Director of Learning and Development

| Boston

Director Learning & Development

Looking for a creative and driven Director Learning & Development to launch and lead Toast’s learning, training and development efforts – further establishing our Learning and Growth culture. Overall responsibility for cultivating our L&D vision and creating/executing programs.

  • Design and implement inspiring and innovative training and development experiences for our Employees and Leaders that are scalable across several geographies
  • Manage all aspects of the training lifecycle, to include training needs assessments, development of new training programs, evaluations, marketing and communications of programs, budget and resource management, reporting and updating of development profiles, as well as vendor management
  • Design innovative and engaging learning solutions that can be delivered in person, virtual and that employees/leaders can access on demand
  • Partner with other functional organizations/leaders to evaluate existing learning management solutions for potential leverage and broader usage. Provide consultation for future development of organization specific as well as broader programs
  • Partner with People & Culture team members to design and implement leadership, management development and high-potential program strategies that ensure we grow our leadership bench. Develop solutions for increasing leadership and managerial effectiveness in developing others, attracting and assessing talent, resource planning, and building effective teams/culture
  • Determine appropriate curriculum for professional development that addresses performance gaps or skills needed to develop and grow within Toast. In partnership with the HR Business Partners and organization Leaders, support specific department initiatives from both a training and change planning perspective
  • Integrate learning success measures into our business dashboards and leverage insights for continuous improvements
  • Stay abreast of new trends and tools in employee development

 Qualifications:

  • Minimum 10 years of L&D experience in a high growth, technical or start-up environment.
  • Previous experience designing and delivering innovative and impact learning solutions
  • Experience creating innovative and scalable on-boarding experiences
  • Clear understanding of adult learning theory, principles of communication and training delivery methods
  • Intellectual curiosity, a deep growth mindset, and the desire to constantly improve
  • Excellent facilitation and communications skills across all levels
  • Strong leadership skills and experience managing cross-functional relationships and priorities
  • Proven strategic agility, ability to succeed in a fast-paced, continually evolving environment
  • Exceptional collaboration and influence skills at all levels of the organization
  • Strong project management skills
  • Experience with both Start-ups and established Corporations
Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.
401 Park Dr Suite 801 , Boston, MA 02215

Insider's spotlight

What are some social events your company does?

Toast puts a major focus on culture and centers its events around keeping Toasters engaged and social. In the past 6 months alone, we’ve had a competitive field day, a summer appreciation event (with a bonfire, food, drinks, and music), and a fall cookout where we had a pig roast and potluck. One of our own employees even performed with his band.

Brittany Rothstein

Training Content Specialist

What does your typical day look like?

Most mornings I take a second stab at a problem from the day before. With a good night of sleep I can look at things in a new light. If I’m still blocked, I’ll pair with someone after lunch. I love pairing with my teammates. Each of them offer something different and there are no egos on the table which creates an amazing learning environment.

Lisa Pan

Software Engineer

How has your career grown since starting at the company?

I began as an implementation engineer, moved into instructional design, and now I am in my dream role as a product manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

Perks of working here

401(K)
Beer on Tap
Casual Dress
Commuter Benefits
Company Equity
Company Outings
Conferences & Training
Happy Hours
Health Benefits
Parking
Recreational Clubs
Stocked Kitchen
Unlimited PTO
Volunteering Opportunities
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