User Experience (UX) Lead

| Greater Boston Area
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Abacus Insights is a mission-driven, start-up technology company that is focused on improving health outcomes, lowering the cost of healthcare, and delivering a more seamless healthcare experience.  At our core, we are passionate about advancing healthcare and improving people’s lives through technology.   

With our deep expertise in cloud-enabled technologies and knowledge of the healthcare industry, we have built an innovative data integration and management platform that allows healthcare payers access to data that has been historically siloed and inaccessible. Through our platform, these health insurance payers can ingest and manage all the data they need to transform their business by supporting their analytical, operational, and financial needs.     

Through this mission and passion to aid people and population health, we have built a highly successful SaaS business that is heavily funded (since our founding in 2017 we have over 18 million) by leading VC firms who have deep expertise in the healthcare and technology industries. At Abacus, we are solving problems of massive scale and complexity in an industry that is not only ripe for disruption but requires innovation. We see massive growth in our future and would love for you to be a part of it! 

At Abacus we believe in the profound value of great product User Experience. It often makes the difference between customers that are truly satisfied and those that are not. We are looking for an experienced and passionate UX Lead to define, grow, and lead the big picture Abacus Insights UX vision.

What to Expect:

  • Develop deep contextual understanding of our customers, our users, and their needs.
  • Work with the Product team to refine user personas and understand usability requirements.
  • Work closely with the Product team to develop sitemaps, workflows, and wireframes for the Abacus Platform.
  • Amplify the voice of UX at Abacus Insights and raise the design IQ across the company.
  • Design intuitive user experiences for data-oriented, technical products and users.
  • Work closely with engineering to ensure components and UIs are developed to spec.
  • Work with System Architects to establish the Architectural/Technological Runway in support of upcoming user and business needs.
  • Establish common modeling, design, and coding practices across the organization.
  • Share and re-use ideas, components and proven design and implementation patterns where applicable.
  • Support knowledge sharing between Teams.
  • Identify opportunities, plan, coordinate, and carry-out usability testing on prototypes and implemented designs
  • Reinforce a culture of collaboration in all directions with all stakeholder groups (Customer Success, Sales, Technical Support, etc), and with Executive Leadership
  • Work with and solicit feedback from internal and external product stakeholders. Understand, advocate, and generate user insights; acts as the voice of the user in all interactions
  • Interact with users through field research to understand their needs and pain points and then develop personas which convey those needs and product requirements to all stakeholders (some travel required)
  • Work with end-users, customers, stakeholders, Product Managers, and Product Owners to maintain a high-level understanding of the current and upcoming User Experience requirements for the solution; translate business needs into Product UX strategy

What you’ll bring to the Abacus Team:

  • 7+ years’ experience in a technology company, preferably SaaS or enterprise B2B
  • Skillful knowledge of UX activities and process and know how to integrate them into an Agile environment
  • Skillful knowledge of UX project planning and execution
  • Ability to communicate the UX process and requirements to both technical and non-technical colleagues as well as senior executives
  • Knowledge of how front-end (ex: CSS, JavaScript, HTML5) and back-end (ex: server and cloud) technologies constrain and enable UI solutions
  • UX Software Proficiency: Adobe CC, Sketch, InVision, Balsamiq or equivalents
  • Experience designing UIs with Design Systems and component libraries: Material Design, React Components,
  • Knowledge of ROI methods for UX and business context of UX impact
  • Ability to proactively recognize and resolve conflict through collaboration and consensus
  • Ability to easily build new relationships and proactively establish a variety of contacts across the organization
  • Strong verbal and written communication skills for both individuals and small groups; ability to clearly communicate and motivate teams toward a common goal
  • Ability to meet tight deadlines and prioritize workloads
  • Attention to detail and a high degree of comfort with complex technical environments
  • Excellent listening/speaking skills and respect for other’s opinions and ideas; invite decent
  • Ability to coach and mentor team members
  • Strong technical skills that enable you to engage productively with technical teams

We’re already intrigued but would love experience with:

  • Visual design and or graphic design skills
  • Background/Experience in copywriting
  • CSS, Javascript, HTML5, React
  • AWS, Azure, GCP, or other major public cloud providers
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • DockerFrameworks
    • GraphQLFrameworks
    • KafkaFrameworks
    • KubernetesFrameworks
    • SparkFrameworks
    • TerraformFrameworks
    • AWS RedshiftDatabases
    • SnowflakeDatabases
    • DatabricksDatabases
    • AWS (Amazon Web Services)Services
    • GitHubServices
    • GitLabServices
    • Microsoft AzureServices
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • InVisionDesign
    • ConfluenceManagement
    • JIRAManagement
    • DocuSignCRM
    • ZohoCRM

Location

We're in the heart of Boston's Financial District, a short walk to all MBTA bus/train lines, including North & South stations. Shop in the historic Faneuil Hall or visit tasty lunch spots in the North End. We embrace a hybrid working culture; our employees can enjoy the city's hustle or stay home.

An Insider's view of Abacus Insights

What are some social events your company does?

We've had fun social events like the battle of the bands and ax throwing. Since our workforce went primarily remote in 2020, we've had to get creative, finding success with virtual cooking classes, murder mysteries, daily morning coffee chats, and Thursday evening happy hours. We recently got together for peddle boat excursion in the Boston harbor.

Ali

People Operations Partner

How do you collaborate with other teams in the company?

My job requires that I partner with many people across the company, from Engineering and Product Management to Legal and UX. I’m consistently impressed by everyone’s generosity with their time, customer focus, and willingness to partner with me.

Karyn

Sr. Technical Writer

How has your career grown since starting at the company?

Since joining Abacus, I've been trusted and given the necessary tools to do my job and help grow this amazing company. I've been exposed to so many different sectors of the business and my experience learning and growing from my colleagues has been unmatched. It’s nice to be a part of something that I know is going to help people in the long run.

Anne

Lead UX Designer

How do you make yourself accessible to the rest of the team?

We are a small but growing company, we have beads working remotely across the country. Remaining connected to the team is critical and I use as many of the existing tools as possible - email, Slack, Zoom, Confluence - the list goes on. It is more likely that I will access my team!

Minal

CEO, Founder

What's the biggest problem your team is solving?

Our Foundational Marts offering helps pull data from multiple sources into a data warehouse and makes it actionable and accessible to our clients. With data coming from many places, we must keep that data secure, accurate, and up to date. Snowflake, Databricks, and Serverless make it possible to bring this data altogether in a meaningful way.

Pat

Principal Software Engineer & Team Lead

What are Abacus Insights Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Abacus partners with The Wonderfund, a non-profit focused on providing comfort and dignity to children in traumatic situations and enrich childhoods that have been impacted by abuse and neglect.
Team based strategic planning
Employee-led culture committees
Hybrid work model
In-person all-hands meetings
Employee awards
Flexible work schedule
Remote work program
Diversity
Mean gender pay gap below 10%
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available
Paid industry certifications
Personal development training

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