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Toast
We power successful restaurants.
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API Solutions Engineer

Sorry, this job was removed at 11:04 a.m. (EST) on Thursday, July 18, 2019
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We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help shape the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive

Our team is looking to add an API Solutions Engineer dedicated to Toast’s Solutions Engineering and Sales teams. This resource will qualify and support our customers in building and integrating custom solutions with our API suite. This role will be the primary contact and support for our customers development teams to assure successful implementation and deployment, utilizing Toast’s best practices. 

As an API Solutions Engineer, you will: 

  • Mastery in Toast API suite with complete knowledge of the architecture implemented and best practice recommendations.
  • Validate customer integration requirements through live discovery and analysis.
  • Provide technical direction and support to customers development teams during their development and QA cycles.
  • Certify customers and their development teams on use of Toast APIs
  • Collaborate with Product team to understand and translate Toast roadmap to customers and their development teams.
  • Collaborate with Sales, Restaurant Success, and Solutions Engineering teams to identify API based solutions to meet customer business and operational objectives.
  • Document and submit API feature requests based on customer requirements. 
  • Develop and improve processes, procedures and tools used in the support of customer integration projects.

Do you have the right ingredients? 

  • Minimum three years hospitality or related industry experience required
  • Knowledge of RESTful APIs
  • Ability to handle complex customer communications fluently while maintaining high levels of customer satisfaction
  • Experience managing multiple customer engagements simultaneously, both tactical and strategic
  • Excellent communication and customer service skills
  • Detail oriented, must possess strong problem solving and troubleshooting skills
  • Experience with change management and feature gap analysis processes

Work Environment:

  • Works under the Supervisor within the API Solutions Engineering team
  • Must have the ability to work with minimal supervision
  • A strong spirit and energy to provide the best support in the restaurant industry
  • Comfortable working in an entrepreneurial environment
  • Travel 10% or more


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Aja Sullivan
DEI Manager (she/her)
Baking an Inclusive Culture
An expansive diversity, equity and inclusion program
In 2023, Aja Sullivan’s DEI team is prioritizing representation, belonging and building an inclusive culture where Toasters can thrive. What is she looking forward to the most? “I am really excited to continue building our DEI external partnership strategy and understanding the impact we’re making,” she said. With a fortified internal DEI framework, Sullivan is thrilled to work on external programs, including working closely with customers, expanding Toast’s network of partnerships and highlighting her teams' great accomplishments.
In 2023, Aja Sullivan’s DEI team is prioritizing representation, belonging and building an inclusive culture where Toasters can thrive. What is she looking forward to the most? “I am really excited to continue building our DEI external partnership strategy and understanding the impact we’re making,” she said. With a fortified internal DEI framework, Sullivan is thrilled to work on external programs, including working closely with customers, expanding Toast’s network of partnerships and highlighting her teams' great accomplishments.
I want all Toasters to feel comfortable and safely be their true selves.
Herb Dilema
Senior Director, Customer Care (he/him)
Toast Together, Grow Together
Belonging provides a foundation for employees to rise
Working in customer care for a round-the-clock business like the restaurant industry poses unique challenges and opportunities for Herb Dilema’s team. To ensure each individual feels connected and supported in their roles, Dilema has focused on ensuring everyone gets facetime with their direct managers as often as possible. By emphasizing connection on his teams, Dilema strives to make Toast feel like a home, not just a job. With this foundation of inclusion, Dilema hopes to see each individual take ownership of their career and grow with support from the company.
Working in customer care for a round-the-clock business like the restaurant industry poses unique challenges and opportunities for Herb Dilema’s team. To ensure each individual feels connected and supported in their roles, Dilema has focused on ensuring everyone gets facetime with their direct managers as often as possible. By emphasizing connection on his teams, Dilema strives to make Toast feel like a home, not just a job. With this foundation of inclusion, Dilema hopes to see each individual take ownership of their career and grow with support from the company.
When an individual is able to be comfortable not only in their role but in their environment, we see their best self and in turn, we know that they will grow and prosper at Toast.
Carlos Diaz
Senior District Sales Manager (he/him)
Inclusive Remote Culture
Connecting employees all around the world
Diaz is one of the many Toasters who have always worked remotely, and will continue to do so. His team is able to connect with the territories they serve, while also strengthening their relationships with other Toasters all over the world through virtual programming and tools for collaboration. With remote employees across the U.S., Ireland and India, fostering an inclusive and engaging remote culture is a must at Toast.
Diaz is one of the many Toasters who have always worked remotely, and will continue to do so. His team is able to connect with the territories they serve, while also strengthening their relationships with other Toasters all over the world through virtual programming and tools for collaboration. With remote employees across the U.S., Ireland and India, fostering an inclusive and engaging remote culture is a must at Toast.
Even though many of us are fully remote or hybrid, it feels like family, and everyone knows each other well. Virtual events help introduce us to other people and teams outside of our usual work environment.

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
We have 14 employee resource groups, known as Toast Communities, dedicated to empowering employees.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
View full list of perks + benefits
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