Director, Account Management – Managed CareReports to: VP, Client Services
 

Company Summary

Imagine if we could match patients with the treatments that prove the most effective for them . . .GNS Healthcare applies causal machine learning and simulation technology to predict which treatments and care management programs will work for which patients, improving individual patient outcomes and the health of populations, while reducing the total cost of care.

Headquartered in the biotechnology and health IT center of Cambridge, MA, our technology is based on its MeasureBase™ data integration architecture and patented REFS™ (Reverse Engineering and Forward Simulation) causal inference and simulation AI engine. Health plans, bio-pharmaceutical companies, healthcare providers, foundations, academic medical centers, and self-insured employers use GNS’ cloud-based solutions to solve pressing and costly problems including those surrounding metabolic syndrome, medication adherence, end-of-life care, preterm birth, personalized care pathways in oncology, auto-immune diseases, and diabetes, new drug target discovery, patient stratification in clinical trials, and more. GNS solutions focus on reducing adverse events, slowing disease progression, and improving therapeutic effectiveness through precision matching that maximizes impact on individual patient health outcomes while reducing wasteful spending and downstream medical costs.

Position Summary

GNS is seeking a Director, Account Management (AM) to focus on developing new and cultivating existing relationships within assigned managed care accounts for the purpose of increasing awareness and usage of GNS’s technology-based solutions in these firms. The Director, AM is expected to work effectively at all levels of GNS and client organizations. Leveraging his/her operational experience to influence internal business development, data science, project management, and support teams in a way that nurtures and supports industry excellence is of critical importance.

Responsibilities

• Establish deep collaborative relationships with key client stakeholders and build upon success of current engagements to generate future opportunities.
• Leverage your insight into current and future market dynamics in healthcare to create new opportunities for the company and its products.
• Gather client and industry feedback so that it informs our product roadmap and company offerings.
• Identify new revenue generating opportunities through market awareness, competitive analysis, and leveraging company’s existing and planned products.
• Work directly with clients in onboarding new relationships, managing engagement deployment and support, growing revenues within existing accounts through value-added services, and renewing for longer term relationships.
• Coordinate decision making and provide direction to customer support teams to ensure sound execution of business and operational requirements in order to achieve customer objectives.
• Proactively monitor client relationships to ensure continued high levels of customer satisfaction and repeat business.
• Successfully lead and manage appropriate internal account management and customer support teams assigned to Director, AM’s clients including, business development, data science, and project management. 
• Collaborate with business development teams to support pre-sales efforts. 
• Contribute to forecasting sales plans, business planning and budgeting.
• Travel regularly to meet key client stakeholders to maintain and expand existing services.
• Serve as the company’s representative at industry conferences and marketing and networking events.

Qualifications

• 10+ years of demonstrated success in Account Management positions focused on the Payer market; experience and or familiarity with the Provider market and healthcare IT focused organizations is a plus.
• Bachelor's degree in business or related field; advanced degrees in business or science are desirable, but not required. 
• Demonstrated experience with proven results in driving revenue, profit, and market share growth for organizations developing healthcare products/services
• Evidence of ability to build client partnerships, and deploy and manage new and existing accounts in health plans and health systems.
• Demonstrated success expanding product/service adoption in competitive, changing, and current market conditions.
• Experience working in varied organizational structures (Fortune 500 to mid size and small company/start up) with successful introduction of new products/concepts to the market.
• Demonstrated success working in a fast-paced, high-growth, ever-changing environment.
• Excellent leadership acumen with exceptional interpersonal and collaborative skills.
• Experience working across departments internally and externally.
• A doer as well as a strategist who can do both simultaneously.
• Proficiency in Salesforce required.
• Stellar references from senior managers and satisfied clients.
• The ability to travel 50%.

Company Culture

Our philosophy at GNS is simple: we cannot transform healthcare with anything less than an all-star team. We are seeking smart, driven people who are experts in their field, have a track record of success and a passion for creating change. We believe that strong teams supercharge the performance of individuals, create a fun and dynamic workplace and great results for our clients and the people they serve.

We are passionate about our work and believe in the ability of our technology to change the world. Our core values of integrity, collaboration, value, diversity, and game-changing guide our behaviors with each other and our clients.

GNS offers competitive salaries, stock options, unlimited vacation, health, dental and vision insurance, life insurance, long-term disability, 401(k), and much more.

Equal Employment Opportunity

GNS Healthcare provides equal employment opportunities to all employees and applicants for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity or expression, age, veteran status, disability, or genetics. In addition to federal law requirements, GNS Healthcare complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Please, no recruiters at this time.