with Enterprise Risk Management team to ensure policy controls and procedures are implemented and adhered to across cloud environments.

· Oversight of daily operations and support of Cloud Operations team.

Basic Qualifications

· 10 years of overall experience working in a strategic operations position with at least 5 years of IT leadership, business unit, or other functional leadership experience.

· 3 years of experience performing and directing leadership responsibilities in an operations based role.

· Clear track record of leading/driving key initiatives working with cross-functional teams to successfully implement critical business projects, problem solutions and continuous improvement efforts etc.

· Demonstrated risk management strategies and recommendations to drive expected results, mitigate risk, while balancing cost and benefits

· Knowledge of modern cloud technology platforms with understanding of architecture and design principles for high performance and scalability.

· Experience with managing vendor delivery and relationships.

· Authorized to work in the United States without sponsorship now or in the future

· Experience with Agile development methodology.

· Experience managing large-scale projects.

· Strong Core Values: Results-based, action oriented; prudent risk taker; effectively balance business-specific and enterprise-wide needs.

· Personal Presence: Command respect and credibility within their team, the business and the Enterprise; effectively and comfortably influence at multiple levels with internal and external constituencies; excellent written and verbal communication skills.

· Team Player / Relationship Building: Collaborative with strong interpersonal skills; able to relate to and build strong relationships with diverse internal and external audiences/constituencies; leverage the ability to deliver effectively.

· Bachelor’s degree in Information technology, Computer Science, Finance, Business or related field

Preferred Qualifications

· 3 years of experience working in a operations position associated with cloud based technology

· 7 years of IT leadership, business unit, or other functional leadership experience

Why Join Us

We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits, and your voice will always be heard.

Does this sound like a great fit? Apply today!

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status. 

Recognized as a 2019 World’s Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • BashLanguages
    • GroovyLanguages
    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • Redux SagaLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • PostgreSQLDatabases
    • SQLiteDatabases
    • TeradataDatabases
    • Google AnalyticsAnalytics
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    • TealiumAnalytics
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    • LookerAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Aha!Management
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • SendGridEmail

Location

We have two Boston office locations at 470 Atlantic Ave and One Marina Park. We are building our new Boston Campus at 10 Fan Pier target opening 2021

An Insider's view of MassMutual

What’s the vibe like in the office?

We work in an open floor plan, so there is a lot of opportunity for networking across roles, teams and levels. Everyone is very friendly and welcomes the opportunity to get to know other people on the floor.

Kristina

Digital Adoption Team Lead

What's the biggest problem your team is solving?

You don’t think of insurance as a hotbed for innovation but the very nature of our organization, Digital Experience, is to reimagine how a 168-year old company does business with its customers. Our Design team takes pride in an inclusive design process with everyone invited to provide feedback, from Product to Engineering to QA.

Maria

Digital Lead - Design

What makes someone successful on your team?

Successful people on my team are: passionate, curious, receptive, and engaged. Each team member is expected to be passionate about the work that they do, and the domains in which they practice. They are always solving unique problems and must be curious about finding new solutions.

David

Digital Lead

How do you empower your team to be more creative?

I encourage my team to embark on ‘deep work’ at least once a week on a ‘meeting-free’ designated day. We have design reviews to brainstorm alternative ways to solve business problems from a software engineering point of view. We consider self-reflection and brainstorming to be fundamental components of creativity.

Mike

Head of Data Science Software Engineering

How do your team's ideas influence the company's direction?

One of our projects is an application we built for our Investment Mgmt team called ViPER (Visualizing Investment Portfolio Enhanced Reporting). The application makes it easy to manage reports and get insights from Data Science models. Now with ~150 active users, it reflects how we’re using DS to facilitate data driven decision processes across MM.

Jasmine

Head of Data Science - Investments Domain

What are MassMutual Perks + Benefits

MassMutual Benefits Overview

At MassMutual, employees have the opportunity to earn a competitive salary and bonus, enroll in an
array of benefits, and participate in programs and services that support healthy lifestyles, assist them
in building financial security for themselves and their families and help them live well-balanced lives.

Culture
Volunteer in local community
Every action supporting a common cause is meaningful, and our employees make a difference in their own communities through our Matching Gift, Matching Time and Volunteer Time Off Programs.
Partners with Nonprofits
Every year, MassMutual and the MassMutual Foundation invest more than $20 million focused on advancing economic opportunity.
Intracompany committees
Daily stand up
Team owned deliverables
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
More than half of our Board of Directors are comprised of women and people of color, making it one of the most diverse groups in the industry.
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
A health care flexible spending account (FSA) allows employees to save money on a before-tax basis for eligible medical, dental and vision expenses, subject to IRS limits.
Disability Insurance
For details on short term and long term disability insurance please visit https://www.massmutual.com/-/media/files/employee_benefits.pdf
Dental Benefits
Basic Dental covers preventive and basic restorative care; Major Dental covers all that Basic covers, plus restorations and orthodontia (limits apply).
Vision Benefits
Health Insurance Benefits
To learn more about our Health and Welfare Benefits please visit: https://www.massmutual.com/-/media/files/employee_benefits.pdf
Life Insurance
For more information about our Life Insurance Benefits please visit: https://www.massmutual.com/-/media/files/employee_benefits.pdf
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
In addition to our 401(k), MassMutual a cash balance plan that provides an account-based pension benefit based on accruals of pay credits and interest credits.
401(K) Matching
Performance Bonus
Match charitable contributions
Every action supporting a common cause is meaningful, and our employees make a difference in their own communities through our Matching Gift and Matching Time Programs.
Child Care & Parental Leave Benefits
Child Care Benefits
Dependent care flexible spending account to allow you to set aside before tax dollars to pay for certain eligible child care expenses.
Generous Parental Leave
Leave for birth mothers of 18 weeks of fully paid leave. Non-birth mothers, fathers and adoptive parents eight weeks of fully paid parental leave.
Flexible Work Schedule
Flexible work arrangements, including telecommuting, are available in many departments across the company.
Family Medical Leave
Caregiver leave: Up to two weeks paid leave to care for a loved one. Bereavement Leave: 15 days of paid time off to grieve the loss of a loved one with the employee defining who the loved one is.
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid holidays: 9 fixed and 1 floating. Vacation: starts at 19 vacation and personal days per calendar year, with increases at 5-year service intervals.
Paid Volunteer Time
Three days of paid time off is available to employees annually to give back to their communities, by sharing their time and talent with a cause close to their heart.
Paid Holidays
Paid Sick Days
Occasional illness: up to 5 days per calendar year.
Perks & Discounts
Casual Dress
Commuter Benefits
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

To learn more about our comprehensive benefits please visit: https://www.massmutual.com/-/media/files/employee_benefits.pdf

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