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Cloud Engineer

| Greater Boston Area

The Cloud Engineer is responsible for the design, implementation, operation, deployment, maintenance and troubleshooting of our cloud based infrastructure services and systems - with a strong focus on automation. The Cloud Engineer will deploy, monitor, and troubleshoot infrastructure components in SHYFT Analytics™ production, cloud based hosting environment and develop/maintain services for infrastructure management. A Cloud Engineer is expected to provide deep technical expertise and will be a key player in driving change in how product is provisioned, maintained and monitored to be resilient and stable enabling SHYFT Analytics to meet its SLA™s with customers. The Cloud Engineer is responsible for maintenance and troubleshooting of live production systems in the event of outage, performance, or functionality issue. The Cloud Engineer will have hands-on skills in hybrid clouds. This position promotes sharing information with others in changing skillsets and thought processes.
Responsibility Overview

  • Contributing technical efforts to design and deploy approved infrastructure services to the cloud for Production based services and Disaster Recovery
  • Identify and assist in improving Infrastructure tools/services with automation and process enhancements
  • Providing feedback and insight on designing and scaling of SaaS and cloud-based environments and tools
  • Ensure a consistent, quality operating level across the hosting environment full monitoring/logging, scalable, highly available, deployable
  • Troubleshoot and maintain critical production and testing environments. Diagnose and address performance and tuning issues whenever and wherever they occur. Identify recurring issues and collaborate with Release and Operations team(s) on resolution plan
  • Work with Release Engineering team to understand software and business requirements, prioritize issues and set clear expectations on deliverables and resolution
  • Create and maintain documentation such as Standard Operating Procedures, architecture diagrams, high level platform scalability work flow diagrams, process and procedural documents for implementation and support teams to support configuration management for all environments
  • Provide hosting guidance on new components according to specifications from the Product Management team
  • Create knowledge base articles that can be used by the organization in response to routine or complex incidents 
  • Able to participate in multiple cross platform projects and cross functional teams to ensure the projects are successful 
  • Participate in 24x7 on-call rotation


  • 3+ years of Infrastructure design, development, implementation, and support experience
  • Experience with AWS cloud services (S3, EC2, EBS, ELB, RDS, VPC, Redshift, SQS, SWF, EMR, Data Pipelines, Auto Scaling, CloudWatch and IAM)
  • Proven experience working with both Windows and Unix/Linux systems
  • 1+ year scripting using PowerShell and Bash
  • 1+ year in Infrastructure configuration management Chef, Ansible, Puppet, Salt
  • Experience providing production operations support on client facing systems and products in a hosting/vendor environment
  • Proven ability to streamline and automate technical processes using various disciplines
  • Knowledge of standard internet protocols including: DNS, HTTP/S, SSH, TLS, LDAP
  • Strong interpersonal and communication skills, both written and verbal
  • Knowledge of Microsoft Windows server systems, IIS, Active Directory
  • Hands on experience with networking and web services (DNS, TCP/IP, Load Balancing, RESTful services¦)
  • Ability to provide strategic vision for selection, implementation and support of technology solutions
  • Able to thrive in an agile, fast paced, high energy and fun work environment
  • Ability to communicate technical concepts to technical and non-technical audiences
  • Ability to understand operational requirements and translate to technical solutions
  • Strong analytical and problem-solving abilities
  • Knowledge of Agile methodology
  • Ability to participate/lead projects/initiatives
  • Working experience with Virtualization (Xen Server and VMWare)
  • Real-world experience administering Microsoft SQL, MySQL and/or any NoSQL technology

Nice to have

  • Experience with various web based application and web servers (Tomcat, Web Logic, Nginx, Phusion Passenger)
  • 1+ year scripting using Ruby
  • Hands-on experience with any PaaS technology
  • Software development experience using any dynamic language
  • Experience with high traffic large-scale applications and associated technologies
  • Experience with cloud based or other monitoring solutions (New Relic, LogicMonitor, Pingdom, Solarwinds, Nagios)
  • Experience with cloud based backup solutions (AWS based or third party)
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PerlLanguages
    • D3JSLibraries
    • jQueryLibraries
    • Ember.jsFrameworks
    • Microsoft SQL ServerDatabases
    • Google AnalyticsAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen


We're in the heart of the Financial District at 110 High St. Step outside and you're amongst a bustling food scene and 5 minute walk to South Station!

An Insider's view of SHYFT Analytics

What’s the vibe like in the office?

SHYFTers are guided by core values which ensure a safe, comfortable, energetic, collaborative and fun place to work. Everyone shares a company vision which we are all proud to uphold. At SHYFT, everyone is involved, heard and valued. There is mutual respect, trust, transparency and accountability which makes a feedback culture flourish.


Product Engineering Manager

How do you collaborate with other teams in the company?

Early, often, and broadly! In order to fully understand what motivates our stakeholders, marketers have to rely on frequent and close collaboration with the various internal teams that interface with them on a daily basis – from Product, to Customer Success, to Sales, and beyond. Without collaboration, Marketing would be a ship without a rudder!


Director, Product Marketing

How has your career grown since starting at the company?

One of the best aspects of being a SHYFT employee is having the flexibility to try different things and choose your growth area. In my 1.5 years here I was not only able to participate in projects and flex skills I have not used before, I also had the chance to solve challenges in product, sales, and contracting. SHYFT has invested in my growth.


Senior Business Analyst

How do you empower your team to be more creative?

Creativity blossoms where there is no fear of failure. Failure is a fundamental part of the creative process – it is the only way to learn, adapt and ultimately, succeed. Fear of failure shackles our thinking in unconventional ways. Eliminating fear frees us to investigate ideas that we would otherwise deem improbable – and makes them possible.


Chief Product Officer

What's the biggest problem your team is solving?

My team is currently focused on building the next gen of SHYFTs’ largest application. Its an all hands on deck initiative with lots of challenges, but its rewarding to see the vision come to reality.

Were motivated to be building something great, something that we all contributed to formulating. We saw ways to improve what existed, so we did!


Senior Software Engineer

What are SHYFT Analytics Perks + Benefits

Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Our game room includes Pool Table, Foosball, Shuffle Board, Video Games.
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
SHYFT reimburses $125 per quarter for most common health and fitness services and activities.
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning

Additional Perks + Benefits

We have plenty of perks , but it’s not what we want to be known for! We recently doubled our office space with an amazing build out. The office is now extremely open, comfortable, and collaborative. We built the SHYFT bar with 2 beers on draft, nitro cold brew and iced teas, multiple BEVI stations, snacks galore all day long, LeanBox, Lunch Delivery service, monthly happy hour on Moody St, SHYFT Holiday party, Summer/Golf Outing, and monthly cultural initiatives driven by our A-Team.

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