Toast
We power successful restaurants.
Boston, MA

Service Designer

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We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help shape the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

As a Service Designer, you’ll be passionate about understanding all things about our users and our internal teams that support them. You crave all the data - quant and qual - to identify our biggest opportunities across the customer journey resulting in visibly impactful improvements aimed at the intersection of digital and service experiences. You've previously brought cross-functional stakeholders through a design process that's resulted in opportunities that delivered business results. You’re right for this role if you can translate insights into artifacts that communicate and align; if you’re a highly skilled storyteller and facilitator that influences others to take action; if you’re humble and eternally curious.

As a Service Designer, you will:

  • Lead complex, cross-functional initiatives to create optimal customer experiences throughout the customer journey – driving down the cost of delivery along the way

  • Be a strategic partner in the customer experience core team – together identifying people, processes, and technologies needed to streamline experiences – meeting customers where they are, not where we want them to be

  • Lead generative and evaluative research for company-wide initiatives across multiple departments to achieve unified solutions across the customer’s journey

  • Translate quantitative and qualitative insights into artifacts that align including journey mapping, service blueprinting, lean prototypes, etc.

  • Champion and drive high-quality experiences across Toast’s ecosystem

Do you have the right ingredients?

  • 10+ years’ experience in user-centered design with 3+ years’ experience delivering high quality service experiences

  • BA/BS degree preferably with an emphasis in HCI, Human Factors, Psychology, etc.

  • Real passion for creative problem solving that drives business results

  • Exceptional interpersonal, presentation, and communication skills

  • Expert knowledge of user research best practices and tools

  • Innovative thinking, empathy, and a desire to continuously learn and evolve

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What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
We have 14 employee resource groups, known as Toast Communities, dedicated to empowering employees.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

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