Senior Product Designer

| Greater Boston Area

At MassMutual, we’re passionate about helping millions of people find financial freedom and this passion has driven our approach to developing highly interactive digital experiences for our customers. The Digital Experience team, part of MassMutual’s Customer Experience organization, is comprised of collaborative, cross-functional, product centric groups who like to have fun, challenge each other, and are energized to create innovative solutions that exceed the changing needs of our customers.

To help us achieve our mission, we are hiring a Senior Product Designer to join our team.

What great looks like in this role

Passionate designer, always looking for the most innovative solutions that delight and surprise our target users while always keeping their needs in mind.

A great communicator that becomes a trusted partner of product managers and business stakeholders with the ability to influence the product evolution as a user advocate. Technical enough to understand limitations and reasonable trade-offs with our development teams while not antagonizing. Able to work on a 2-3 different design problems at the same time while coming up with fresh ideas without sacrificing attention to detail

Great collaborator who thrives on feedback and respectfully critiques others work. Mentors junior members.

Objectives of this role

  • Develop engaging design solutions for different digital products

  • Understand business objectives and how to balance with user needs

  • Work closely with digital product, technology and QA to successfully deliver new content and functionality

Daily and monthly responsibilities

  • Conducts competitor analysis using an established framework

  • Identifies select analytics to base design optimization

  • Develops design direction of medium size feature

  • Develops design direction of medium size feature

  • Mines existing data to develop user profiles/journeys with guidance

  • Develops high-level design concepts

  • Generates detailed designs with robust annotations

  • Designs for different form factors, with focus on 1-2 platforms

  • Contributes to pattern libraries

  • Use data for design decision with guidance from more experienced designers

  • Identifies testing needs for own design work and identifies optimal testing approach with support from in-house research team

Skills and qualifications

  • Minimum 4 years experience

  • Authorized to work in the United States with or without sponsorship

  • Bachelor’s degree is required

  • Exposed to a variety of design problems with deep knowledge in one type (e.g. workflow, ecommerce, account experience)

  • Skilled in the creation of detailed wireframes, app maps, user & feature flows, and information architecture deliverables.

  • People-focused design mentality. Constantly looking to hone design instinct through user feedback. Supports minimum viable product development process with rapid prototyping and iterative design techniques.

  • Passionate for learning new software design technologies and trends.

  • Ability to switch between sketching concepts, updating flows or polishing the designs that represent the big-thinking work.

  • Experience contributing digital pattern libraries/style guides to communicate consistent, cross-platform design.

  • Robust understanding of different platform design form factor

  • Embraces change and ambiguity as an opportunity for design to lead product development with new features and user goals.

  • Ability to estimate work and function independently with minimal oversight

  • Incorporates many elements of storytelling. Can skillfully present work and articulate why recommended approach is the desired solution

Preferred qualifications

  • Leads portions of workshops that support the design development process with cross-disciplinary team members and business partners

  • Identifies issues with technology and bring to the attention of design lead or team lead with recommended solutions

  • Familiar with a variety of user methods; actively participated in 2-3 of the following:

    • Exploratory research in the early stages of concept development to identify users’ needs, motivation and frustrations as well as comparable tools

    • Heuristic analysis of digital experiences

    • Concept validation to ensure design ideas are moving in the right direction with early testing

    • Usability testing to make sure users are able to successfully accomplish their tasks with the proposed design

    • A/B Testing to strategically identify optimization opportunities

Working at MassMutual

A career at MassMutual means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • BashLanguages
    • GroovyLanguages
    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • Redux SagaLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • PostgreSQLDatabases
    • SQLiteDatabases
    • TeradataDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • TealiumAnalytics
    • SnowplowAnalytics
    • LookerAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Aha!Management
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • SendGridEmail

Location

We currently have two Boston office locations at both 470 Atlantic Ave and One Marina Park.

An Insider's view of MassMutual

What’s the vibe like in the office?

We work in an open floor plan, so there is a lot of opportunity for networking across roles, teams and levels. Everyone is very friendly and welcomes the opportunity to get to know other people on the floor.

Kristina

Digital Adoption Team Lead

What's the biggest problem your team is solving?

You don’t think of insurance as a hotbed for innovation but the very nature of our organization, Digital Experience, is to reimagine how a 168-year old company does business with its customers. Our Design team takes pride in an inclusive design process with everyone invited to provide feedback, from Product to Engineering to QA.

Maria

Digital Lead - Design

What makes someone successful on your team?

Successful people on my team are: passionate, curious, receptive, and engaged. Each team member is expected to be passionate about the work that they do, and the domains in which they practice. They are always solving unique problems and must be curious about finding new solutions.

David

Digital Lead

How do you empower your team to be more creative?

I encourage my team to embark on ‘deep work’ at least once a week on a ‘meeting-free’ designated day. We have design reviews to brainstorm alternative ways to solve business problems from a software engineering point of view. We consider self-reflection and brainstorming to be fundamental components of creativity.

Mike

Head of Data Science Software Engineering

How do your team's ideas influence the company's direction?

One of our projects is an application we built for our Investment Mgmt team called ViPER (Visualizing Investment Portfolio Enhanced Reporting). The application makes it easy to manage reports and get insights from Data Science models. Now with ~150 active users, it reflects how we’re using DS to facilitate data driven decision processes across MM.

Jasmine

Head of Data Science - Investments Domain

What are MassMutual Perks + Benefits

MassMutual Benefits Overview

At MassMutual, employees have the opportunity to earn a competitive salary and bonus, enroll in an
array of benefits, and participate in programs and services that support healthy lifestyles, assist them
in building financial security for themselves and their families and help them live well-balanced lives.

Culture
Volunteer in local community
Every action supporting a common cause is meaningful, and our employees make a difference in their own communities through our Matching Gift, Matching Time and Volunteer Time Off Programs.
Partners with Nonprofits
Every year, MassMutual and the MassMutual Foundation invest more than $20 million focused on advancing economic opportunity.
Intracompany committees
Daily stand up
Team owned deliverables
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
More than half of our Board of Directors are comprised of women and people of color, making it one of the most diverse groups in the industry.
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
A health care flexible spending account (FSA) allows employees to save money on a before-tax basis for eligible medical, dental and vision expenses, subject to IRS limits.
Disability Insurance
For details on short term and long term disability insurance please visit https://www.massmutual.com/-/media/files/employee_benefits.pdf
Dental Benefits
Basic Dental covers preventive and basic restorative care; Major Dental covers all that Basic covers, plus restorations and orthodontia (limits apply).
Vision Benefits
Health Insurance Benefits
To learn more about our Health and Welfare Benefits please visit: https://www.massmutual.com/-/media/files/employee_benefits.pdf
Life Insurance
For more information about our Life Insurance Benefits please visit: https://www.massmutual.com/-/media/files/employee_benefits.pdf
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
In addition to our 401(k), MassMutual a cash balance plan that provides an account-based pension benefit based on accruals of pay credits and interest credits.
401(K) Matching
Performance Bonus
Match charitable contributions
Every action supporting a common cause is meaningful, and our employees make a difference in their own communities through our Matching Gift and Matching Time Programs.
Child Care & Parental Leave Benefits
Child Care Benefits
Dependent care flexible spending account to allow you to set aside before tax dollars to pay for certain eligible child care expenses.
Generous Parental Leave
Leave for birth mothers of 18 weeks of fully paid leave. Non-birth mothers, fathers and adoptive parents eight weeks of fully paid parental leave.
Flexible Work Schedule
Flexible work arrangements, including telecommuting, are available in many departments across the company.
Family Medical Leave
Caregiver leave: Up to two weeks paid leave to care for a loved one. Bereavement Leave: 15 days of paid time off to grieve the loss of a loved one with the employee defining who the loved one is.
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid holidays: 9 fixed and 1 floating. Vacation: starts at 19 vacation and personal days per calendar year, with increases at 5-year service intervals.
Paid Volunteer Time
Three days of paid time off is available to employees annually to give back to their communities, by sharing their time and talent with a cause close to their heart.
Paid Holidays
Paid Sick Days
Occasional illness: up to 5 days per calendar year.
Perks & Discounts
Casual Dress
Commuter Benefits
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

To learn more about our comprehensive benefits please visit: https://www.massmutual.com/-/media/files/employee_benefits.pdf

More Jobs at MassMutual57 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR
Internships
Legal
Operations
Product
Project Mgmt
Sales
Data + Analytics
new
Boston
HR
new
Boston
Developer
new
Boston
Data + Analytics
new
Boston
Product
new
Boston
Developer
new
Boston
Design + UX
new
Boston
Data + Analytics
new
Boston
Developer
new
Boston
Developer
new
Boston
Data + Analytics
new
Boston
Data + Analytics
new
Boston
Project Mgmt
new
Boston
Developer
new
Boston
Finance
new
Boston
Developer
new
Boston
Developer
new
Boston
Data + Analytics
new
Boston
Data + Analytics
new
Boston
Data + Analytics
new
Boston
Product
new
Boston
Data + Analytics
new
Boston
Design + UX
new
Boston
Project Mgmt
new
Boston
Project Mgmt
new
Boston
Data + Analytics
new
Boston
Finance
new
Boston
Developer
new
Boston
Developer
new
Boston
Developer
new
Boston
Data + Analytics
new
Boston
Developer
new
Boston
Data + Analytics
new
Boston
Project Mgmt
new
Boston
Developer
new
Boston
Data + Analytics
new
Boston
Project Mgmt
new
Boston