Cyber Security Skills Consultant
- Be the primary point of contact for designated accounts, serving as an advocate for customer needs to drive success
- Support our customers and partners in their efforts to successfully use and adopt Immersive Labs
- Perform customer onboarding, health checks, conduct business reviews, and proactively alert customers of any impending issues
- Work with sales to identify any renewal concerns or upsell opportunities
- Engage with senior stakeholders to develop strategic business relationships and present to the C-Suite executives for business review
- Collaborate with Product Management for product enhancement requests
- Mentor customers and team members on best practices for issue avoidance and resolution
- Perform strategic analysis of customer portfolios for customers
- Set follow-up actions and provide regular updates on the status of active issues to all stakeholders (internal and external)
- Manage customers issues and satisfaction like a continuous project
- Use Gainsight and other relevant apps to comprehensively manage the customer relationship
- Help to organise and attend customer-focused events as necessary