The Opportunity:

Join athenahealth’s quest to make healthcare work the way it should. Our health is incredibly precious,

and people in need of health care are often at their most fragile. Yet the function and experience of

healthcare continues to fall far behind the innovative services we receive in other more frivolous parts

of our lives.

athenahealth is looking for designers who can dive into complex design challenges and create solutions

to help transform the healthcare industry. If you’re a talented, innovative, and strategic designer,

motivated to make a difference in healthcare, then we want to talk to you. Help us break through all

the red tape and transform everyone’s experience of a visit to the doctor, a trip to the emergency room,

or a lifetime with a chronic illness.

Position Summary:

We’re looking for a principal designer to own the information architecture and overall experience for

one major functional area of our award-winning software products. In this role, you will work closely

with multidisciplinary agile R&D teams to set vision, create plans and drive execution of high quality

solutions to complex problems that please users and provide business results. A successful candidate

will embrace the challenge of elevating design within an enterprise product team, where user

experience competes for attention against many other valid R&D priorities. If you are design expert who

knows how to achieve product goals by being an inspiring and influential thought leader, we want you

to join us as a composer of our healthcare experiences.

Responsibilities may include, but are not limited to:

60% - Design Strategy and planning (primary)

● Build deep understanding of healthcare workflows by planning and executing user, client, and

domain research.

● Co-own business goals for a feature set or user group with partners in the Product and

Engineering organizations.

● Partner with product & engineering leads to set strategic direction for major initiatives, and

define how that strategy impacts individual scrum teams.

● Lead the creation of a long-term vision for your product area, along with pragmatic plans for

phased execution.

● Draft UX workflows that can guide detailed Agile design and development.

● Align and inspire innovation efforts, influencing product roadmap planning across the relevant

product area.

● Ensure design work is conducted using behavioral data focused on user-centered product

success metrics.

● Facilitate product and engineering teams in building deep empathy for our users

30% - Leadership

● Empower, energize and support teams to execute and drive meaningful results

● Define and promote improvements to design and agile processes

● Provide thought leadership on emerging design practices, both internally and externally

10% - Design execution

● Identify and frame user-centered problems effectively

● Plan and facilitate problem identification and solutioning workshops

● Create low- to high-fidelity sketches to communicate concepts and ideas

● Collaborate with product and engineering teams throughout the agile planning, design and

development process to deliver released product that meets design intent

● Collaborate with your team to ensure product features meet UX quality standards for workflow,

interaction design and microcopy

Education, Experience, & Skills Required

● Bachelor’s or Master’s Degree in Design, Human-Computer Interaction, Cognitive Psychology,

Computer Science, Business or related disciplines

● Minimum of 8 years of experience in UX design

● Extensive experience facilitating, summarizing and acting on take-aways from user research

● Deep knowledge of UX practices within Agile software development process, including UX

ideation, design techniques, and incorporating user research and evaluative testing

● Expertise leveraging Design Thinking tools and techniques to drive innovation

● Outstanding verbal and written communication skills

Behaviors & Abilities Required:

● Proficient at influencing colleagues and project direction without direct authority

● Capable of managing ambiguity, change and uncertainty, focusing on information at hand and

making good and timely decisions to effectively keep work moving forward;

● Takes appropriate risks through cost/benefit analysis of various alternatives

● Adaptable to ever-changing needs of a dynamic business with flexibility and willingness to jump

into any aspect of work to help the team achieve results

● Enthusiasm for learning new problem spaces, with an ability to deeply immerse in a problem,

rapidly develop an understanding, and produce actionable insights.

● Thrives in a highly collaborative, cross functional environment

The Opportunity:

Join athenahealth’s quest to make healthcare work the way it should. Our health is incredibly precious,

and people in need of health care are often at their most fragile. Yet the function and experience of

healthcare continues to fall far behind the innovative services we receive in other more frivolous parts

of our lives.

athenahealth is looking for designers who can dive into complex design challenges and create solutions

to help transform the healthcare industry. If you’re a talented, innovative, and strategic designer,

motivated to make a difference in healthcare, then we want to talk to you. Help us break through all

the red tape and transform everyone’s experience of a visit to the doctor, a trip to the emergency room,

or a lifetime with a chronic illness.

Position Summary:

We’re looking for a principal designer to own the information architecture and overall experience for

one major functional area of our award-winning software products. In this role, you will work closely

with multidisciplinary agile R&D teams to set vision, create plans and drive execution of high quality

solutions to complex problems that please users and provide business results. A successful candidate

will embrace the challenge of elevating design within an enterprise product team, where user

experience competes for attention against many other valid R&D priorities. If you are design expert who

knows how to achieve product goals by being an inspiring and influential thought leader, we want you

to join us as a composer of our healthcare experiences.

Responsibilities may include, but are not limited to:

60% - Design Strategy and planning (primary)

● Build deep understanding of healthcare workflows by planning and executing user, client, and

domain research.

● Co-own business goals for a feature set or user group with partners in the Product and

Engineering organizations.

● Partner with product & engineering leads to set strategic direction for major initiatives, and

define how that strategy impacts individual scrum teams.

● Lead the creation of a long-term vision for your product area, along with pragmatic plans for

phased execution.

● Draft UX workflows that can guide detailed Agile design and development.

● Align and inspire innovation efforts, influencing product roadmap planning across the relevant

product area.

● Ensure design work is conducted using behavioral data focused on user-centered product

success metrics.

● Facilitate product and engineering teams in building deep empathy for our users

30% - Leadership

● Empower, energize and support teams to execute and drive meaningful results

● Define and promote improvements to design and agile processes

● Provide thought leadership on emerging design practices, both internally and externally

10% - Design execution

● Identify and frame user-centered problems effectively

● Plan and facilitate problem identification and solutioning workshops

● Create low- to high-fidelity sketches to communicate concepts and ideas

● Collaborate with product and engineering teams throughout the agile planning, design and

development process to deliver released product that meets design intent

● Collaborate with your team to ensure product features meet UX quality standards for workflow,

interaction design and microcopy

Education, Experience, & Skills Required

● Bachelor’s or Master’s Degree in Design, Human-Computer Interaction, Cognitive Psychology,

Computer Science, Business or related disciplines

● Minimum of 8 years of experience in UX design

● Extensive experience facilitating, summarizing and acting on take-aways from user research

● Deep knowledge of UX practices within Agile software development process, including UX

ideation, design techniques, and incorporating user research and evaluative testing

● Expertise leveraging Design Thinking tools and techniques to drive innovation

● Outstanding verbal and written communication skills

Behaviors & Abilities Required:

● Proficient at influencing colleagues and project direction without direct authority

● Capable of managing ambiguity, change and uncertainty, focusing on information at hand and

making good and timely decisions to effectively keep work moving forward;

● Takes appropriate risks through cost/benefit analysis of various alternatives

● Adaptable to ever-changing needs of a dynamic business with flexibility and willingness to jump

into any aspect of work to help the team achieve results

● Enthusiasm for learning new problem spaces, with an ability to deeply immerse in a problem,

rapidly develop an understanding, and produce actionable insights.

● Thrives in a highly collaborative, cross functional environment