Director of Technology Services

| Watertown

Position Summary:
Provide department oversight and strategic vision for athenahealth’s Technology Services group. The Technology Services group is responsible for engineering, operationalizing, and supporting solutions which enable or enhance our end-user experience. This position will assume oversight of all US and India-based corporate technology teams including network and telephony, server administration, endpoint, and A/V technology.

Essential Functions (Duties and Responsibilities):

40% [Primary Function]

  • Provide managerial oversight of the following teams; Solutions Architecture, Technical Operations, Identity and Access Management, Technical Project Management, and Enterprise Support
  • Implement company’s refreshed cloud-centric infrastructure and application program
  • Work with athenahealth’s SLT and team managers to set strategic vision and roadmap for above-mentioned areas
  • Champion and drive technology initiatives which help athenahealth employees be more successful
  • Ownership of Technology Services department $7M+ budget
  • Ensure compliance of SOX, HITRUST, and PCI regulations

30%

  • Develop a strong managed services partnership to streamline procurement and asset management where possible
  • Implement new India-based Solutions Architecture and Technical Operations teams
  • Actively engage in information security and risk discussions to ensure timely remediation of known vulnerabilities
  • Cultivate an environment of highly automated and extensible platforms and tools
  • Provide mentorship and coaching to Technology Services management team, including quarterly and annual performance management tasks

30%

  • Foster an environment of continuous learning and cross-teaching amongst direct and indirect reports
  • Maintain pulse on department engagement results, foster areas of strength and identify efforts to enhance areas of weakness
  • Demonstrate fiscal responsibility by proactively seeking opportunity to reduce CapEx and OpEx across department
  • Foster a sense of unity and teamwork across multiple global geographies

Education & Experience Required:

  • 10+ years relevant Information Technology experience
  • 5+ years in Information Technology management
  • Bachelor’s degree or higher required (Information Technology related preferred)
  • Experience with Microsoft Azure or Amazon AWS preferred
  • Experience with Managed Services Partnership preferred
  • Experience in 5000+ end user environment preferred
  • Experience with regulatory compliance such as SOX, HITRUST, or PCI
  • Experience managing in Agile and/or DevOps environment preferred

Knowledge & Skills:

  • Demonstrate a high degree of customer service
  • Demonstrate proven track record of successfully implementing portfolio of technology projects
  • Demonstrate mastery of annual budget and strategy planning
  • Demonstrate effective communication and presentation skills
  • Ability to prioritize and multi-task in a fast-paced environment, manage multiple tasks simultaneously and communicate potential conflicts to SLT
  • Ability to train and mentor IT managers
  • Ability to be an effective team member and display initiative and flexibility in team goal orientation in a fast-paced, ever-changing environment
  • Ability to be flexible and change with environment, industry, and business demands

Position Summary:
Provide department oversight and strategic vision for athenahealth’s Technology Services group. The Technology Services group is responsible for engineering, operationalizing, and supporting solutions which enable or enhance our end-user experience. This position will assume oversight of all US and India-based corporate technology teams including network and telephony, server administration, endpoint, and A/V technology.

Essential Functions (Duties and Responsibilities):

40% [Primary Function]

  • Provide managerial oversight of the following teams; Solutions Architecture, Technical Operations, Identity and Access Management, Technical Project Management, and Enterprise Support
  • Implement company’s refreshed cloud-centric infrastructure and application program
  • Work with athenahealth’s SLT and team managers to set strategic vision and roadmap for above-mentioned areas
  • Champion and drive technology initiatives which help athenahealth employees be more successful
  • Ownership of Technology Services department $7M+ budget
  • Ensure compliance of SOX, HITRUST, and PCI regulations

30%

  • Develop a strong managed services partnership to streamline procurement and asset management where possible
  • Implement new India-based Solutions Architecture and Technical Operations teams
  • Actively engage in information security and risk discussions to ensure timely remediation of known vulnerabilities
  • Cultivate an environment of highly automated and extensible platforms and tools
  • Provide mentorship and coaching to Technology Services management team, including quarterly and annual performance management tasks

30%

  • Foster an environment of continuous learning and cross-teaching amongst direct and indirect reports
  • Maintain pulse on department engagement results, foster areas of strength and identify efforts to enhance areas of weakness
  • Demonstrate fiscal responsibility by proactively seeking opportunity to reduce CapEx and OpEx across department
  • Foster a sense of unity and teamwork across multiple global geographies

Education & Experience Required:

  • 10+ years relevant Information Technology experience
  • 5+ years in Information Technology management
  • Bachelor’s degree or higher required (Information Technology related preferred)
  • Experience with Microsoft Azure or Amazon AWS preferred
  • Experience with Managed Services Partnership preferred
  • Experience in 5000+ end user environment preferred
  • Experience with regulatory compliance such as SOX, HITRUST, or PCI
  • Experience managing in Agile and/or DevOps environment preferred

Knowledge & Skills:

  • Demonstrate a high degree of customer service
  • Demonstrate proven track record of successfully implementing portfolio of technology projects
  • Demonstrate mastery of annual budget and strategy planning
  • Demonstrate effective communication and presentation skills
  • Ability to prioritize and multi-task in a fast-paced environment, manage multiple tasks simultaneously and communicate potential conflicts to SLT
  • Ability to train and mentor IT managers
  • Ability to be an effective team member and display initiative and flexibility in team goal orientation in a fast-paced, ever-changing environment
  • Ability to be flexible and change with environment, industry, and business demands

Read Full Job Description

Location

311 Arsenal Street, Watertown, MA 02472
311 Arsenal Street, Watertown, MA 02472

Perks of working here

401(K) Matching
Casual Dress
Dental
Generous PTO
Health Benefits
Generous Parental Leave
Vision
Volunteering Opportunities
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