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Product Designer - Analytics

| Greater Boston Area

Our mission at Toast is to empower the restaurant community to delight their guests, do what they love, and thrive! Toast is a powerful and easy to use all-in-one restaurant platform that helps restaurants grow their business and delight their guests in new and innovative ways.

Toast has built a powerful and easy to use cloud-based restaurant technology platform for restaurants, helping them operate more efficiently and delight guests in new and innovative ways. We have a rapidly growing customer base comprised of cafes, restaurants, bars & nightclubs. We are passionate about how to help our customers grow their business, and how to provide a best in class user experience. We strive to bring best in class designs and products to our users. The product design team works hand in hand with with Product Management, Customer Success, Marketing, Sales, Business Development, and Documentation to establish a forward-looking, user experience that touches upon every aspect of the user or customer journey while partnering with the engineering team to steer and guide the process of developing new and improved products from conception to launch.

Do you have a good eye for data presentation? Can you distill what the critical elements to show are from use cases, and make the presentation clean, engaging, and easy to understand? Are you ready to own the graphical user interface for our Analytics platform? The Product Designer- Analytics is accountable for driving the development of innovative designs for our new Analytics Platform on web and mobile. They are responsible for creating and optimizing user interfaces for better user productivity, discoverability, and simplicity.

Responsibilities:

  • Lead design and usability aspects of the Analytics Platform user interface, including reports and dashboards
  • Collaborate with cross-functional partners including Product Management, UX, and Engineering to determine the best ways to show data
  • Ability to sketch, wireframe, create user flows, sitemaps, user stories, personas, and all other UX and communication artifacts based on business requirements and constraints
  • Work closely with development and product teams through agile sprints to iterate quickly on work, while ensuring that designs are implemented in full adherence to the prototypes and design specifications
  • Understand business strategy and how designs align with strategy
  • Create prototypes for reviews, usability testing, and customer demos
  • Ability to measure effectiveness of designs via analytic tools and report out on project success
  • Ability to incorporate data-driven insights, customer feedback, technical constraints, and usability findings into user-centric designs
  • Be a storyteller – deliver insights about people and behavior, both verbally and visually, in a way that generates empathy, emotion, and engagement from stakeholders and customers.
  • Coordinate and moderate research studies, usability tests, in person and remotely as needed
  • Ability to manage multiple projects while meeting tight deadlines

Required Qualifications:

  • Bachelor’s Degree or 4-year degree in human-computer interaction
  • A minimum of 4+ years of experience in user experience, product design or related field
  • Experience designing dashboards and data visualizations
  • An online portfolio or samples of work demonstrating innovation, and your design process
  • Fluency using Sketch or similar design tools
  • Ability to partner with product managers and engineering to balance technical, business, and customer requirements while keeping a user-centric design approach
  • Experience working in an Agile Scrum environment
  • Team player who becomes an active and impactful member of the project team
  • Excellent written and oral communication skills with strong analytical and technical abilities
  • Experience designing experiences across mobile devices iOS and Android is a plus
  • Experience in the hospitality industry is a plus
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.

An Insider's view of Toast

What are some social events your company does?

Toast puts a major focus on culture and centers its events around keeping Toasters engaged and social. In the past 6 months alone, we’ve had a competitive field day, a summer appreciation event (with a bonfire, food, drinks, and music), and a fall cookout where we had a pig roast and potluck. One of our own employees even performed with his band.

Brittany Rothstein

Training Content Specialist

How has your career grown since starting at the company?

I began as an implementation engineer, moved into instructional design, and now I am in my dream role as a product manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
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