Position Summary:
 
Provide department oversight and strategic vision for athenahealth’s Technology Services group.  The Technology Services group is responsible for engineering, operationalizing, and supporting solutions which enable or enhance our end-user experience.  This position will assume oversight of all US and India-based corporate technology teams including network and telephony, server administration, endpoint, and A/V technology.

Essential Functions (Duties and Responsibilities): 
 
40% [Primary Function]

• Provide managerial oversight of the following teams; Solutions Architecture, Technical Operations, Identity and Access Management, Technical Project Management, and Enterprise Support
• Implement company’s refreshed cloud-centric infrastructure and application program
• Work with athenahealth’s SLT and team managers to set strategic vision and roadmap for above-mentioned areas
• Champion and drive technology initiatives which help athenahealth employees be more successful
• Ownership of Technology Services department $7M+ budget
• Ensure compliance of SOX, HITRUST, and PCI regulations

30%

• Develop a strong managed services partnership to streamline procurement and asset management where possible
• Implement new India-based Solutions Architecture and Technical Operations teams
• Actively engage in information security and risk discussions to ensure timely remediation of known vulnerabilities
• Cultivate an environment of highly automated and extensible platforms and tools
• Provide mentorship and coaching to Technology Services management team, including quarterly and annual performance management tasks

30%

•  Foster an environment of continuous learning and cross-teaching amongst direct and indirect reports
• Maintain pulse on department engagement results, foster areas of strength and identify efforts to enhance areas of weakness
• Demonstrate fiscal responsibility by proactively seeking opportunity to reduce CapEx and OpEx across department
• Foster a sense of unity and teamwork across multiple global geographies

Education & Experience Required:

• 10+ years relevant Information Technology experience
• 5+ years in Information Technology management
• Bachelor’s degree or higher required (Information Technology related preferred)
• Experience with Microsoft Azure or Amazon AWS preferred
• Experience with Managed Services Partnership preferred
• Experience in 5000+ end user environment preferred
• Experience with regulatory compliance such as SOX, HITRUST, or PCI
• Experience managing in Agile and/or DevOps environment preferred

Knowledge & Skills:

• Demonstrate a high degree of customer service
• Demonstrate proven track record of successfully implementing portfolio of technology projects
• Demonstrate mastery of annual budget and strategy planning
• Demonstrate effective communication and presentation skills
• Ability to prioritize and multi-task in a fast-paced environment, manage multiple tasks simultaneously and communicate potential conflicts to SLT
• Ability to train and mentor IT managers
• Ability to be an effective team member and display initiative and flexibility in team goal orientation in a fast-paced, ever-changing environment
• Ability to be flexible and change with environment, industry, and business demands