Digital Product Manager (Associate)

About this role

The Global Digital Team is a fast-growing global function at BlackRock which seeks to engage a multi-trillion-dollar audience of investors, advisors, and institutions with our diverse range of investment products. We are at the center of a company-wide focus on expanding our footprint in the digital space and we operate at the intersection of design, technology, and data. We are constantly driving digital innovation across the domains of web, mobile apps, conversational AI, data models and analytics; while simultaneously driving their implementation, scale, and local adaptations globally.

We are building out a digital product management function, and we’re looking for a Product Manager to oversee some of our key initiatives and activate on this opportunity.

As a Product Manager, you will be responsible for understanding the business priorities and our clients’ needs, bringing the two together to drive commercial success. This includes leading, or working with other product managers to drive, the strategy, roadmap, development and activation of our digital properties – owning their overall success.

To deliver the product, you will work with a cross-functional team with some regional dispersion. Additionally, the structure of the business means you will operate in a matrixed fashion with multiple partner teams. As you develop and execute the strategy and roadmap you will need to skillfully solve for this complexity of users and partners and take people on the journey with you. Additionally, you will partner closely with other internal digital distribution groups to ensure we are bringing the best of the full BlackRock platform to clients.

As you build your understanding of our clients, you will identify other unmet client needs and opportunities for new digital products. In these cases, you will scope the business case, conceptualize and pitch these ideas.

You’ll be customer-first advocate who is a confident communicator, super organized, resilient and respectfully anti-bureaucratic.

Primary responsibilities

• Be a Product Manager for one of our key digital products, including the vision and strategy, and be the first point of contact for the business

• Translate product & customer strategy into detailed requirements and prototypes, scope and prioritize activities based on business and customer impact

• Communicate product strategy so internal partners understand what we are focused on and why

• Use deep customer insight to evolve our digital properties to improve customer experience and develop new product propositions

• Help us implement good product management practice, including regular metric sharing

• Keep leadership up to date with the team’s progress and provide a realistic picture of what is achievable with the resources at hand

• Stay on top of the competitor landscape and make this a regular practice

• Coach and mentor the team to run at the problem in the right way, using the right discovery techniques and tools, and ensure our product team is delivering the right things, at speed

• Work with marketing, PR, and other business partners on promotional plans to ensure that strategies are coordinated

• Ensure that cross-functional processes are smooth and inbound requests, maintenance and critical issues are swiftly resolved

• Represent the firm and the product by visiting clients to solicit feedback, and be flexible to travel for client insights

Essential skills/experience

• 2+ years’ experience owning the development of awesome digital products, experiences or propositions, leading all aspects of a successful initiative throughout its lifecycle

• Excellent written and verbal communication skills with ability to build excitement and consensus among the core team, our partner groups and executive management

• Ability to take complex customer and business problems, break them down in a clear, structured way and build novel, creative solutions that solve business and client needs

• Experience with using agile to build a transparent, inclusive and focused environment for teams of designers, engineers, and SMEs to deliver their best work

• Proven track record driving an initiative to completion, making informed trade-offs as new information emerges and sweating the last 5% of the details that make a product our users love and our team is proud of

• Supremely organized and able to prioritize your time to have the greatest impact on the team and on our initiatives

• Skilled at working effectively with cross functional teams in a matrix organization

• Flexible, collaborative, empathetic leader who doesn’t mind getting hands on when required to help the team

• Curiosity for our business, clients and mission

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer.  We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.