Cloud DevOps Manager

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About us:

Agero is powering the next generation of software-enabled driver safety services and technology, pushing the limits of big data to transform the entire driving experience. The majority of leading vehicle manufacturers and insurance providers use Agero’s roadside assistance, accident management, dispatch, consumer affairs and telematics innovations to strengthen their businesses and create stronger, lasting connections with their customers. Together, we’re making driving smarter and safer for everyone.

About the Role:

This position leads the Cloud DevOps team and has overall responsibility of our AWS cloud shared services and infrastructure, database platforms, on-premise datacenter systems, and data exchange services.   As a cloud first company our AWS implementation is a critical part of the ongoing success for our teams.  The Cloud DevOps manager leads the team charged with the successful, secure, and efficient usage of cloud infrastructure services throughout the company.  Collaboration with product and engineering teams to support their needs for CI/CD pipeline automation, cloud infrastructure demands, and ongoing product enhancements is critical to the role.  In addition to AWS we support our teams’ usage of Azure, GCP, and Heroku where appropriate, and the Cloud DevOps team has responsibilities for our core platform databases; our lightweight on-premise footprint, and our B2B data exchanges with clients and vendors.   

Key Outcomes:  

  • Integrate next generation pipelines for CI/CD with latest serverless technologies 
  • Drive efforts related to chaos engineering to provide for improved resiliency  
  • Implement fully automated regional disaster recovery failover processes 

Essential Functions:

  • Responsible for AWS cloud infrastructure including multi-account architecture and implementation, centralized IAM and SSO, and account provisioning automation. 
  • Implement and own Code deployment pipelines for CI/CD for elastic beanstalk, Fargate, and Lambda / serverless solutions. 
  • Solution architecture lead for the implementation of solutions leveraging AWS Lambda, Fargate, EKS, ECS, SSM 
  • Automation and programing leadership for CLI & API automation leveraging Python and IaaC tools such as CloudFormation, Serverless Framework, TerraForm, and YAML. 
  • Cost and budget adherence for cloud platforms and supported products and technologies 
  • Maintain vendor relationships for products and technologies leveraged 
  • Maintain license compliance for products and technologies leveraged 
  • Leadership for database technologies and support  
  • Leadership for virtualization technologies used within on-premise datacenters  
  • Leadership for B2B api gateway technologies  
  • Leadership for MFT solutions  
  • Oversight for our L1 & L2 support teams for the technologies within the team’s responsibility. 
  • Design and implantation of solutions for high availability, business continuity, and disaster recovery. 
  • Execution of regular disaster recovery test exercises 
  • Maintain understanding of industry best practices and leading-edge technologies and adopt as appropriate 
  • Collaborate with product and engineering teams on new technologies and features available in cloud providers. 
  • Drive down inefficiencies and enhance cost savings for operational workflow across all platforms 
  • Responsible for developing and training team members.  
  • Regularly review and identify process improvement opportunities and implement changes in collaboration with process owner and other technology functions. Champion and provide oversight to ensure adherence to established processes, tools and methodologies. 

Skills, Experience and Education:

EDUCATION:  B.S. in Electrical or Computer Engineering, Computer Science or relevant work experience 

EXPERIENCE:   

Minimum years of work experience: 7+ years of experience in large complex information systems, and/or Cloud environments. 

SKILLS: 

  • Broad experience in troubleshooting large-scale distributed systems covering application, cloud, OS, networking, and storage areas. 
  • Self-motivated and proactive, with demonstrated creative and critical thinking capabilities 
  • Ability to manage / lead 5+ team members 
  • Strong understanding of enterprise application architecture and cloud technologies 
  • Experience developing and deploying complex software solutions 
  • Strategic relationship and partnership building skills 
  • Excellent analytical and problem-solving skills. 
  • Excellent time management, organizational, communication skills 
  • Familiarity with cloud support engineering practices. 
  • Well versed in AWS cloud environments and management including direct work with customer support for maintenance and repair requests. 
  • Ability to failover and handle datacenter/cloud region outages. 
  • Good hands-on experience of these technologies including AWS, Python, CloudFormation, Azure DevOps, GitHub, CodePipeline, EC2, VPC  
  • Database knowledge in Oracle, MS SQL, PostgreSQL, MongoDB, DynamoDB 
  • B2B integration technologies – GlobalScape, Axway API Gateway, Apigee 
  • Virtualization technologies – VMWare and Nutanix 
  • Working experience in Linux and Windows based production environments and strong knowledge in fundamentals and internals – file systems, memory management, threads and processes 
  • Strong understanding of networking protocols, IP packets, DNS, OSI layers and load balancing. 
  • Ability to solve operational related challenges through automation or process related improvements 
  • Ability to develop and plan for longer term projects to directly impact the Cloud DevOps and Line Of Business (LOB) relationship and our understanding and ability to support the related products.  

WORKING RELATIONSHIPS:  May interact with external customers 

ADDITIONAL REQUIREMENTS This position may require off-hour and or weekend work specific to software releases. Travel will not exceed 10%. 

THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED.  MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • GolangLanguages
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    • PythonLanguages
    • RubyLanguages
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    • Twitter BootstrapLibraries
    • Backbone.jsFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SQLiteDatabases
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    • HubSpotCRM
    • LinkedIn SalesNavigatorCRM
    • Microsoft DynamicsCRM
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    • SlackCollaboration
    • ZoomCollaboration
    • TrelloProject Management

Location

Corporate HQ is located in Medford, MA, on the banks of the Malden River, with picturesque views of public parks, walking trails and the beautiful Tufts University boathouse. We're walking-distance to public transport, with close access to I-93, restaurants, Assembly Row shopping center & downtown.

An Insider's view of Agero

How do you collaborate with other teams in the company?

We would not be successful without easy communication/collaboration. We collaborate via content, messaging, video, meetings and chat, using tools like Slack, Google, Zoom, email, etc. Our ability to easily access info and share across the organization, especially in this WFH environment, shows Agero's commitment to teamwork.

Thea

Director, Service Network - East

How has your career grown since starting at the company?

My journey with Agero began in 2001; it’s been a rewarding 20-year ride! I’ve held 13+ job titles, have worn numerous hats, and led many key initiatives. With every change came opportunity for growth and a chance to push myself out of my comfort zone. This is EXACTLY what’s motivated me all these years. Agero has supported me every step of the way.

Amy

Head of Specialty Network

What is your vision for the company?

To deliver exceptional, modern & seamless roadside assistance, accident management & connected vehicle experiences to customers worldwide. We’ve long been a leader in the US & are transforming the industry, creating new experiences for the consumer, client, call center agent, service provider, dealership & repair shop.

Jeff

Chief Strategy & Digital Officer

How does the company support your career growth?

The Agero team has supported my career growth in two ways, by helping identify my strengths and creating a role that plays to those strengths. They value their employees and frequently expose them to new opportunities. They have created an increasingly unique environment with relatively high job security, fun work, and high career growth potential.

Richard

Sr. Director, Platform Success

What are Agero Perks + Benefits

Agero Benefits Overview

Agero is focused on providing a resource rich, creative environment driven by exciting work as well as a multitude of opportunities to accelerate your career. In support of this mission, we offer a wide range of benefits to include:

- Full range of core benefits including: medical, dental, vision, disability and life insurance, 401k matching
- Variety of tools and resources to support employee mental health
- Flexible time off policy
- Rich opportunities to volunteer and give back to our surrounding community through groups such as "Read to a Child" and the Mystic Rivershed Cleanup organization
- Educational assistance
- Regular employee social events
- Robust internal learning and career development programs designed to support the growth of each employee's career

Culture
Volunteer in local community
Read to a Child, Mystic Rivershed Clean up
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Agero employees can contribute up to $2,750 annually to their FSA.
Disability insurance
Disability insurance covers 60% of pre-disability earnings.
Dental insurance
Vision insurance
Health insurance
Agero offers Medical Plans that members have access to local providers and flexibility to see other providers anywhere in the US, in and out of network providers and more
Life insurance
Employer covered life insurance is equal to 1x an employee's annual salary. Employees also have the option to purchase supplemental life insurance up to 5x their annual salary.
Pet insurance
Wellness programs
Life Speak, your total well-being platform, a resource provided to Agero associates and their families to aid in all-things wellness.
Team workouts
Mental health benefits
Employee Assistance Program program that provides you & your family toll-free, confidential guidance & support 24/7.
Financial & Retirement
401(K)
401(K) matching
Agero provides employees with a 401(k) matching plan managed by Fidelity Investments after 1 year of employment. We match 100% of the first 2% of contributions and 50% of the next 4% of contributions.
Performance bonus
Whether you are an engineer or a contact center representative, a piece of your annual compensation is delivered via an annual bonus, paid 2 per year. Target bonus amounts vary by role.
Child Care & Parental Leave Benefits
Generous parental leave
Three weeks paternity leave 8-26 weeks maternity leave (MA)
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
Agero sponsors summer BBQ's as well as a halloween extravaganza complete with in house trick or treating, haunted houses and best costume contests for the children of employees.
Vacation & Time Off Benefits
Generous PTO
Flexible Time Off policy
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Some meals provided
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Fitness stipend
$150/year towards fitness reimbursement
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Continuing Education stipend "Tuition Reimbursement up to the IRS tax exempt maximum $5,250
Lunch and learns
Whether it's personal development or for general education about our business, Learn at lunch is a big part of who we are!
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

We’ve got the benefits you’re used to and some you aren’t. We take care of the time off and allow you to make decisions about what you need to recharge your batteries and achieve harmony both inside and outside of the workplace. We’ve got more discounts and perks than you can count on two hands – and they are meaningful! Plus we offer a free subscription to our roadside assistance program.

We offer major discounts at retailers such as BJ's, Dell, Verizon and others. We also have a vehicle purchase program.

Agero offers a number of voluntary benefits that you can elect to support you and your family, when you need it most such as Medical Bridge Gap and Critical Care Supplemental Insurance, Supplemental Life Insurance, Pet Insurance, Legal Support, Identity Theft & Credit Protection, scholarship tuition reward points and more.

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