Senior Product Designer

| Greater Boston Area | Remote
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Klaviyo is a technology company that combines customer data and marketing software. We help businesses of every size — from entrepreneurs to iconic brands — deliver amazing experiences across email and other owned channels. We thrive on solving challenging problems and our mission is to empower creators to own their destiny.

We are looking for a Senior Product Designer to work fluidly and collaboratively with the rest of the organization through all aspects of the design process. The role demands great execution, an obsession with quality, and creative problem solving for users and business goals. You will join a team and be involved in every aspect of the product conceptualization and development process. Responsibilities range from brainstorming the next great product, prototyping the experience, pairing with engineering and product management during agile development, tweaking pixels right before launch, and working with customers to perform usability testing. You will be expected to utilize your full range of product design, interaction design, and visual design skills, and – individually – you will own the experience for at least one area/feature of the Klaviyo product.

You’ll additionally work with the design team to improve the overall user experience of the Klaviyo product as well as its individual interaction patterns and components. On top of that, you will work to grow the quality of the product as well as the design capabilities of the company and agile teams.

Klaviyo Design Elsewhere:
Design Blog 📗
Dribbble 🏀
Design Podcast 🎙️ 

How You’ll Make a Difference:

  • Take broad, conceptual ideas and turn them into something useful and valuable for our rapidly growing customer base.
  • Contribute to the company and product style guide.
  • Design user flows and experiences that are intuitive and simple to use.
  • Advocating for good user experience across our platform by representing our customers in product strategy and roadmap discussions.
  • Partner with product managers, engineers, researchers and content strategists to oversee the user experience of a product from conception until launch (and then some).
  • Help grow the product design/UX team by actively partaking in hiring and mentoring responsibilities. 
  • Give, solicit, and take feedback from other designers, engineers, and product managers to continually raise our bar for quality.
  • Understanding and co-ownership of success metrics for owned product areas.

What You’ll Need

  • 5+ years of professional design experience
  • A portfolio of projects supporting end-to-end product development cycle, from audience definition to product adoption
  • A deep understanding of the end-to-end iterative UX process, including wire-framing, prototyping, user research, and design systems; you can concept, prototype, design, and present solutions that solve user and business problems, delivering measurable outcomes
  • Proven self-motivated, detail-oriented craftsman, able to work efficiently and effectively with other designers, developers, product managers and marketers
  • The ability to think at a high level about product strategy and vision (not just 'how it should look' but 'what we should build' and ‘how we will know customers love it’)
  • Ability to mentor junior designers, and to give creative direction to bring out their best work
  • Ability to adapt to new information and an openness to change conclusions when necessary; if one approach doesn’t work, you’re ready to try something else
  • Experience with modern design tools (Sketch, Figma, Invision, Abstract, etc)
  • Design experience across a variety of platforms (desktop, tablet, iOS, Android, etc.)
  • Experience developing or contributing to an actively evolving design system

Klaviyo Benefits and Perks

At Klaviyo, we are committed to supporting the health and wellbeing of you and your family. We are proud to offer a competitive and equitable benefits program:

  • Competitive salary and company equity
  • Medical, dental, and vision insurance + wellness reimbursement + flexible spending account
  • Up to 16 weeks fully paid parental leave and return-to-work program post parental leave
  • Unlimited vacation time (you must take a minimum of two weeks off per year) + 13 paid holidays
  • 401(K) + matching
  • One time $500 work from home stipend for remote employees
  • Annual $3,000 stipend for training and learning related expenses + free book policy
  • Dedicated diversity and inclusion groups that sponsors monthly company-wide activities to educate and enrich our employees
  • Free access to Headspace

At Klaviyo we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying.

Get to Know Klaviyo

Klaviyo is a world-leading marketing automation platform dedicated to accelerating revenue and customer connection for online businesses. Klaviyo makes it easy to store, access, analyze and use transactional and behavioral data to power highly-targeted customer and prospect communications. The company's hybrid customer-data and marketing-platform model allows companies to grow by fostering direct relationships with customers, without giving up their valuable data to popular big-tech ad platforms. Over 265,000 innovative companies like Unilever, Custom Ink, Living Proof and Huckberry sell more with Klaviyo. Learn more at www.klaviyo.com.

Klaviyo is committed to diversity and to a policy of equal employment opportunity and non-discrimination. We do not discriminate on the basis of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected by applicable law.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • Twitter BootstrapLibraries
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • CassandraDatabases
    • MySQLDatabases
    • RedisDatabases

Location

We're in the heart of the Financial district with easy access to public transportation and a short walk from South Station.

An Insider's view of Klaviyo

What's something quirky about your company?

The simplest way I would describe the Klaviyo office is "energy". From the minute you start your day there's an excitement that everyone is working toward the common goal of helping businesses grow. It's a pretty amazing thing to be a part of and you can really feel it.

Jon

Director of Community Management

How do you collaborate with other teams in the company?

One of the great things about working at Klaviyo is that I get to work with amazing people from across the organization. While working in Finance isn’t intuitively a role that involves a lot of collaboration - Klaviyo’s finance team has regular interactions and team syncs with Sales Ops, Customer Support and the People Team!

Tai

Staff Accountant

What are Klaviyo Perks + Benefits

Klaviyo Benefits Overview

Klaviyo pours into team members by providing a diverse and inclusive environment. We also take pride in our quality health benefits and programs. In our efforts to achieve overall happiness for Klaviyos, we offer competitive salaries and 401K planning through Principal. Protect yourself against hardships with life and disability insurance, continue learning and developing with tuition reimbursement, and achieve peace with Headspace. Additional perks include unlimited vacation time, employee referral bonuses, commuter expenses, fitness reimbursements, free books, and a thriving company atmosphere.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
We have a diversity and Inclusion committee that sponsors monthly company-wide activities to educate and enrich our employees.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Klaviyo employees can contribute up to $2700 annually to their FSA.
Disability Insurance
Disability insurance that covers 60% of annual salary.
Dental Benefits
Our dental plan covers : 100% for preventative care., 80% for basic restorative, 50% for major restorative.
Vision Benefits
Our vision benefits plan covers 100% for annual eye exams with $150 for glasses and contact lenses.
Health Insurance Benefits
Life Insurance
Life insurance is equal to 1 times an employee's annual salary up to 300k.
Wellness Programs
Onsite Gym
Team workouts
Live virtual Yoga
Mental Health Benefits
For example, free access to Headspace meditation app
Retirement & Stock Options Benefits
401(K)
Klaviyo's 401k plan offers stocks, bonds and international index funds to choose from.
401(K) Matching
Company Equity
Klaviyo offers equity packages to full time employees.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave.
Flexible Work Schedule
Klaviyo provides employees with a flexible work schedule that includes Core hours, Flexible start and end times.
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Klaviyo offers unlimited time off.
Paid Holidays
Paid Sick Days
Klaviyo offers unlimited time off.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Klaviyo offers Tax preferred transit and parking plans for employees.
Company Outings
Klaviyo Hosts bi-annual company parties and milestone celebrations when targets are reached ! ( usually once a year)
Game Room
Klaviyo offers ping-pong tables, and a number of different gaming consoles for employee use.
Stocked Kitchen
Klaviyo offers a WELL STOCKED FREE kitchen with snacks and drinks for all employees.
Some Meals Provided
Klaviyo often surprises employees with free breakfast or meals and Free lunch on Wednesdays for all!
Happy Hours
Happy hours are hosted Once per week on Fridays!
Parking
There is a parking garage in the building.
Recreational Clubs
Fitness Subsidies
Klaviyo offers 3 months of subsidised gym membership.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $3000 for continuing education.
Diversity Program
Lunch and learns
Klaviyo hosts weekly Lunch and Learns.
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
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