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As Director of Operations, oversee the strategic operations across the firm, ensuring robust operational infrastructure and leading a high-performing team while managing real-time data systems and incident management protocols.
About Us
Founded in 2014, we offer the industry’s first and only cloud-based, fully-customizable, end-to-end software solution to automate securities-based lending from origination through the life of the loan. By combining thought leadership in suitability and risk management with industry-leading education and the latest technology, Supernova enables advisors to deliver holistic, goals-based advice and to help their clients achieve financial wellness. We partner with the industry’s largest banks, most prominent insurance companies and leading online brokerages to democratize access to securities-based lending and better the entire financial ecosystem.
Why Join Supernova?
At Supernova Technology, we believe that the best results come from a team that is passionate, driven, and supported in all aspects of their professional lives. Here, you’ll work alongside talented and innovative individuals who are committed to driving the future of securities-based lending technology. We foster a culture of collaboration, continuous learning, and growth, where each person’s contributions make a real impact.
Job Description
As Director of Operations, you will set the vision and strategy for mission-critical operations across the firm. You will oversee the design and execution of resilient operational infrastructure, ensure the reliability of real-time data systems, and lead a high-performing team. This role is ideal for a leader who thrives at the intersection of strategy and execution, with the ability to both architect long-term operational excellence and respond swiftly to real-time challenges.
RESPONSIBILITIES:
- Strategic Leadership: Define and execute the company’s operations strategy, ensuring resilience, scalability, and continuous improvement across Technology Operations, Data Operations, and Customer Support.
- Infrastructure & TechOps Excellence: Lead the development of robust monitoring, alerting, and incident management systems to ensure reliability and scalability of mission-critical technology operations.
- Operational Governance: Establish KPIs, escalation frameworks, and SOPs for mission-critical operations, including both technical and customer-facing functions.
- Incident Command: Oversee incident management protocols, ensuring rapid recovery, clear communication, and post-mortem learning.
- Cross-Functional Alignment: Partner with executive leadership, engineering, and product teams to align operations with business priorities and technical requirements.
- Team Building: Recruit, develop, and mentor a world-class operations team, fostering a culture of accountability and innovation.
QUALIFICATIONS:
- Bachelor's in Business Administration, Computer Science, or related field (Master's preferred)
- 10+ years in operations, with at least 5 years in senior leadership roles.
- Proven success leading mission-critical operations in fast-paced, high-availability environments.
- Expertise in technology operations, real-time monitoring, and incident management.
- Strong technical foundation in cloud environments and monitoring/incident management tools (Prometheus, Grafana, Datadog, ELK, PagerDuty, etc.).
- Exceptional leadership and stakeholder management skills, with experience influencing at the executive level.
- Track record of building high-performing teams and scaling operational capabilities in growth-focused organizations.
Our Employee Benefits
At Supernova Technology, we provide a robust benefits package to support the health and well-being of our employees. Our offerings include:
Medical, Dental, and Vision Insurance: Multiple plans with coverage for employees and dependents.
HSA and FSA Accounts: Tax-advantaged accounts for health and dependent care expenses.
Life and Disability Insurance: Employer-paid basic coverage with options for additional voluntary coverage.
Compensation: $130,000 - $160,000 per year
Retirement Savings: 401(k) plan with employer contributions.
Employee Assistance Program (EAP): Confidential support services, including free therapy sessions.
Paid Time Off: Flexible PTO policies.
Additional Perks: Commuter benefits, pet insurance, continuing education assistance, and more.
Note: Actual salary at the time of hire may vary and may be above or below the range based on various factors, including but not limited to, the candidate's relevant qualifications, skills and experience, and the location where this position may be filled.
Our Core Values
Our core values drive everything we do. At Supernova, we...
Form, execute, and communicate new ideas that add value to our employees and customers
Strive through obstacles and failures
Follow-through on promises or commitments to others, accept responsibility, and answer for actions & decisions
Listen to, understand, and support our employees and customers
Act with speed, positive attitude, and flexibility
Exceed expectations and surpass ourselves every day; we embrace a sense of pride and never stop growing
Join us and make an impact while growing your career at Supernova.
Top Skills
Cloud Environments
Datadog
Elk
Grafana
Pagerduty
Prometheus
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