As a member of the customer success organization the AI Engineer will be a key member of the Customer Success team ensuring Customers pre- and post-sales experience is exceptional. Providing proactive and reactive help for POC, Customers and Partners.

AI Engineer is responsible for

• Advising and supporting prospects as well as clients with the deployment of models
  through enablement sessions, workshops, and services
• Development of enablement materials, accelerators, sample code, best practices
• Scoping, documentation, and development of ML pipelines
• Liaising with Engineering and triaging escalations from customers
• Maintaining the relationship with customer’s DevOps team 

Requirements

• 5+ years experience in a customer facing role as a technical Subject Matter Expert (SME)
• 5+ years experience with at least one programming language
• 5+ years in-depth experience with at least one Cloud Service (AWS,GCP, Azure)
• 5+ years experience with Data Management on SQL or NO SQL database
• Linux and Networking skills
• Interest and understanding of Data Science 

Soft skills

• Excellent communication skills
• Experience talking to senior customer technical and non-technical staff
• Experience working with Engineering and relaying customer requirements
• Experience with working as technical SME as part of a distributed team
• Troubleshooting experience gained on Enterprise software