The Cloud Engineer is responsible for the design, implementation, operation, deployment, maintenance and troubleshooting of our cloud based infrastructure services and systems - with a strong focus on automation. The Cloud Engineer will deploy, monitor, and troubleshoot infrastructure components in SHYFT Analytics™ production, cloud based hosting environment and develop/maintain services for infrastructure management. A Cloud Engineer is expected to provide deep technical expertise and will be a key player in driving change in how product is provisioned, maintained and monitored to be resilient and stable enabling SHYFT Analytics to meet its SLA™s with customers. The Cloud Engineer is responsible for maintenance and troubleshooting of live production systems in the event of outage, performance, or functionality issue. The Cloud Engineer will have hands-on skills in hybrid clouds. This position promotes sharing information with others in changing skillsets and thought processes.
Responsibility Overview

• Contributing technical efforts to design and deploy approved infrastructure services to the cloud for Production based services and Disaster Recovery
• Identify and assist in improving Infrastructure tools/services with automation and process enhancements
• Providing feedback and insight on designing and scaling of SaaS and cloud-based environments and tools
• Ensure a consistent, quality operating level across the hosting environment full monitoring/logging, scalable, highly available, deployable
• Troubleshoot and maintain critical production and testing environments. Diagnose and address performance and tuning issues whenever and wherever they occur. Identify recurring issues and collaborate with Release and Operations team(s) on resolution plan
• Work with Release Engineering team to understand software and business requirements, prioritize issues and set clear expectations on deliverables and resolution
• Create and maintain documentation such as Standard Operating Procedures, architecture diagrams, high level platform scalability work flow diagrams, process and procedural documents for implementation and support teams to support configuration management for all environments
• Provide hosting guidance on new components according to specifications from the Product Management team
• Create knowledge base articles that can be used by the organization in response to routine or complex incidents 
• Able to participate in multiple cross platform projects and cross functional teams to ensure the projects are successful 
• Participate in 24x7 on-call rotation

Requirements

• 3+ years of Infrastructure design, development, implementation, and support experience
• Experience with AWS cloud services (S3, EC2, EBS, ELB, RDS, VPC, Redshift, SQS, SWF, EMR, Data Pipelines, Auto Scaling, CloudWatch and IAM)
• Proven experience working with both Windows and Unix/Linux systems
• 1+ year scripting using PowerShell and Bash
• 1+ year in Infrastructure configuration management Chef, Ansible, Puppet, Salt
• Experience providing production operations support on client facing systems and products in a hosting/vendor environment
• Proven ability to streamline and automate technical processes using various disciplines
• Knowledge of standard internet protocols including: DNS, HTTP/S, SSH, TLS, LDAP
• Strong interpersonal and communication skills, both written and verbal
• Knowledge of Microsoft Windows server systems, IIS, Active Directory
• Hands on experience with networking and web services (DNS, TCP/IP, Load Balancing, RESTful services¦)
• Ability to provide strategic vision for selection, implementation and support of technology solutions
• Able to thrive in an agile, fast paced, high energy and fun work environment
• Ability to communicate technical concepts to technical and non-technical audiences
• Ability to understand operational requirements and translate to technical solutions
• Strong analytical and problem-solving abilities
• Knowledge of Agile methodology
• Ability to participate/lead projects/initiatives
• Working experience with Virtualization (Xen Server and VMWare)
• Real-world experience administering Microsoft SQL, MySQL and/or any NoSQL technology

Nice to have

• Experience with various web based application and web servers (Tomcat, Web Logic, Nginx, Phusion Passenger)
• 1+ year scripting using Ruby
• Hands-on experience with any PaaS technology
• Software development experience using any dynamic language
• Experience with high traffic large-scale applications and associated technologies
• Experience with cloud based or other monitoring solutions (New Relic, LogicMonitor, Pingdom, Solarwinds, Nagios)
• Experience with cloud based backup solutions (AWS based or third party)