ezCater is the world’s largest online marketplace for catering – a $60+ billion market in the U.S. We make it superbly easy for businesspeople to find and order great food for meetings and events, and we help our catering partners grow their business. We’re backed by $320 million in venture funding and in early 2019 were valued at $1.25 billion. Our mission is to power the world’s catering, and we’ll make it happen – even more surely if you come help us.

The Instructional Designer, as part of a training team and in conjunction with a team of seasoned Instructional Designers, develops, develops, designs and assesses training programs for new hires and existing employees. You will implement all aspects of the instructional design process- define, design, develop, implement and evaluate curricula which includes blended instructional design, online learning, classroom and instructional led training programs, self-study programs, and e-learning.

What you’ll do

• Design and Document new and existing Instructional Material, create engaging learning activities and compelling course content
• Identify appropriate learning approaches for the purpose of maximizing training effectiveness, targeting quality measures and KPIs, making training more efficient
• Devise modes of assessment to measure the effectiveness of the course
• Build effective relationships with other internal departments and SMEs to collaborate with stakeholders
• Analyze and apply trends and best practices in learning technologies and instructional design

Professional Responsibilities

• Represent ezCater and its culture when attending to training at alternate sites.
• Willingness to keep abreast of learning theories and instructional design models and training development software.

Competencies

• Communication - Strong verbal and written communication and presentation skills. Required.
• Cultural Awareness - recognize and respect different beliefs, values and customs while supporting and portraying company values.
• Relationship Management - maintain a continuous level of engagement and responsiveness, providing support and feedback.
• Attitude - A positive, proactive customer service approach throughout all internal and external communication

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. We're always changing at ezCater and so can your responsibilities but we'll be completely transparent with those changes and why they're happening.

You Have:

• Between 1-3 years of applicable experience 
• Experience in implementing and creating instructional design and adult learning using instructional technology, learning theories and instructional design models.
• Strong facilitation, training, communication and influencing skills
• Excellent customer service and interpersonal skills.
• Strong organizational and problem-solving abilities
• High comfort level in dealing with vendors and employees at all levels in the organization.
• Demonstrated expertise in the use of technology and the ability to quickly learn new software
• Knowledge in utilizing various distance learning tools, such as go-to-webinar, WebEx, Adobe Connect, Zoom, or similar tools.
• Knowledge of Learning Management Systems and Articulate products
• Ability & interest to travel up to 15% of the time to alternate sites 

What you’ll get from us:

Importantly, you’ll get a tremendous amount of authority and autonomy. You’ll own your outcomes and see measurable results for your efforts. With ezCater’s radical transparency and trust, you’ll have open access to the data that drives our decisions. You'll have a coaching environment to learn and develop, and ezUniversity sessions will provide plenty of opportunities to expand your mind.

At the same time, you’ll get sane working hours and a huge amount of flexibility around work/life balance. Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.

Oh, and here’s what else you’ll get: Market salary, stock options you’ll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K, health/dental/FSA, long-term disability insurance, subsidized T-passes, a great office in the heart of Boston, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies), and knowing that you helped get this rocket ship to the moon.

ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones.