Employee Relations Consultant

Sorry, this job was removed at 08:15 p.m. (EST) on Monday, Oct 28, 2024
Hiring Remotely in US
Remote
94K-150K Annually
5-7 Years Experience
Cloud • Fintech • Food • Information Technology • Software
We power successful restaurants.
The Role

Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy.

Toast’s Employee Relations (“ER”)  function is responsible for engaging with employees and leaders at critical moments in the employee life cycle to ensure an equitable, inclusive, and respectful experience for all employees consistent with Toast’s policies, values, and culture. The Employee Relations Consultant will report to the Sr. Manager, Employee Relations and support the Customer Care organization within Toast, a Call Center environment primarily based in Omaha, NE, by providing employees, leaders, People Success Partners (PSPs), Performance Consultants and other stakeholders with ER expertise and services, including: leading workplace investigations, policy creation and interpretation, consultation on performance management, consultation on leaves of absence and medical accommodations, workplace training, organizational change assessment, crisis response, conflict resolution, case data analytics, and other workplace projects impacting the employee experience. 

The Employee Relations Consultant must be able to perform work with little supervision, exhibit superb written and verbal communication skills, handle a wide range of complex and highly sensitive employment situations with great efficiency, and demonstrate strong emotional intelligence to skillfully interact with employees at all levels of the organization who have a wide range of experiences and backgrounds.  This position can be remote or hybrid and will experience moderate travel.
About this roll* (Responsibilities) 

  • Culture & Collaboration: Foster a positive and inclusive work environment aligned with company values. Promote teamwork, trust, and open communication within the Customer Care team.
  • HR Policy & Compliance: Serve as a subject matter expert on HR policies and procedures. Advise, educate, and ensure adherence to regulations, promoting a fair and consistent workplace.
  • Investigations & Conflict Resolution: Conduct thorough and impartial workplace investigations, ensuring due process and confidentiality. Manage conflict resolution effectively, facilitating productive conversations and outcomes.
  • Employee Support: Provide empathetic guidance and support to employees throughout the employee relations process. Coach managers on handling sensitive situations and navigating challenging conversations.
  • Data & Insights: Proactively analyze employee relations data to identify trends and root causes. Provide actionable insights and recommendations to prevent issues and promote a healthy workplace.
  • Manager Enablement: Partner with the People team to develop and deliver training programs that empower managers to effectively handle employee relations matters.
  • Cross-Functional Collaboration: Collaborate effectively with the Legal, People team, and other departments to navigate complex employee situations, manage leaves of absence, ensure compliance, and promote a positive employee experience.
  • Continuous Improvement: Continuously identify opportunities to improve employee relations processes, tools, and documentation. Stay abreast of industry best practices and leverage them to enhance the company's employee relations practices.


Do you have the right ingredients*? (Requirements)

  • Typically requires a minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent work experience
    • Employee Relations or related employment law experience 
  • Demonstrated experience leading a wide variety of complex employee investigations and providing employee relations consultations with little supervision.
  • Demonstrated experience working in a call center environment in an ER capacity.


Special Sauce* (Nice to Haves)

  • Strong problem solving, critical thinking and root cause/analysis skills. You’re proactive and accountable, with solid judgment, excellent listening skills, proven consultative skills and the ability to handle information with sensitivity and confidentiality.
  • You’re empathetic with high emotional intelligence and strong people skills.
  • Leads with integrity, respect, high personal standards to build credibility for self and function, with the ability to handle highly sensitive and confidential matters with compassion, equity, creativity to think inside and outside of the box to drive the right solutions.
  • Strong analytical and organizational skills and attention to detail; the ability to work autonomously and manage multiple requests with varying timelines.
  • Positive employee approach, ability to remain tactful, calm and persuasive in challenging situations.
  • Demonstrated partnership development and influencing others without direct authority; builds internal community, drives inclusion, supports team, collaborates well.
  • Excellent communication/presentation and writing skills and the ability to effectively communicate and partner with all levels of leadership across functional areas
  • Experience using data to identify insights that drive action and experience helping global organizations scale
  • You have working knowledge and application of US employment law and regulations. 
  • Demonstrated experience learning and thriving in a constantly changing environment, including a desire and enthusiasm for operating in the gray and working in a fast-paced, team oriented environment.
  • Professional in Human Resources (PHR)/Society for Human Resources Management-Certified Professional (SHRM-CP) or equivalent.
  • Spanish speaking
    #LI-REMOTE

The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits.

Pay Range

$94,000$150,000 USD


We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].

What the Team is Saying

Colleen Miller
Kyle Armillotti
Emmy Wright
Brad
Sean Park
Eden
Jane
Royce
The Company
Boston, MA
4,500 Employees
Hybrid Workplace
Year Founded: 2011

What We Do

We're not your traditional tech company, and we don't aim to be. At Toast, people can truly bring their full selves to work. Together, we empower restaurants of all sizes to build great teams, increase revenue, improve operations, and delight their guests through an intuitive all-in-one platform.

Why Work With Us

Our recipe for an awesome workplace:

One splash of friendship
A dollop of impact
A sprinkle of no hierarchy &
A heavy spoonful of individuality

Mix these ingredients in a fast-paced and hardworking environment. Best paired with a side of interesting people who always bring their whole selves to work.

*100% Sunday scary free

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Toast Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Typical time on-site: Flexible
Boston, MA

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