Senior User Researcher

| Greater Boston Area

We’re not your traditional tech company and we don’t aim to be. Going against the grain is in our DNA. Building a revolutionary product begins with revolutionary thinking. That’s why we value diversity of background and lived experience. Together, we empower restaurants of all sizes to build great teams, increase revenue, improve operations, and delight their guests. We pair our deep understanding of the restaurant industry with powerful cloud based software and restaurant-grade hardware to deliver an intuitive all-in-one platform. Join us on our mission to empower the restaurant community to delight guests, do what they love, and thrive. 

Bready* to make a change?

As a Senior User Researcher at Toast, you will empower teams to make products that our users will love. You’ll work closely with product designers and product managers to identify what we most need to know about users, and you’ll design and conduct research that will get that crucial information to the team. You will share key insights with your team and with the broader Product and R&D teams, to permeate the whole company with knowledge of--and empathy for--our users. You’ll be valued by your fellow user researchers and other UXers, and by your teammates in Product and across Toast, for your expertise, your good humor, your willingness to help, your ability to collaborate and bring out the best in others, and your continued desire to learn and grow, bringing us along with you in that growth.

About this roll*: 

  • Provide UX Research across product lines at Toast
    • Plan and conduct high-value UX research across the spectrum, from generative to evaluative research, employing quant and qual expertise as needed
    • Deliver compelling, user-centered, evidence-based findings that inform and inspire your team(s)
    • Balance research rigor with agility/scrappiness to deliver timely, useful results
  • Partner with product design and product management to drive customer delight and product success
    • Educate partners and senior stakeholders about different kinds of research and what they can expect to learn from each kind
    • Continue to expand the company’s research repertoire and expertise by promoting new types of research and research at earlier stages
    • Facilitate workshops, design sprints, and other activities to create shared understanding
  • Exemplify great research practice for junior researchers, product designers, and product managers; mentor others as needed
  • Collaborate with the UX Research team to improve processes and promote excellent research across the organization

Do you have the right ingredients*

  • 5+ years of experience in UX research with specific examples of impact
  • Well rounded research toolkit -- experience with generative research, facilitation, concept testing, unmoderated methods (testing, card sorting, surveys), evaluation, and benchmarking
  • Experience driving research for a product area - including identifying and prioritizing research needs
  • Excellent collaboration with cross-functional teams
  • Compelling presentation and storytelling skills
  • Bachelor’s degree in a related field; Master’s degree preferred
Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.
Toast values candidates with varied backgrounds — and these 3 employees prove it
Watch

An Insider's view of Toast

What’s the vibe like in the office?

Our office has both a relaxed but productive vibe. You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play. When I'm not heads down coding, you'll find me playing guitar or hanging out in the Toast Pub.

Gabe Gonzalez

Associate Technical Sourcer, Previously: Software Engineer

How has your career grown since starting at the company?

I began as an Implementation Engineer, moved into instructional design, and now I am in my dream role as a Product Manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
More Jobs at Toast143 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR
Internships
Marketing
Operations
Product
Project Mgmt
Sales
Developer
new
Boston
Sales
new
Boston
Data + Analytics
new
Boston
Data + Analytics
new
Boston
Design + UX
new
Boston
Operations
new
Boston
Data + Analytics
new
Boston
Marketing
new
Boston
Finance
new
Boston
Project Mgmt
new
Boston
Data + Analytics
new
Boston
Operations
new
Boston
Design + UX
new
Boston
Design + UX
new
Boston
Data + Analytics
new
Boston
Operations
new
Boston
Data + Analytics
new
Boston
Operations
new
Boston
Operations
new
Boston
Sales
new
Boston
Design + UX
new
Boston
Marketing
new
Boston
Project Mgmt
new
Boston
Operations
new
Boston
Developer
new
Boston
Developer
new
Boston
Finance
new
Boston
Developer
new
Boston
Sales
new
Boston
Sales
new
Boston
Design + UX
new
Boston
Finance
new
Boston
Operations
new
Boston
Finance
new
Boston
Sales
new
Boston
Project Mgmt
new
Boston
Product
new
Boston
Design + UX
new
Boston
Operations
new
Boston
Finance
new
Boston
Internships
new
Boston
Sales
new
Boston
Finance
new
Boston
Design + UX
new
Boston
Data + Analytics
new
Boston
Design + UX
new
Boston
Product
new
Boston
Marketing
new
Boston
Developer
new
Boston
Design + UX
new
Boston
Data + Analytics
new
Boston
Product
new
Boston
Developer
new
Boston
Developer
new
Boston
Data + Analytics
new
Boston
HR
new
Boston
Internships
new
Boston
Operations
new
Boston
HR
new
Boston
Developer
new
Boston
Developer
new
Boston
Finance
new
Boston
Developer
new
Boston
Finance
new
Boston
Project Mgmt
new
Boston
HR
new
Boston
Developer
new
Boston
Project Mgmt
new
Boston
Sales
new
Boston
Project Mgmt
new
Boston
Finance
new
Boston