Agero + Swoop
As the driver assistance category leader, we're at the forefront of a major industry transformation.
Medford, MA

Cloud DevOps Manager at Agero + Swoop

| Greater Boston Area
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About us:

Agero is powering the next generation of software-enabled driver safety services and technology, pushing the limits of big data to transform the entire driving experience. The majority of leading vehicle manufacturers and insurance providers use Agero’s roadside assistance, accident management, dispatch, consumer affairs and telematics innovations to strengthen their businesses and create stronger, lasting connections with their customers. Together, we’re making driving smarter and safer for everyone.

About the Role:

This position leads the Cloud DevOps team and has overall responsibility of our AWS cloud shared services and infrastructure, database platforms, on-premise datacenter systems, and data exchange services.   As a cloud first company our AWS implementation is a critical part of the ongoing success for our teams.  The Cloud DevOps manager leads the team charged with the successful, secure, and efficient usage of cloud infrastructure services throughout the company.  Collaboration with product and engineering teams to support their needs for CI/CD pipeline automation, cloud infrastructure demands, and ongoing product enhancements is critical to the role.  In addition to AWS we support our teams’ usage of Azure, GCP, and Heroku where appropriate, and the Cloud DevOps team has responsibilities for our core platform databases; our lightweight on-premise footprint, and our B2B data exchanges with clients and vendors.   

Key Outcomes:  

  • Integrate next generation pipelines for CI/CD with latest serverless technologies 
  • Drive efforts related to chaos engineering to provide for improved resiliency  
  • Implement fully automated regional disaster recovery failover processes 

Essential Functions:

  • Responsible for AWS cloud infrastructure including multi-account architecture and implementation, centralized IAM and SSO, and account provisioning automation. 
  • Implement and own Code deployment pipelines for CI/CD for elastic beanstalk, Fargate, and Lambda / serverless solutions. 
  • Solution architecture lead for the implementation of solutions leveraging AWS Lambda, Fargate, EKS, ECS, SSM 
  • Automation and programing leadership for CLI & API automation leveraging Python and IaaC tools such as CloudFormation, Serverless Framework, TerraForm, and YAML. 
  • Cost and budget adherence for cloud platforms and supported products and technologies 
  • Maintain vendor relationships for products and technologies leveraged 
  • Maintain license compliance for products and technologies leveraged 
  • Leadership for database technologies and support  
  • Leadership for virtualization technologies used within on-premise datacenters  
  • Leadership for B2B api gateway technologies  
  • Leadership for MFT solutions  
  • Oversight for our L1 & L2 support teams for the technologies within the team’s responsibility. 
  • Design and implantation of solutions for high availability, business continuity, and disaster recovery. 
  • Execution of regular disaster recovery test exercises 
  • Maintain understanding of industry best practices and leading-edge technologies and adopt as appropriate 
  • Collaborate with product and engineering teams on new technologies and features available in cloud providers. 
  • Drive down inefficiencies and enhance cost savings for operational workflow across all platforms 
  • Responsible for developing and training team members.  
  • Regularly review and identify process improvement opportunities and implement changes in collaboration with process owner and other technology functions. Champion and provide oversight to ensure adherence to established processes, tools and methodologies. 

Skills, Experience and Education:

EDUCATION:  B.S. in Electrical or Computer Engineering, Computer Science or relevant work experience 

EXPERIENCE:   

Minimum years of work experience: 7+ years of experience in large complex information systems, and/or Cloud environments. 

SKILLS: 

  • Broad experience in troubleshooting large-scale distributed systems covering application, cloud, OS, networking, and storage areas. 
  • Self-motivated and proactive, with demonstrated creative and critical thinking capabilities 
  • Ability to manage / lead 5+ team members 
  • Strong understanding of enterprise application architecture and cloud technologies 
  • Experience developing and deploying complex software solutions 
  • Strategic relationship and partnership building skills 
  • Excellent analytical and problem-solving skills. 
  • Excellent time management, organizational, communication skills 
  • Familiarity with cloud support engineering practices. 
  • Well versed in AWS cloud environments and management including direct work with customer support for maintenance and repair requests. 
  • Ability to failover and handle datacenter/cloud region outages. 
  • Good hands-on experience of these technologies including AWS, Python, CloudFormation, Azure DevOps, GitHub, CodePipeline, EC2, VPC  
  • Database knowledge in Oracle, MS SQL, PostgreSQL, MongoDB, DynamoDB 
  • B2B integration technologies – GlobalScape, Axway API Gateway, Apigee 
  • Virtualization technologies – VMWare and Nutanix 
  • Working experience in Linux and Windows based production environments and strong knowledge in fundamentals and internals – file systems, memory management, threads and processes 
  • Strong understanding of networking protocols, IP packets, DNS, OSI layers and load balancing. 
  • Ability to solve operational related challenges through automation or process related improvements 
  • Ability to develop and plan for longer term projects to directly impact the Cloud DevOps and Line Of Business (LOB) relationship and our understanding and ability to support the related products.  

WORKING RELATIONSHIPS:  May interact with external customers 

ADDITIONAL REQUIREMENTS This position may require off-hour and or weekend work specific to software releases. Travel will not exceed 10%. 

THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED.  MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME. 

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Where we are

We're located in thriving Medford, MA, along the picturesque Malden River, with close access to the MBTA, I-93, restaurants, shops & downtown Boston.

Technology we use

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What are Agero + Swoop Perks + Benefits

Agero + Swoop Benefits Overview

Agero is focused on providing a resource rich, creative environment driven by exciting work as well as a multitude of opportunities to accelerate your technology career. In support of this mission, we offer a wide range of benefits to include:

- Flexible time off policy
- Rich opportunities to volunteer and give back to our surrounding community through groups such as "read to a Child" and the Mystic Rivershed Cleanup organization
- Tuition reimbursement
- A robust game and entertainment room complete with the latest and greatest gaming systems
- Weekly happy hours
- Robust internal career development programs designed to support the growth of each employee's career
- World class onsite gym complete with spinning, yoga and much more!

Culture
Volunteer in local community
Read to a Child, Mystic Rivershed Clean up.
Friends outside of work
Eat lunch together
Intracompany committees
You will have the opportunity to help with: identifying the latest additions for our game rooms, discussing how to better communicate across the org or planning events.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Agero employees can contribute up to $2,750 annually to their FSA.
Disability Insurance
Disability insurance covers 60% of pre-disability earnings.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Employer covered life insurance is equal to 1x an employee's annual salary. Employees also have the option to purchase supplemental life insurance up to 5x their annual salary.
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Agero provides employees with a 401(k) matching plan managed by Fidelity Investments. We match 100% of the first 2% of contributions, and 50% of the next 4% of contributions.
Performance Bonus
Whether you are an engineer or a contact center representative, a piece of your annual compensation is delivered via an annual bonus, paid 2 per year. Target bonus amounts vary by role.
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Agero sponsors summer BBQ's as well as a halloween extravaganza complete with in house trick or treating, haunted houses and best costume contests for the children of employees.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Whether it's personal development or for general education about our business, Learn at lunch is a big part of who we are!
Promote from within
Continuing Education stipend
Time allotted for learning

Additional Perks + Benefits

We’ve got the benefits you’re used to and some you aren’t – including flexible health and dental care from your choice of doctors. We take care of the time off and allow you to make decisions about how much you want to carry over from year to year so you can recharge your batteries and achieve harmony both inside and outside of the workplace. How many places set you up with laptops and two monitors as standard fare? We’ve got more discounts and perks than you can count on 2 hands – and they are meaningful! Plus we offer a free subscription to the CC Motor Club.

An Insider's view of Agero + Swoop

How would you describe the company’s work-life balance?

Agero allows me to have the work-life balance I need. The company understands and cares that employees have things they need to deal with outside work. Agero is the most flexible company I have ever worked at in accommodating the chaotic schedule I sometimes have to work; I arrange my life first and know it’s ok to make my work fit in around that.

Cathy

Senior Manager, Data Science

How has your career grown since starting at the company?

The Agero team has supported my career growth in two ways, by helping identify my strengths and creating a role that plays to those strengths. They value their employees and frequently expose them to new opportunities. They have created an increasingly unique environment with relatively high job security, fun work, and high career growth potential.

Richard

Chief of Staff

What is your vision for the company?

To deliver exceptional, modern & seamless roadside assistance, accident management & connected vehicle experiences to customers worldwide. We’ve long been a leader in the US & are transforming the industry not just here but globally, creating new experiences for the consumer, client, call center agent, service provider, dealership & repair shop.

Jeff

Chief Strategy Officer

What makes someone successful on your team?

My team is comprised of Program Managers who are responsible for driving delivery across most of the organization. Those who are most successful are proactive, solution-oriented, and skilled collaborators, have a natural and relentless curiosity, and both embrace and evangelize change. Of course, great discipline and organization skills help too!

Stefanie

Director, Program Management

Agero Careers In Medford
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Sourcer, Strategic Candidate Development

Agero + Swoop
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4 days ago
+38
Junior Sourcer About Agero: No one knows the road like Agero. For over 40 years, we have provided the safest, smartest solutions for drivers and the companies that keep them moving. As a result, we have become an industry leader, providing vehicle manufacturers and insurance carriers with privately labeled state-of-the-art roadside assistance plans and efficient claims management solutions. Our Roadside Assistance network protects more than 75

Sourcer, Strategic Technology Candidate Development

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4 days ago
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Junior Sourcer About Agero: No one knows the road like Agero. For over 40 years, we have provided the safest, smartest solutions for drivers and the companies that keep them moving. As a result, we have become an industry leader, providing vehicle manufacturers and insurance carriers with privately labeled state-of-the-art roadside assistance plans and efficient claims management solutions. Our Roadside Assistance network protects more than 75

Recruiter, Talent Acquisition Partner

Agero + Swoop
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About Agero: No one knows the road like Agero. For over 40 years, we have provided the safest, smartest solutions for drivers and the companies that keep them moving. As a result, we have become an industry leader, providing vehicle manufacturers and insurance carriers with privately labeled state-of-the-art roadside assistance plans and efficient claims management solutions. Our Roadside Assistance network protects more than 75 million drivers

Business Analyst

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 DESCRIPTION SUMMARY: Collect, analyze and report data to provide insight and allow other team members or client groups to be able to achieve strategic objectives. give the company and its insight into the big picture. Present timely, accurate, and actionable information that produces data driven decision-making practices. Draw insight from existing database of customer and transactional data. Participate in ad-hoc analysis, wrangling large

Business Data Analyst

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DESCRIPTION SUMMARY: The Business Data Analyst position within Financial Planning and Analysis (FP&A) is needed to help the team drive its financial systems, data analysis, and reporting.  The person in this role will manage the financial systems required for reporting along with providing key data analysis and data visualizations for the team to report out to the Agero business leaders.  Additionally, this person will work with Accounting to

Senior Full Stack Software Engineer

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AGERO + SWOOP San Francisco based Swoop, an Agero company, provides simplicity and peace of mind in the chaotic world of roadside assistance.  Agero & Swoop combined provide roadside protection for 100M+ Americans and performs 12M+ roadside services annually. As a connected vehicle service, we are in deep discussions with leading car manufacturers about their connected and autonomous vehicle experiences. We combine the benefits of a stable,

Team/Tech Lead Automation Engineering

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Team/Tech Lead Automation Engineering POSITION SUMMARY: Over the past few years Agero has undertaken a complete digital transformation of its request intake and operation of its core services. This has led to exciting opportunities for leaders and developers to join our expanding team. As a Digital Automation Team/Tech Lead you will oversee and participate in the design and implementation of customer facing and backend services that enable a

Finance Analyst

Agero + Swoop
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DESCRIPTION SUMMARY: The Finance Analyst position within Financial Planning and Analysis (FP&A) is needed to help the team drive its financial systems, data analysis, and reporting.  The person in this role will manage the financial systems required for reporting along with providing key data analysis and data visualizations for the team to report out to the Agero business leaders.  Additionally, this person will work with Accounting to make sure

Client Services Manager

Agero + Swoop
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About Agero: Agero is a leading provider of vehicle driver and safely, security and information services including roadside assistance, consumer affairs and claims management services. The company protects 100 million vehicle owners in partnership with leading automobile manufactures, insurance carriers and others. Managing one of the largest national networks of service providers, Agero responds to more than 12 million roadside requests annually

Software/SaaS Sales Engineer

Agero + Swoop
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Sales Engineer to partner with Sales, Product, Operations, Business Development and other critical organizations to accelerate opportunities, strategically shape and evangelize solutions and capabilities, manage internal and external expectations and drive profitable wins.

Senior Data Scientist

Agero + Swoop
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This position is focused on driving innovation in the core business, including forecasting business KPIs, analyzing data from our extensive call-center operations and/or our network of roadside assistance service providers, and helping other groups understand and make use of the insights gained from the analyses in the Data Science and Analytics group.

Product Manager

Agero + Swoop
Greater Boston Area
6 days ago
+38
We’re looking for a Product Manager, Mobile Services to incubate, develop, and scale a national program that further differentiates Agero’s exceptional service solutions to millions of stranded motorists annually. As the Product Manager, you will own the strategy, execution and ultimately the profitability of a nascent program that requires close collaboration with operations, sales, product, and third party suppliers. You will work in an agile environment and be responsible for creating a new product with multi-million dollar potential in annual revenue.  We’re looking for a passionate, strategic thinker who can understand the big picture, but also cares about the details.

Product Marketing Manager

Agero + Swoop
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Ahead of the Curve. No one knows the road like Agero. We are an industry leader in providing privately labeled state-of-the-art 7x24x365 roadside assistance, accident management, consumer affairs and emergency services powered by the Swoop multi-sided platform and a constellation of microservices and lambdas. Our customers range from Insuretechs and digitally transforming legacy carriers to connected vehicle manufacturers, mobile startups, car

Manager, Segment Marketing

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The Manager of Customer Segment Marketing role is a critical role influencing business customers and their end consumers within a complex B2B2C setting.  The Manager will be responsible for market research, tactical planning, messaging and content creation and internal/shareholder stakeholder engagement and management. They will also contribute significantly to strategy development and business case modeling.  Consumer and customer marketing within a B2B2C environment requires a creative and collaborative approach working with our Fortune 100 Insurance and Automotive partners to deliver their brand to their customers.  This role will work closely with the Customer Segment Line of Business Leader and the Chief Marketing Officer as well as product and technology teams to support a major push for consumer awareness and activation.

Senior Front End React Engineer

Agero + Swoop
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+38
Own the front end web code and experience. Help shape the front end architecture and institute best practices throughout our code base. Help grow and mentor the front end team to meet demand. Work with a designer / product manager to get new features out quickly and bug free. Convert Sketch files into functional styled components. Ensure cross-browser, cross-platform, and cross-device compatibility. Bring innovative ideas and solve complex technology problems.

Senior Front End React Engineer

Agero + Swoop
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6 days ago
+38
Own the front end web code and experience. Help shape the front end architecture and institute best practices throughout our code base. Help grow and mentor the front end team to meet demand. Work with a designer / product manager to get new features out quickly and bug free. Convert Sketch files into functional styled components. Ensure cross-browser, cross-platform, and cross-device compatibility. Bring innovative ideas and solve complex technology problems.

Senior Front End React Engineer

Agero + Swoop
Remote
6 days ago
+38
Own the front end web code and experience. Help shape the front end architecture and institute best practices throughout our code base. Help grow and mentor the front end team to meet demand. Work with a designer / product manager to get new features out quickly and bug free. Convert Sketch files into functional styled components. Ensure cross-browser, cross-platform, and cross-device compatibility. Bring innovative ideas and solve complex technology problems.

Senior Front End React Engineer

Agero + Swoop
Greater Boston Area
6 days ago
+38
Own the front end web code and experience. Help shape the front end architecture and institute best practices throughout our code base. Help grow and mentor the front end team to meet demand. Work with a designer / product manager to get new features out quickly and bug free. Convert Sketch files into functional styled components. Ensure cross-browser, cross-platform, and cross-device compatibility. Bring innovative ideas and solve complex technology problems.

Senior Site Reliability Engineer

Agero + Swoop
Greater Boston Area
6 days ago
+38
As a member of the Site Reliability Team, the Senior Site Reliability Engineer will conceive and execute a blueprint aimed at increasing service availability, forecasting monitoring needs and requirements, and automating resolution of future issues. This is achieved by focusing on proactive and holistic approaches to continuously improving the customer experience. 

Senior Software Engineer

Agero + Swoop
Greater Boston Area
6 days ago
+38
Designs, develops, and maintains logical designs of mission critical enterprise application systems and services that leverages Restful services and a serverless architecture.  Ensures that application and services designs align with our strategic technology direction and mission of helping stranded motorists digitally connect to our platform.  Recommends strategies for improving system applications and services with a focus on ease of deployment, security, reliability, stability, availability and performance.  These include: