BitSight is transforming how companies manage information security risk with trusted, time-tested and actionable security ratings. Founded in 2011, the company built its Security Ratings Platform to continuously analyze vast amounts of external data on security issues and behaviors in order to help organizations manage third party risk, underwrite cyber insurance policies, benchmark performance, and assess aggregate risk. Organizations worldwide, including seven of the top 10 cyber insurers, 20% of Fortune 500 companies, and 4 of the top 5 investment banks use BitSight’s proven Security Ratings technology on a daily basis to make integral risk and business decisions. With over 2,300 customers and the largest ecosystem of users and information, BitSight is the most widely used Security Ratings Service.

About the Role

BitSight is seeking an innovative, collaborative, customer-focused, and technically astute systems thinker to augment our growing User Experience team and advance strategic, long-term projects. As our first Design Strategist, you’ll have the opportunity to shape your role and future BitSight products at the same time. We see this role as a connector across our customer-facing lines of business and the deep bench of data science, security research, and software engineering that make up our platform team. You’ll conduct early discovery research with users, envision new products and features, and bring insights back to the platform team to influence the development of APIs and data that will enable our roadmap. You’ll create high-level design artifacts to help the organization visualize the future and get inspired. You’ll work closely with product designers to bring the vision to life. This is a very senior individual contributor role that has the potential to evolve into a people leadership role as our team grows. 

Location: Boston, Raleigh, Lisbon, or remote

 Responsibilities

• Lead strategic and large-scale design projects, focusing primarily on the early discovery phase of the product lifecycle and setting the vision for the user experience.
• Plan and execute discovery research with current and potential users to identify areas for new innovation, using methods and frameworks such as interviews, contextual inquiry, and Jobs to be Done.
• Establish strong relationships with stakeholders throughout the organization, bring their experience and insights into the design process, and educate them on how to work with design most effectively. Facilitate design discussions and workshops.
• Synthesize insights across multiple research studies and data sources, both qualitative and quantitative.
• Proactively influence development of web application architectures, APIs, data pipelines, and other platform technologies that will enable great user experiences.
• Stay abreast of current projects, design trends, and future roadmap, looking for connections across lines of business and opportunities for reuse and consistency.
• Create design artifacts to communicate high-level vision and create empathy for users, such as job maps, journey maps, workflows, storyboards, personas, concept sketches, and prototypes.
• Ensure design strategy has appropriate visibility throughout the organization.
• Help plan and prioritize research and design efforts on a quarterly and annual basis.
• Work closely with product design and UX research, participate in design critiques, mentor design colleagues, and contribute to the team’s continuous improvement.
• Connect design impact to business metrics.

 Minimum Qualifications

• Visionary, self-directed leader with the expertise and confidence to evangelize for innovative ideas and assert a strategic role for design.
• Comprehensive understanding of applying user-centered design and research methodologies to solve complex problems, create novel experiences, and generate business value.
• Extensive hands-on experience with planning, facilitating, analyzing and reporting on discovery-oriented UX research methods including workshops, interviews, contextual inquiry, and concept testing.
• Active contributor and mentor in a collaborative design environment. Goes beyond critique to improve methods and introduce frameworks that raise the team’s overall capabilities.
• Persuasive storytelling skills to communicate user needs and design solutions.
• Exemplary skills in listening, communication, facilitation, critical thinking, creativity, planning, and organization.
• Experience working on enterprise web applications in a dynamic, fast-paced software development context.
• Experience using Figma or similar tools to define and communicate designs.
• BA/BS degree in Design, Human Computer Interaction, Cognitive Psychology, Computer Science, a related field, or equivalent education and experience.
• Growth mindset. Seeks continuous improvement through learning and feedback, adapts well to change.

 Preferred Qualifications

• Master’s degree
• Experience with Agile development and SaaS.
• Knowledge of Jobs to be Done framework.