Advance your career at Liberty Mutual Insurance- A Fortune 100 Company.
This position can be a 100% remote
We're looking for a Senior User Researcher to join the Enterprise Experience team. The Enterprise Experience team is responsible for building exceptional digital experiences across our 50,000+ global employee base in partnership with Technology, HR, Talent, Operations, Finance, and Legal organizations. You will provide research to help define the design strategy for all developer tools in the Enterprise Technology Organization including the developer marketplace, software delivery, and cloud provider platforms.
About the Role
As a Senior Researcher, you will be responsible for scoping and executing custom research regarding data at Liberty Mutual Insurance. You will partner with UX Product Designers, UX Content Strategists, business teams, and Information Technology to understand business objectives, technology capabilities, and ensue design solutions meet user needs.
This can be a fully remote position and we are open to applicants from anywhere in the US. Most of the team is located on the East Coast so a willingness to work ET business hours is preferred.
Responsibilities

• Under general direction, plans and conducts user research activities (for example, usability testing, online surveys, and customer interviews) and translates findings into actionable customer insights that inform product development and optimization. Contributes to the product development process, including identifying customer needs, ideation, testing and continuously gathering customer feedback throughout the entire product development process
• Executes user research for assigned projects
• Recommends the right research method to employ for the hypothesis or business problem at hand in order to deliver relevant and actionable learnings (for example, usability testing, online surveys, interviews, contextual inquiry, focus groups).
• Contributes to the objective-setting and discovery process, including user persona development, journey-mapping and interpreting user goals.
• Contributes to testing of concepts as well as in-production experiences. Moderates usability studies and maintains best practices and techniques to ensure quality and confidence in findings. Helps teams incorporate customer feedback loops throughout the product lifecycle.
• Contributes to expert reviews and heuristic evaluations to identify opportunities within the user interface to improve usability and/or accessibility according to industry standards and best practices.
• Communicates clear, concise and objective research findings that focus on actionable insights without prescribing solutions.
• Works collaboratively, seeking constructive feedback and integrating feedback to improve research expertise.

Qualifications

• Bachelor's degree in Human Factors, Human-Computer Interaction, Information Design, or a related field. Master's degree preferred.
• Minimum 4 years of experience
• Expertise in a variety of qualitative research methods, including running usability studies and lean usability tests, conducting customer research interviews, and writing expert (heuristic) reviews.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
• Familiarity with quantitative research tools, such as Validately and UserZoom.
• Familiarity with methodologies such as Design Thinking and Lean UX.
• Advanced written and oral communication skills. Ability to present projects and status reports to UX team leadership.
• Strong organization and analytic thinking skills, with ability to synthesize research findings into common themes.
• Proven track record of collaborating effectively with cross-functional teams.

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.
Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work® US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates-as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.