Principal Product Designer, Fulfillment

| Greater Boston Area
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ezCater is the world’s largest online marketplace for catering – a $60+ billion market in the U.S. We make it superbly easy for businesspeople to find and order great food for meetings and events, and we help our catering partners grow their business. We’re backed by $320 million in venture funding and in early 2019 were valued at $1.25 billion. Our mission is to power the world’s catering, and we’ll make it happen – even more surely if you come help us.

At ezCater, we care a lot about building insanely helpful products that our customers, caterers, and delivery drivers love to use. Your focus will be on fulfillment, which straddles both sides of our marketplace. We’re building out tools to help our catering partners better manage their deliveries, provide tracking on all orders, and ensure our customer experience is flawless.

You’ll be a leader on the team tasked with finding and delivering (pun intended) innovative solutions to some of the most complex design challenges in our space. We’re proud of how many times the adjective ‘easy’ appears in our TrustPilot reviews and we think that it’s both UX and UI that helps get us that reputation – come join our team and help us keep those great reviews coming!

When teammates describe you, here’s what they say...

  • You thrive at solving a wide range of complex design challenges, across mobile and desktop, without skipping a beat. 
  • You care deeply about the needs of the people you’re designing for. You understand their pain points and can help others walk a mile in their shoes.
  • You’re at your best when working as part of a cross-functional team in a fast paced environment, and you’re energized by the process of iterating, testing, measuring, and iterating again to find the best solutions.
  • You're proactive and a self-starter. You find problems and you take initiative to solve them, without being asked.
  • You’re a valued thought partner to Product and Engineering leaders. You influence the product agenda and drive the design vision and roadmap.
  • You demonstrate an outcome-focused attitude that keeps your team feeling positive and energized, and brings fresh ideas and learnings into your work and your team’s work.
  • You can lead a team through complex problem definition and propose conceptual, long term design solutions that meet business needs.

In a couple of months, here’s what else you’ll be able to do...

  • Use data to make design decisions (while surrounded by stakeholders and colleagues who believe strongly in the value of user research and data-driven design).
  • Contribute to moving business metrics. You are passionate about design systems and well-versed in data-informed product design and development. 
  • Communicate effectively with your team and maintain high levels of credibility with stakeholders about your process and the problem you’re solving. You don’t just make design decisions, but you can speak to them.
  • Facilitate brainstorming and ideation sessions with your team and take the charge on concept generation and developing solutions.
  • Mentor and coach other design team members and structure work effectively to create right-sized projects for them.

You’ll be able to hit the ground running if you…

  • Have 5+ years of product design experience, solving thorny problems with thoughtful solutions. You're an expert at working on digital product teams in an agile environment. You're experienced at utilizing qualitative and quantitative data to inform your design decisions. You're confident when sharing your process with stakeholders across the business.
  • Have a portfolio that demonstrates a knack for solving complicated problems by designing clean and cohesive experiences, and dependable attention to detail. You present your process and not just the end result.
  • Are proficient in Sketch and Invision, or other design and prototyping tools. You’re interested in keeping up with the latest tools, and are willing to share your knowledge with the team.
  • Have experience working with and contributing to a design system. You see the value in consistent, well-considered components and guidelines, and advocate for the benefits of a high-quality experience.
  • Can speak to the problems you’ve solved and how your design solutions led to an impact on the business metrics or user behaviors you were trying to drive.
  • Are able to show how you’ve evolved your solutions in response to qualitative end user feedback and/or quantitative metrics.
  • Have a sharp mind, a soft heart and a large funny bone.

What you’ll get from us:

Importantly, you’ll get a tremendous amount of authority and autonomy. You’ll own your outcomes and see measurable results for your efforts. With ezCater’s radical transparency and trust, you’ll have open access to the data that drives our decisions. You'll have a coaching environment to learn and develop, and ezUniversity sessions will provide plenty of opportunities to expand your mind. At the same time, you’ll get sane working hours and a huge amount of flexibility around work/life balance. Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.

Oh, and here’s what else you’ll get: Market salary, stock options you’ll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K, health/dental/FSA, long-term disability insurance, subsidized T-passes, a great office in the heart of Boston, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies), and knowing that you helped get this rocket ship to the moon.

ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones.

For information on how ezCater collects and uses job applicants' personal information, visit our Job Applicant Privacy Policy.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • ElasticSearchDatabases
    • Google AnalyticsAnalytics
    • PeriscopeAnalytics
    • InVisionDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • HubSpotCRM
    • MailChimpEmail

Location

40 Water Street, Boston, MA 02109

What are ezCater Perks + Benefits

ezCater Benefits Overview

You’ll get a terrifically compelling opportunity, in an environment of radical transparency, open access to all the data, and collaborative colleagues at every level of our organization. You’ll also get sane working hours and great flexibility around work/life balance.

Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.

Oh, and you’ll get all this: Market salary, stock options that you’ll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K with ezCater match, health/dental/FSA, long-term disability insurance, remote-hybrid work from our awesome Boston or Denver offices OR your home OR a mixture of both home and office (you choose!), a tremendous amount of responsibility and autonomy, wicked awesome co-workers, and knowing that you helped get this rocket ship to the moon.

Culture
Volunteer in local community
ezCater participates in regular community outreach activities with Rosie’s Place, City Sprouts, Community Servings, Greater Boston Food Bank, etc.
Partners with nonprofits
ezCater partners with Feeding America through our CaterCares initiative
Open door policy
Team based strategic planning
Open office floor plan
Summer hours
Employee awards
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Wellness days
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Pay transparency
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Sabbatical
Eligible employees get 4 weeks of paid sabbatical every 5 years of working at the company.
Paid holidays
Paid sick days
Flexible time off
Company-wide vacation
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Fitness stipend
Home-office stipend for remote employees
Mother's room
Professional Development Benefits
Job training & conferences
Promote from within
Continuing education available during work hours
Customized development tracks

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