Engagement Manager, Implementation Services

| Waltham
As an Engagement Manager on the Implementation Services team at SHYFT, you will serve as a project team lead responsible for driving the day-to-day team activities according to plan. You will own the project success both internally to company metrics and externally in terms of customer satisfaction. You will be responsible for communicating project status internally and escalating any impacts to scope or budget. Additionally, you will also be responsible for partnering with the sales team to identify additional sales opportunities for growth.
We are seeking individuals who are enthusiastic about Customers and understand the challenges facing healthcare organizations. Our Customer Success leaders are creative problem solvers who are driven by delivering solutions to maximize the potential of scientific and technological advancements – ultimately leading to enhancing patients’ lives. 
This role is located in our Waltham, MA office and will report into the Director of Customer Success, Implementation Services.



Key Responsibilities Include:

Customer Success:

  • Own implementation of the customer solution as contracted
  • Establish customer relationship and trust rapidly

Team Management:

  • Drive your team to meet the implementation timeline
  • Manage team member satisfaction the same as customer satisfaction

Process Driver:

  • Manage the implementation scope using the standard implementation methodology
  • Adhere to the Agile/Scrum methodology
  • Maintain a project budget to drive decisions and ensure on time and on budget and on scope delivery
  • Facilitate project postmortems to identify areas of improvement on the next implementation 

Organization:

  • Lead by example – exemplify SHYFT core values
  • Hire, retain, coach, and grow your rock star employees
  • Willingness to travel approximately 25%

Position Requirements:

  • B.S. or M.S. degree with engineering, business or scientific focused curriculum preferred
  • 5+ years of technology & implementation experience leading teams
  • Excellent communications skills, attention to details and confidence to take ‘command and control’ of project delivery
  • Detail-oriented and take ownership attitude
  • Strong project and account management skills
  • Strong interpersonal and proactive problem-solving skills
  • Ability to think creatively on how to solve projects risks without reducing quality
  • Consultative approach to scope and schedule management
  • Ability to communicate the overall customer vision to the team to maintain a high team morale and motivation
  • Knowledge of life sciences/healthcare industry with exposure to third party commercial and clinical data, and pharmaceutical distribution models
  • MS Excel and SQL skills preferred

Benefits:

  • Competitive compensation/Stock Options
  • Generous rewards program
  • Medical
  • Dental
  • Paid Vacation/Sick Pay Program
  • Holiday pay
  • Vision
  • 401K
  • AD&D and Life Insurance
  • Company Outings/Social Events

Empowering Data, Delivering Results SHYFT Analytics is a full service solution company that delivers next-generation sales insights to the global life sciences industry. Our agile analytic solutions and services are re-defining the way commercial data drives brand performance. We are an innovation and service-driven organization with deep life sciences expertise, and our customers include large pharma, established and emerging biotech, and medical device companies. We are continually growing, and rewarding opportunities exist for exceptional individuals to join our high–quality team of experts.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • JavasriptLanguages
    • PerlLanguages
    • D3JSLibraries
    • jQueryLibraries
    • Ember.jsFrameworks
    • Microsoft SQL ServerDatabases
    • Google AnalyticsAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

SHYFT is located in the historic Watch Factory building in Waltham, MA. Short walk to the commuter rail, Moody St, and the Charles River running path
203 Crescent Street, Suite 203, Waltham, MA 02453

Insider's spotlight

What’s the vibe like in the office?

SHYFTers are guided by core values which ensure a safe, comfortable, energetic, collaborative and fun place to work. Everyone shares a company vision which we are all proud to uphold. At SHYFT, everyone is involved, heard and valued. There is mutual respect, trust, transparency and accountability which makes a feedback culture flourish.

Carmela

Product Engineering Manager

How do you collaborate with other teams in the company?

Early, often, and broadly! In order to fully understand what motivates our stakeholders, marketers have to rely on frequent and close collaboration with the various internal teams that interface with them on a daily basis – from Product, to Customer Success, to Sales, and beyond. Without collaboration, Marketing would be a ship without a rudder!

Kent

Director, Product Marketing

How has your career grown since starting at the company?

One of the best aspects of being a SHYFT employee is having the flexibility to try different things and choose your growth area. In my 1.5 years here I was not only able to participate in projects and flex skills I have not used before, I also had the chance to solve challenges in product, sales, and contracting. SHYFT has invested in my growth.

James

Senior Business Analyst

Creativity blossoms where there is no fear of failure. Failure is a fundamental part of the creative process – it is the only way to learn, adapt and ultimately, succeed. Fear of failure shackles our thinking in unconventional ways. Eliminating fear frees us to investigate ideas that we would otherwise deem improbable – and makes them possible.

Priya

Chief Product Officer

My team is currently focused on building the next gen of SHYFTs’ largest application. Its an all hands on deck initiative with lots of challenges, but its rewarding to see the vision come to reality.

Were motivated to be building something great, something that we all contributed to formulating. We saw ways to improve what existed, so we did!

Adam

Senior Software Engineer

Perks of working here

401(K) Matching
401(K)
Beer on Tap
Casual Dress
Company Equity
Company Outings
Conferences & Training
Dental
Flex Work Hours
Generous PTO
Happy Hours
Health Benefits
Onsite Gym
Generous Parental Leave
Parking
Recreational Clubs
Some Meals Provided
Stocked Kitchen
Vision
Volunteering Opportunities
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