The Research team partners with brand marketing, product, and sales teams across the company to deliver impactful research insights. Research projects range from exploratory to evaluative, from surveys to usability testing - from helping to better understand business needs and pain points, to optimizing businesses’ experience with TripAdvisor.

 For this position, we are looking for a mixed-methods researcher with 5+ years of qualitative and quantitative research experience in a professional setting. Responsibilities include: conducting qualitative studies (both moderated and unmoderated), designing and fielding surveys, designing click-tests/other fast forms of user feedback, and partnering with external research vendors.

The right candidate will be: experienced in qualitative methods such as in-depth interviewing and usability testing, experienced with designing surveys and basic survey analysis, passionate about research and travel, comfortable in a fast moving organization, and excited to collaborate with various research partners.

 Specific responsibilities include:

• Develop deep insights into hoteliers needs, pain-points, and user experience

• Identify and optimize key opportunities to develop user insights and influence behavior to drive towards TripAdvisor’s goals

• Define Hotels B2B research strategy and manage projects across a variety of methods based on input from B2B team stakeholders and business goals

• Design from scratch and conduct qualitative studies (usability studies, click-tests etc.), analyze data, and share findings

• Create and field surveys, analyze responses, and report findings

• Maintain ongoing research initiatives including projects with external research vendors

• Communicate research findings internally in clear and compelling ways

• Work cross-functionally with design, the B2C research team, Hotel B2B marketing, and Hotel B2B leadership

Hiring requirements:

• Minimum BA/BS degree in psychology, communication, statistics or other related field

• Advanced degree in HCI or other behavioral or social sciences a plus

• 5+ years of professional research experience

• Extensive experience with qualitative research methods

• Understanding of quantitative research methods (e.g. surveying) and basic statistics

• Detail oriented and able to manage multiple projects simultaneously

• Ability to present clear results in both excel and powerpoint outputs

• Ability to ask, and answer, meaningful and impactful questions

• Clear communicator

• Preference for someone with B2B research experience

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