About Drift

Drift is the Revenue Acceleration Platform that combines chat, email, video, and AI to remove friction from business buying. With Drift, you can start conversations with future customers now, on their terms -- not days later. There are over 50,000 businesses that use Drift today to accelerate revenue, shrink sales cycles, and make buying easy. Our mission is to use conversations to make business buying frictionless, more enjoyable, and more human.

About Digital First

Drift is a Digital First company, which means Remote is the primary experience for all employees. For the majority of our positions, your location is flexible! If “Remote” is stated in the job location, that role can be located anywhere Drift is authorized to do business in the United States. Select roles may require you to be located in a city where we have a Conversation Space (currently Boston, MA, San Francisco, CA, Tampa, FL, and London, UK – with more to come across the globe), or work hours associated with a specific time zone. If this is the case, it will be explicitly stated in the job description. Please work with your recruiter and hiring manager to learn more about where Drift is authorized in the U.S. and to determine if you are eligible for employment based on your location.

Meet some of our leaders!

• Ben Gardner, Director of Customer Support

• Laura Adint, VP of Sales Operations & Sales Development

• Will Collins, VP of Operations

• Kyle Thelemann, Senior Manager of Business Intelligence

• Marty Chang, Enterprise Architect

You may be a fit for this role if you ... 

• Have one or more years of experience implementing or developing a Salesforce Service Cloud solution.

• Have the Salesforce Service Cloud Consultant certification.

• Love building resilient systems within Salesforce and beyond.

• Welcome the chance to write a few elegant lines of Apex, JavaScript or any other language when appropriate.

• Get excited about digging deeper into data with SQL.

What you’ll be doing on the team

On Day 1 you will

• Meet Drift’s customer support team.

• Learn about the history of the Service Cloud implementation project.

• Ship a small story to production to lay the foundation for Service Cloud.

By the end of week 1 you will

• Take ownership of one category of #bizops requests.

• Learn about the full set of tools (e.g., Snowflake, Looker, Tray.io) at your disposal.

• Know where to find all of the currently available customer support data.

• Assess technical risks and mitigation strategies for implementing Service Cloud.

By the end of month 1 you will

• Prove a viable data migration plan for the Service Cloud implementation.

• Develop milestones, reports, dashboards, among other key components for Drift’s future customer support solution.

• Solicit feedback from the customer support team to inform subsequent iterations of the solution.

Drift is committed to being an equal opportunity employer. 

We know that applying for a new job can be intimidating. But guess what? At Drift, there is no such thing as an “ideal candidate.” We believe in the power of teamwork -- and in the desire to learn something new every day. We believe in hiring people, not just skills. Take it from our CEO. 

If this sounds like a company you would like to join and a role you would thrive in, please don’t hold back from applying! Whatever skills you bring to the table or background you’re coming from, we welcome you to start a conversation with us. We need your unique perspective for our continued innovation and success. We’re looking forward to learning more about you!

Drift is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected] #LI-Remote