Dynatrace
Dynatrace enables flawless and secure digital interactions.
Waltham , MA
Remote

Delivery Consultant

Sorry, this job was removed at 7:18 a.m. (EST) on Thursday, January 6, 2022
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Company Description
Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort. That's why many of the world's largest organizations trust Dynatrace® to modernize and automate cloud operations, release better software faster, and deliver unrivaled digital experiences.
Job Description
In this role, you'll work directly with our customers to implement, configure, provide training, and deliver use-case consulting for our award-winning platform. You'll represent Dynatrace as a trusted adviser, guiding customers along their digital transformation journeys. You'll have the opportunity to learn new technologies while using your existing knowledge of web applications and cloud technologies.
Ideally you have a background in technology with an application focus and are a natural problem solver who likes a variety of challenges. The Dynatrace Platform touches multiple groups, making this a visible position within our customers. It helps to be personable and outgoing because you'll be right in the middle of things, having regular interactions with developers, architects, business analysts, and line-of-business executives. You'll be the direct cause of "wow!" experiences at our customers.
Travel and Training Requirements

  • Most Dynatrace Services OnDemand engagements are short (one week) to mid-term assignments and currently all delivered remotely (0% travel). However, if needed and when safe and agreeable to travel again, some of the team who desire to do so will go back to traveling up to 50%.
  • Must be willing to attend extensive, multi-week instructor led trainings, e-learning, and virtual delivery observation activities


Typical Activities

  • Define and deliver education sessions focused on Dynatrace platform and solutions in our customers' environments
  • Consult with customers to understand, and then meet, their business and technical goals
  • Install, configure, automate, mentor, and troubleshoot
  • Serve as subject matter expert on Dynatrace techniques and best practices, combining product expertise with your skills and knowledge
  • Identify key "Business Modeling" ecosystem integration and automation opportunities, especially around reporting, alerting, dashboards, SLAs, etc.
  • Analyze performance data and assist with performance troubleshooting / tuning of customer applications, architecture, procedures and practices
  • Use Dynatrace products to find and point out obvious application performance and other problems for those great "aha!" moments
  • Participate in project scoping
  • Build relationships that support the successful adoption and integration of Dynatrace products throughout the application lifecycle
  • Partner with the sales team as needed in presales technical sessions
  • Recommend complementary platform features to meet customer goals


Qualifications

  • Undergraduate or graduate degree in Computer Science, Computer Information Systems, or a related technical discipline, or equivalent work experience
  • 5+ years hands-on design and programming in some object-oriented language preferably on medium-to-large online systems. This is not a programming position, but our team routinely works with customer developers and architects and must have these skills to be credible. Appropriate university-level programming coursework may be acceptable
  • 5+ years consulting, presales, or support experience with application-focused software requiring interactions outside of the data center (other APM tools; large packaged apps; not simply infrastructure)
  • Comfortable with common Windows and Linux administration, and with Linux/UNIX command line
  • Comfortable creating and maintaining personal virtual machines (Windows and Linux guest OSes) with products such VMWare Workstation and VirtualBox
  • General understanding of cloud architectures (Azure, AWS, Kubernetes, OpenShift, Cloud Foundry)
  • Understanding of containers and microservices
  • High level understanding of database technologies; Relational (SQL Server, DB2, Oracle, etc.) and NoSQL/non-relational (Cassandra, MongoDB)
  • Basic to intermediate networking skills. Exposure to network administration and infrastructure design. Experience with basic network troubleshooting tools such as TCPDUMP or Wireshark. Understanding of LAN/WAN, routers, switches, and network optimization. Knowledge of the OSI model and common network protocols (e. g. HTTP/S, TDS, TCP, FTP)
  • Experience with data presentation via charts and dashboards
  • Understanding of code- and container-level performance tuning, troubleshooting, and architecture best practices in large multi-tier and SOA-based applications
  • Proven problem-solving nature, with an engaged, self-motivated, can-do attitude
  • Excellent verbal and written English or regional communication skills and attention to detail


Travel and Training Requirements

  • Most Dynatrace Services OnDemand engagements are short (one week) to mid-term assignments and currently all delivered remotely (0% travel). However, if needed and when safe and agreeable to travel again, some of the team who desire to do so will go back to traveling up to 50%.
  • Must be willing to attend extensive, multi-week instructor led trainings, e-learning, and virtual delivery observation activitie


Additional Information
#LI-JD1
#LI-Remote
We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact [email protected]. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law/EEO is the Law Supplement. To be considered for this position, please upload your resume/CV.
Dynatrace requires all US employees to be fully vaccinated against COVID-19 two weeks prior to their start date, and to provide verification via the Clear app. Requests for exemptions, must be reviewed and approved prior to commencing employment. If this requirement is not met, your employment will not commence.
Note to Recruiters and Placement Agencies: Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace.

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What are Dynatrace Perks + Benefits

Dynatrace Benefits Overview

Being a leader in the market doesn’t mean it’s all work and no play. At Dynatrace, our employees take their jobs seriously but also like to have fun. While at work, we encourage you to take a break and enjoy a game of ping-pong, have a cup of coffee or go to the gym. Work flexibility is important at Dynatrace, we are investing in your growth and happiness! Dynatrace provides a comprehensive benefit plan that allows employees to select benefits that fit their personal needs and stay competitive in the market place.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Employee resource groups
Remote work program
Diversity
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Wellness days
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Fitness stipend
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

Our values
We keep things simple. Common sense has guided our journey and enabled us to grow and excel. As we’ve developed, we've identified three pillars that define and embody our culture:

Innovate with Passion
We build innovative solutions and creative approaches to our business across all functions to benefit our stakeholders. Our passion is fueled by our profound curiosity, inspiration, and desire to drive positive change.

Engage with Purpose
We aspire to fulfill our mission by committing to excellence and delivering meaningful customer value. We collaborate and communicate effectively to reach our shared goals and aid our customers in achieving their objectives. We listen with empathy, encourage diverse perspectives, act with kindness, and foster an environment where every Dynatracer can have an impact.

Win with Integrity
We deliver results through honesty, transparency, and accountability. We compete with tenacity while upholding the highest ethical standards and respect for our customers, partners, and colleagues. We constantly learn from feedback, celebrate with humility, and strive for excellence.

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