UX Creative Director at Klaviyo

| Greater Boston Area | Remote
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The UX Creative Director is responsible for driving beautiful human-centric design across our public-facing digital platforms. This individual will be a design leader on a rapidly-growing team, focusing on site design, user experience, and global integrated marketing campaigns. This is an exciting year for Klaviyo - we are going BIG in design - think global campaigns, a full brand refresh and site redesigns. You will help to define our digital presence and UX process . 

We are searching for a true UX wonk and talented designer in one - someone who is as savvy at developing digital-first campaign concepts, as they are at wireframes and design execution. This role is an opportunity to direct and execute the vision of our largest brand platform - our website.  You will develop site experiences that resonate with aspirations of current and new customers in key customer segments. Our audience is responsive and excited by the new, interesting, and cool. We have a strong foundation but this is a chance for you to truly own and make an impact in a public and measurable way. We are looking to build something innovative - pushing boundaries, trying things, and leading those changes are all in the scope of this role. We look to you to push us to elevate the brand through visually stunning creative and storytelling, ever mindful of the customer experience.

In addition to our external design and UX execution, you’ll be part of a creative leadership team expected to drive a culture that infuses design into every facet of Klaviyo. You’ll make our websites recognized stewards of design and experience, both internally and externally - developing and encouraging the team and ensuring that everyone at Klaviyo understands the value and impact of a considered UX process, buttery UI, and beautiful design. 

About You

You are a detail-oriented, user-focused, digital design leader who is able to deliver projects on-time, on-budget and on-trend. You have experience developing processes, user testing and working closely with developers.

  • Lead and develop a fast-growing team of UX / digital designers.
  • Foster a close creative partnership with the Brand/Marketing Creative Director and Director of Copy.
  • Build strong cross functional relationships with the Director of Web and other cross functional teams. 
  • Deliver stunning and emotionally impactful creative that aligns with our brand positioning.
  • Design germaine experiences for unique audiences
  • Lead internal teams to develop impactful creative experiences and executions that deliver on the brand vision and promise. 
  • Partner closely with Product and Product Design to ensure a consistent brand experience across all Klaviyo products and platforms.

EXPERIENCE

  • 10+ yrs experience, with experience at the Creative/UX Director level or higher, in a creative agency or in-house creative/UX team.
  • 10+ yrs experience designing digital experiences for websites, digital products, or app with either an inhouse or agency team. 
  • At least 5 years experience creative for a consumer brand (B2B and consumer design experience a major plus). Ad agency experience is a plus.
  • You’ve lead large-brands site redesigns
  • You’ve lived through brand redesign before - you know how to ensure a new brand identity rolls out smoothly across an entire organization
  • Strong background in graphic design; you began your career as a designer and are still as passionate about beautiful, strong, clean design as you were when you left design school.
  • You’re obsessed with fonts and color palettes.
  • You’ve worked closely with Product teams and designers to ensure brand consistency across all brand platforms.
  • Constant and curious learner; passionate to evolve and to lead best-in- class communications practices.

Get to know Klaviyo

Klaviyo is a world-leading marketing automation platform dedicated to accelerating revenue and customer connection for online businesses. Klaviyo makes it easy to store, access, analyze and use transactional and behavioral data to power highly-targeted customer and prospect communications. The company's hybrid customer-data and marketing-platform model allows companies to grow by fostering direct relationships with customers, without giving up their valuable data to popular big-tech ad platforms. Over 265,000 innovative companies like Unilever, Custom Ink, Living Proof and Huckberry sell more with Klaviyo. Learn more at www.klaviyo.com.

Klaviyo does not tolerate and prohibits discrimination, harassment or retaliation of or against job applicants, contractors, interns, volunteers or employees by another employee, supervisor, vendor, customer or any third party.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • Twitter BootstrapLibraries
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • CassandraDatabases
    • MySQLDatabases
    • RedisDatabases

Location

We're in the heart of the Financial district with easy access to public transportation and a short walk from South Station.
“Life’s Too Short To Work With Brilliant Jerks”: Klaviyo Employees Are Brilliant *And* Supportive
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An Insider's view of Klaviyo

What's something quirky about your company?

The simplest way I would describe the Klaviyo office is "energy". From the minute you start your day there's an excitement that everyone is working toward the common goal of helping businesses grow. It's a pretty amazing thing to be a part of and you can really feel it.

Jon

Director of Community Management

How do you collaborate with other teams in the company?

One of the great things about working at Klaviyo is that I get to work with amazing people from across the organization. While working in Finance isn’t intuitively a role that involves a lot of collaboration - Klaviyo’s finance team has regular interactions and team syncs with Sales Ops, Customer Support and the People Team!

Tai

Staff Accountant

What are Klaviyo Perks + Benefits

Klaviyo Benefits Overview

Klaviyo pours into team members by providing a diverse and inclusive environment. We also take pride in our quality health benefits and programs. In our efforts to achieve overall happiness for Klaviyos, we offer competitive salaries and 401K planning through Principal. Protect yourself against hardships with life and disability insurance, continue learning and developing with tuition reimbursement, and achieve peace with Headspace. Additional perks include unlimited vacation time, employee referral bonuses, commuter expenses, fitness reimbursements, free books, and a thriving company atmosphere.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
We have a diversity and Inclusion committee that sponsors monthly company-wide activities to educate and enrich our employees.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Klaviyo employees can contribute up to $2700 annually to their FSA.
Disability Insurance
Disability insurance that covers 60% of annual salary.
Dental Benefits
Our dental plan covers : 100% for preventative care., 80% for basic restorative, 50% for major restorative.
Vision Benefits
Our vision benefits plan covers 100% for annual eye exams with $150 for glasses and contact lenses.
Health Insurance Benefits
Life Insurance
Life insurance is equal to 1 times an employee's annual salary up to 300k.
Wellness Programs
Onsite Gym
Team workouts
Live virtual Yoga
Mental Health Benefits
For example, free access to Headspace meditation app
Retirement & Stock Options Benefits
401(K)
Klaviyo's 401k plan offers stocks, bonds and international index funds to choose from.
401(K) Matching
Company Equity
Klaviyo offers equity packages to full time employees.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave.
Flexible Work Schedule
Klaviyo provides employees with a flexible work schedule that includes Core hours, Flexible start and end times.
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Klaviyo offers unlimited time off.
Paid Holidays
Paid Sick Days
Klaviyo offers unlimited time off.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Klaviyo offers Tax preferred transit and parking plans for employees.
Company Outings
Klaviyo Hosts bi-annual company parties and milestone celebrations when targets are reached ! ( usually once a year)
Game Room
Klaviyo offers ping-pong tables, and a number of different gaming consoles for employee use.
Stocked Kitchen
Klaviyo offers a WELL STOCKED FREE kitchen with snacks and drinks for all employees.
Some Meals Provided
Klaviyo often surprises employees with free breakfast or meals and Free lunch on Wednesdays for all!
Happy Hours
Happy hours are hosted Once per week on Fridays!
Parking
There is a parking garage in the building.
Recreational Clubs
Fitness Subsidies
Klaviyo offers 3 months of subsidised gym membership.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $3000 for continuing education.
Diversity Program
Lunch and learns
Klaviyo hosts weekly Lunch and Learns.
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
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