Associate VP, Business Technology Leadership at Humana Studio_h

| Greater Boston Area
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Description

 

Humana is a Fortune 60 market leader in integrated healthcare whose dream is to help people achieve lifelong well-being. As a company focused on the health and well-being of the people we serve, Humana starts from within, and is committed to providing progressive benefits that advance the employment experience and vitality of the associate community. Through offerings anchored in a whole-person view of human well-being, Humana embraces a focus on stimulating positive individual and population changes while nurturing a sense of security, enabling people to live life fully and be their most productive.

With a history of transformation over the last 50+ years, Humana is once again transforming itself using a startup approach. “Humana – Edge” is a startup whose mission reinvent the healthcare experience for our senior members, leading to improved health outcomes for them, which in turn will help them lead even more fulfilling lives. Against that backdrop, we are seeking a talented technology solution development leader for the role of Associate VP, Business Technology Leadership.

The focus of this position spans the two major categories:
• Service Delivery is a team comprised of solution delivery leaders who are responsible for planning and execution across the product portfolio. They manage in-house developed technology solutions as well as vended, SaaS, and outsourced solutions. This team also manages relationships and gathers requirements from [Edge] product, clinical and operations teams, as well as other enterprise stakeholders when integration is required.
• Service Management is a team that compliments service delivery and is responsible for the run-time operations of all technology solutions, including performance management, incident management, change management, and availability management. This team ensures that technology assets function as designed, continue to meet the needs of the organization, and remain resilient.

The Associate VP, Business Technology Leadership requires an in-depth understanding of how organization capabilities interrelate across segments and/or enterprise-wide. This person is a key leader influencing culture and delivery quality by deploying practices to ensure solutions are implemented timely and continue to meet stakeholder needs. The AVP will operate as a member of the [The Edge] technology leadership team reporting to the Chief Technology Officer.

The preferred locations for this position are Louisville, KY or Boston, MA. Other locations will be considered on a case-by-case basis.

 

Responsibilities

 

Key Responsibilities

  • Responsible for building and maintaining strategic partnerships with [EDGE] leadership, as well as having accountability for all technology delivery through direct management of delivery teams or partnership with other parts of Humana’s IT organization.
  • Advocate technology solutions to deliver results and act as a trusted conduit with the technology organization to product, clinical and operations teams.
  • Work with stakeholders to define, prioritize, and manage projects that align business and IT strategy in a multi-year strategic plan.
  • Lead a team that combines a general knowledge of multiple technology areas with knowledge of the targeted business function.  Team will define and document the business requirements, including pre-project definition, scoping, and prioritization of solutions aligned to desired business and technology strategies.
  • End to end accountability for the ongoing quality control development and delivery of technology products.  Accountable for program execution and delivery in line with initiative objectives, benefits, and success criteria. Develops, shares, and leverages best practices across IT.
  • Maintain knowledge of multiple business functions and initiatives to identify where conflicts/synergies exist between technologies and business functions.  Manage escalations and issues across Edge and enterprise teams
  • Ability to build strong working relationships across all levels of the enterprise internally and with partners externally, in broad technology areas
  • Ability to communicate in verbal and written format in a clear, concise and professional manner, appropriately tailored to technical and non-technical audiences
  • Demonstrated leadership experience, including the ability to successfully influence others to achieve objectives in an environment of competing priorities
     

               

Key Candidate Qualifications

The ideal candidate will have extensive experience in technology solution development, delivery, and management, as well as account management and project/program management.  This person will be a strong leader of people with proven success in expanding and elevating the capabilities and performance of the team.  Finally, the successful candidate will have experience operating successfully in a matrixed environment through collaboration and thought partnership.  Bachelor’s degree in Computer Science, MIS, or a related field is required.  

 

In addition to the above, the following technical skills and personal attributes are also sought:

  • Master's degree (preferred) 
  • Change leadership experience.
  • Broad healthcare industry and technology knowledge.  
  • Understanding of business strategy.  
  • Experience developing IT strategy to support business.
  • Experience working and/or managing within an environment with a “startup” culture using agile, lean, DevOps, and DataOps delivery practices and methodologies.
  • A record of success in attracting, developing, and motivating top talent from inside and outside of the organization, and preparing direct reports for expanded responsibilities  
  • Experience in managing change by leading and energizing others, modeling adaptability, and inspiring strong organizational performance through periods of transformation, ambiguity, and complexity.
  • Experience in program management and vendor/agency management - ability to coordinate activities, collectively set strategies and monitor progress.
  • Current or recent experience in a large, highly matrixed company (i.e., Fortune 250), with proven ability to influence leaders and key stakeholders in such an environment 
  • Excellent oral and written communications skills, including the polish, poise, and executive presence that will ensure effective interaction with senior and executive level audiences
  • A proven track record in SAFe and/or product leadership that has scaled.  
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Location

Our bright, brand new, open-concept offices are located in the bustling Seaport district surrounded by like-minded high-tech and start-up companies.

An Insider's view of Humana Studio_h

What’s the vibe like in the office?

The Boston office is very open and built to make conversations & interactions easier. It’s easy to reach out to people (at any level) to ask for help, input, or just have a casual chat. There are 2 community managers who also help to plan events throughout the week for associates (e.g., yoga, happy hour, games). It’s a super lively environment!

Nanxi Ling

Experience and Transformation Lead

What projects are you most excited about?

The opportunity to be part of launching new products and care plans from greenfield by leveraging the latest technology stack and building best in class experience for both internal and external facing user applications, that will ultimately help us a company to focus on “Whole Person Health” rather than being than being a transaction system.

Kapil Sibal

AVP, Software Engineering

What are Humana Studio_h Perks + Benefits

Humana Studio_h Benefits Overview

• 401(k) with 125% match on first 6% contributed
• Associate Incentive Plan (AIP)
• Personal Time Off (PTO)
• Two Personal Holidays in addition to other major holidays
• Volunteer Time Off (VTO)
• Tuition Assistance
• Parental Leave / Caregiver Leave
• Comprehensive medical, dental, and vision insurance with subsidized premiums
• Life & Disability Benefits
• Adoption Assistance
• $2,500 Associate Referral Bonus for qualified positions
• Wage Works parking and commutation pre-tax benefit
• Charitable Matching Gift Program
• Network Resource Groups

Culture
Volunteer in local community
Volunteerism at Humana is part of our DNA - each employee is given 2 full days per year to designate to the cause of their choice. Volunteer on your own or with your team.
Partners with Nonprofits
Humana Foundation, Bold Goal Initiatives + MANY MORE!!!
Eat lunch together
Intracompany committees
Cross organization projects and initiatives, Network Resource Groups
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Humana is ranked #42 on DiversityInc's Top 50 Companies for Diversity and Inclusion. Our CEO Bruce Broussard Chairs the Executive Diversity Council and sets our agenda.
Unconscious bias training
Humana is partnering with Cook Ross, renowned consulting firm with deep expertise in Unconscious Bias to ensure that everyone can bring their whole self to work.
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Humana's retirement plan is administered by Charles Schwab and offers a broad selection of stocks, bonds and international index funds to choose from.
401(K) Matching
Humana provides employees with a 401(k) matching plan managed by Charles Schwab. We match 125% of contributions up to 6% of an employee's annual gross pay.
Performance Bonus
The Associate Incentive Plan, or AIP, enables us to recognize associates for their contributions to the company's performance and outstanding contributions to those we serve.
Match charitable contributions
The Humana Foundation will match your donation dollar for dollar up to $100 per calendar year; or $2 for every $1 if you donate to an active Humana Foundation grant recipient.
Child Care & Parental Leave Benefits
Generous Parental Leave
Parental Leave provides up to 6 weeks of paid time away from work to bond with your newly born, adopted, or fostered child. The Parental Leave benefits are available to both the primary and secondary
Flexible Work Schedule
Humana provides employees with a flexible work schedule that includes Core hours but is at the discretion of leadership.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Adoption Assistance
We reimburse up to $5000 for eligible adoption expenses and 6 weeks of paid leave, 6 weeks unpaid.
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Our employees receive 16 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Humana offers a pre-tax commutation benefit through Wage Works.
Game Room
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Annual individual budget for training, Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, 1-to-many program, Cross-department program, Career mentoring, Leadership mentoring.
Online course subscriptions available
Paid industry certifications
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