Associate Systems Engineer
As the B2B category leader, Agero works with the most well-known automotive and insurance brands to transform the entire driving and vehicle ownership experience with next generation services and technology: from roadside assistance to accident management, connected vehicle to consumer affairs, and more.
Our automotive clients represent more than 2 in 3 passenger vehicles sold in the U.S., and two-thirds of insurance companies are served by Agero. We handle over 12 million vehicle disablement events annually, serving 115 million drivers across the U.S.
It’s not just a job, it’s a mission to make driving safer, smarter and more enjoyable for everyone.
Role Description and Mission:
Position Summary:
Installs, configures, and maintains organization’s server and endpoint environment. Analyzes and resolves problems associated with server and endpoint hardware, OS and applications. Detects, diagnoses, and reports problems on both server and endpoint systems. Provides first and second level support for administration and maintenance of PC and system applications. Excellent verbal, written and customer communications skills with technical and non-technical business users. Providing onsite and remote access technical support. Tracking and updating work in ticketing/workflow systems.
Position Outcomes:
- Responsible for maintenance and routine replacement of on-site endpoint equipment
- Administers user and group accounts for within Active Directory and Office 365, including the assignment of security privileges.
- Identifies and troubleshoots issues on Windows10, Apple OSX, Office365 and other major business applications
- Provides responsive support to call-center training classes
- Manages file and print services for organizational requirements
- Tests and analyzes new technology to improve an organization's computer environment
- Processes incoming tickets; does first pass troubleshooting. Dispatches tickets from queue to appropriate local techs.
Position Requirements
- College Degree or equivalent work experience.
- 1+ year of experience in technical or desktop support
- Strong troubleshooting and problem-solving skills.
- Excellent interpersonal skills and the ability to work within all levels of the organization.
- Solid understanding of networking concepts.
- ITIL Foundations process knowledge a plus.
- May be required to be available 24 x 7. Occasionally work nights and/or weekend hours for major implementations to minimize impact on organization. This is an onsite position.