Senior User Experience Researcher

At Skillsoft, we are all about making work matter. We believe every team member has the potential to be AMAZING. We are bold, sharp, driven and most of all, real. Join us in our quest to democratize learning and help individuals unleash their edge.

Will you be next to join our team?

Opportunity Highlights:

• As a Senior User Experience Researcher, you'll have the opportunity to contribute to our research activities in developing innovative, user-friendly learning products.
• Become a user-centric voice the UX Team's insights-driven culture, where researchers play a key role in leading and inspiring teams to create future iterations of or next-generation product Percipio.
• Work with engineers, product managers, designers and other researchers (both qualitative and quantitative) to prioritize research opportunities in a fast-paced, rapidly changing environment.
• Work with product teams to identify metrics for user experience, and track impact of product changes on these metrics.
• Understand and incorporate technical and business requirements into research.
• Collect and analyze user behavior by leading usability testing and customer discovery studies (both in-person and remote), surveys, field studies, experiments, etc.
• Synthesize findings, recommendations, and create detailed reports based on user research.
• Help drive change by evangelizing research findings to diverse audiences through written reports and oral presentations. This may include creating highlight videos/screenshots.
• Use research findings to help Skillsoft better decisions about what to work on, how to prioritize features, and how to become a listening organization.
• Help establish the UX research practice within Skillsoft by mentoring and educating designers, product colleagues, and others.

Skills & Qualifications:

• BA/BS degree in Human-Computer Interaction, Human Factors, Cognitive Psychology, or other field emphasizing human behavior
• 5+ years or work experience as a member of a user-experience research team in a technology-centered company.
• Detail oriented, with experience planning, executing, and analyzing qualitative research project
• Excellent communication, interpersonal, collaboration and negotiation skills; can communicate complex research concisely and effectively to product stakeholders
• Can work independently and prioritize time between multiple projects, and be flexible by adapting to changing schedules and different projects
• Strong understanding of strengths and shortcomings of different research methods, including when and how to apply them during each product phase
• Technical aptitude, familiarity with basic graphic and video editing tools preferred

Attributes:

• Proactive with a strong sense of urgency and competitive drive.
• Independent, entrepreneurial mindset with ability to make independent decisions.
• Influential, and enthusiastic communicator.
• Adaptable, embraces change.
• Collaborative team player, working across various teams within the organization.
• Customer service minded.
• Strong attention to detail, organized and goal oriented.

SUCCESS QUALITIES:

Adaptable and Agile. We reward risk taking.

Confident & Audacious Achiever. We commit to be the brand.

Entrepreneurial Spirit with Learner's Mindset. We stay curious.

Committed to our Collective Purpose. We unleash our edge together.

Authentic & Customer Centric. We get real.

MORE ABOUT SKILLSOFT:

Skillsoft delivers online learning, training, and talent solutions to help organizations unleash their edge. Leveraging immersive, engaging content, Skillsoft enables organizations to unlock the potential in their best assets – their people – and build teams with the skills they need for success. Empowering 36 million learners and counting, Skillsoft democratizes learning through an intelligent learning experience and a customized, learner-centric approach to skills development with resources for Leadership Development, Business Skills, Technology & Development, Digital Transformation, and Compliance.

Skillsoft and SumTotal are partners to thousands of leading global organizations, including many Fortune 500 companies. The company features three award-winning systems that support learning, performance and success: Skillsoft learning content, the Percipio intelligent learning experience platform, and the SumTotal suite for Talent Development, which offers measurable impact across the entire employee lifecycle. Learn more at www.skillsoft.com.

Thank you for taking the time to learn more about us.
If this opportunity intrigues you, we would love for you to apply!

NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Skillsoft is an Equal Opportunity-Affirmative Action Employer: It is the policy of Skillsoft Corporation to provide equal employment opportunities to applicants and employees without regard to race, color, national origin, citizenship, religion, sex, sexual orientation, age, marital status, disability (mental or physical), protected veteran status, genetic information or any other class protected by law.