QA Engineer
Come join the LevelUp team in Boston to help build the next-generation growth engine for restaurants, connecting restaurants and guests with a seamless customer experience that blends analytics, loyalty, and rewards. And now as part of the nation's leading online and mobile food ordering company, LevelUp—together with Grubhub—is on the front lines creating an even more complete solution for restaurants.
We take pride in our inclusive and collaborative team atmosphere that encourages constant learning and growth, and empowers our employees to use their unique strengths and perspectives to make the biggest impact possible. And if we can have some fun, eat tons of food and win the Boston Business Journal’s #1 Best Place to Work Award (which we did twice!) along the way, even better. If you’re looking for a diverse, creative, hard-working team to solve exciting new problems with - look no further!
Summary
You could be the hero. You make the difference for millions of customers who count on LevelUp every day for quick and easy mobile payments. How do you earn your cape? You are responsible for identifying and pre-solving important customer problems – lots of them – by ensuring LevelUp works seamlessly as a first class payment and loyalty platform with merchant Point of Sale (POS) and Online Ordering systems.
Responsibilities:
- Troubleshoot and investigate real-world POS issues alongside the development and support teams
- Test POS and online ordering integrations to ensure they meet LevelUp quality standards
- Develop and maintain test plans and procedures for certifying LevelUp integrations
- Maintain POS lab equipment used for testing and development of POS integrations (desktops, servers, and mobile devices)
- Provide test results and reports to external and internal software developers
- Collaborate with technology partners and third-party software developers to certify their integrations with LevelUp
About you:
- Troubleshooting software and complex systems is second nature to you
- Experience managing Windows based operating systems (everything from XP to Windows 10) on a variety of hardware (embedded, desktop, mobile, and VMs)
- Interest and ability to configure and install iOS and Android devices and applications
- Curious about how and why things work and the ability and motivation to learn
- Continually re-inventing clever ways to break things
- Love the challenge of proving people wrong when told, “That’s not possible.”
- QA experience
Bonus points if you have:
- Prior software development and testing experience
- Experience with POS equipment, online ordering services, payment or loyalty platforms
- Understanding of web technologies and RESTful APIs
- Network configuration and troubleshooting skills (basic routing, switching, DNS etc.)
- Knowledge of VM and disk imaging technologies (backups, restores etc.)
Benefits & Perks
- Free catered lunches from the businesses in the LevelUp ecosystem plus LevelUp credit to spend wherever we are accepted
- A never ending amount of coffee beans to make whatever suits your fancy and a snack closet that’s constantly stocked with a variety of snacks ranging from super healthy protein bars to a delicious bag of greasy chips
- Comprehensive benefits package including Medical, Dental, Vision, Disability & Life Insurance, Supplemental Life Insurance, and a Health Savings Account
- 401(k) with strong company match and a wide variety of investment options
- Flexible Unlimited Vacation Policy
- Charitable Matching Program
- Regular in-office social events, including happy hours, karaoke, and game nights
- Company-Wide Initiatives encouraging innovation, continuous learning, and cross-department connections
- Casual office environment where jeans and flip flops are acceptable. #NoSuits
- Convenient access to the MBTA via red, green, orange line & Commuter Rail (Downtown Crossing Station, Park Street & South Station are a few blocks away)
About Us
LevelUp, a Grubhub Company, connects restaurants and guests with a seamless customer experience that blends analytics, loyalty, and rewards. LevelUp brings its technology to market in multiple ways: embedded into partner restaurant apps to provide a full-stack customer engagement solution; via an open developer platform that powers over 200 mobile apps; and through the LevelUp partner distribution channels, which lets consumers order ahead and avoid the line at their favorite lunch spots using the apps already on their phone.
Based in Boston, LevelUp is a part of Grubhub’s portfolio of brands and powers the mobile experiences for top brands like Chase Pay, Pret A Manger, Potbelly, Tropical Smoothie Cafe, Steak ‘N Shake, Dunn Bros Coffee, Argo Tea and sweetgreen.
LevelUp is an equal opportunity employer that values diversity. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, or status as an individual with a disability.