Senior User Researcher at SmartBear

| Somerville
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SmartBear is seeking a Senior User Researcher to join our growing design team working on SwaggerHub. SwaggerHub is an integrated API development platform aimed at teams using Swagger/OpenAPI to design, build, document, and deploy APIs. SwaggerHub enables collaboration and coordination through the entire API lifecycle with integrations to industry standard tools like AWS, GitHub, Apigee, as well as other SmartBear products. 

Research at SmartBear will play a vital role in the product development process, from generative research to deepen our understanding of our users to tactical evaluations of design solutions. A successful researcher here leverages strong internal relationships to drive conversation and collaboration, educates our partners in research best practices, and empowers the organization to make better decisions through knowledge sharing. The ideal researcher for this role has experience with enterprise solutions, the software development lifecycle, and user experience best practices.  

Responsibilities  

  • Lead critical research initiatives and conduct studies that deepen our understanding of user workflow
  • Collaborate with product managers, designers, and engineers to shape both the long-term strategy and the short-term tactics for SwaggerHub by providing the context for user needs and insights
  • Enhance SmartBear’s user research competency by building out research best practices and infrastructure
  • Support other UX designers’ research initiatives by building research programs, tools, and processes that empower them to conduct tactical research
  • Share research insights with key stakeholders to evolve our understanding of user workflow and jobs to be done. 

Requirements 

  • Demonstrated ability to conduct user research using of a variety of research methods, which may include interviews, surveys, contextual inquiry, concept testing, usability evaluation, and diary studies
  • 7+ years of relevant experience conducting research on digital products; enterprise experience is a plus
  • Proven track record influencing product direction and strategy with actionable insights
  • Expertise with both qualitative and quantitative testing tools
  • Ability to work in a collaborative environment; to be critiqued and to critique
  • Superior listening, communication, and critical thinking skills
  • BA/BS degree in Design, Human-Computer Interaction, Cognitive Psychology, Computer Science, Business, or related field or equivalent education and experience

Nice to have

  • Familiarity with best practices for the software development lifecycle and API design 
  • Familiarity with UX design best practices

SmartBear is a Destination Employer 

  • Award Winning Technology - SmartBear is a market leader and has won numerous, prestigious industry awards for its software solutions including “Top Innovator and Leader in Software Development”. SmartBear was named a leader in the 2018 and 2019 Magic Quadrants for Software Test Automation, with the highest position for Ability to Execute by Gartner. 
  • We are a vibrant, fast-moving company. We care about our employees and provide extensive professional guidance through mentoring, coaching and training to help them establish and grow their careers. 
  • Open and Collaborative – We have an inclusive, creative, passionate and fun environment. 
  • Employee Benefits including competitive industry salaries, Private Medical Care, Multisport, snacks, integration events. 

About SmartBear
At SmartBear, we focus on your one priority that never changes: quality. We know delivering quality software over and over is complicated. So our tools are built to streamline your process while seamlessly working with the products you use – and will use. Whether it’s TestComplete, Swagger, Cucumber, ReadyAPI, Zephyr, or one of our other tools, we span from test automation, API lifecycle, collaboration, performance testing, test management, and more. Whichever you need, they’re easy to try, easy to buy, and easy to integrate. We’re used by 15 million developers, testers, and operations engineers at 24,000+ organizations – including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft. Wherever you’re going, we’ll help you get there. Learn more at smartbear.com, or follow us on LinkedIn, Twitter, or Facebook.

This is an exciting time for us
We’re growing globally, move fast, and need innovative people who want to keep up. Our new office in Wroclaw gives you the rare opportunity to work for an established company that remains flexible and open to new ideas.
If you think this sounds like a good opportunity, let us know more about you.
 
SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status.
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Technology we use

  • Sales & Marketing
    • SalesforceCRM

Location

Our office overlooks the Mystic River and is surrounded by bars, restaurants, shopping, and is steps from the Assembly Orange line stop.

An Insider's view of SmartBear

What’s the vibe like in the office?

Everyone is very confident and engaged -both in our work and with each other. We're open minded and good listeners. Overall, we are high energy and the atmosphere is super positive. It feels like we're one big team, and you're comfortable speaking your mind because you know your teammates will be receptive and invested in moving things forward.

Xhuljana

Talent Acquisition Specialist

What are SmartBear Perks + Benefits

SmartBear Benefits Overview

SmartBear is proud to offer a comprehensive benefits package designed to serve the needs of our employees. Just a few of which include:

-Great office perks including: $75 Sneaker reimbursement, free catered lunches on Friday's, and cold brew on tap
-Health benefits that offer varying levels of coverage and accessibility through Blue Cross Blue Shield
-Company-Paid benefits that protect you and your family from financial hardship
-Voluntary benefits to provide you with added security (We even offer Pet Insurance!)

Culture
Volunteer in local community
We've cleaned up the Mystic River, helped out at Rosie's Kitchen, and visted the YMCA
Friends outside of work
Eat lunch together
Intracompany committees
Our Culture Committee has put on parties for SmartBear families, hosted a chili cook off, ran charity drives, and much much more!
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Company sponsored family events
We have a Family Halloween Party every year!
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
We provide free breakfast on the last day of every month. Employees get free lunch on Friday.
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Promote from within
Customized development tracks
Paid industry certifications
Budget for industry certifications is determined by departmental budget.
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