Lead UX Researcher

| Cambridge
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Lead User Researcher

edX, a Cambridge-based non-profit, is dedicated to increasing access to high-quality online education to everyone, everywhere. It’s a big job - think internationalization, accessibility, and usability - and we’re looking for someone interested in the challenge of understanding our customers to help build great experiences at scale.

The culture at edX is casual and collaborative. UX team members collaborate with larger, cross-functional teams comprised primarily of product and engineering. Our Agile workflow and embedded structure allows us to influence and shape decisions about what to create for learners. We’re looking for someone who can help us define high-quality research practices while bringing other customer-facing parts of the organization together.

Basics:

  • Have 10 years professional experience in the software/design/digital world
  • Recent experience in a UX-specific setting ~5+ years
  • Deep expertise in delivering research in an Agile environment
  • Proactively prioritize, manage, and identify opportunities for value-added work through formal and informal channels
  • Excellent communication skills (verbal and written) with demonstrated interpersonal capabilities to effectively build and foster collaborative relationships with people at all levels of the organization
  • Establishes quality bar on how/why we conduct research through influencing, modeling, and scaling ways of working beyond the local UX team to evangelize and push customer-centric research into the larger organization 
  • Act as a connector between the following teams: Data, Marketing Insights, Support, and UX Research
  • Drive the creation of a centralized platform for all existing and new research
  • Foster partnerships with the greater UX team, Engineering, Product management and other stakeholders to craft customer-centric strategies that balance business and user needs in a practical and effective way
  • Apply analytical thinking to drive the business value of research in all work
  • Comfortable walking through your thinking and processes to show us how you approach your work and the context that motivates it
  • Thrive in ambiguity; lead problem-solving within complex systems with ease
  • Demonstrate deep expertise in planning and executing generative research (i.e. ethnography, contextual inquiry, qualitative surveys, literature reviews) and evaluative user research (i.e. usability, tree tests, card sorts)
  • Lead teams, direct work, coach, mentor, and train junior teammates

As an edX UXer, you:

  • Have expertise in usability heuristics, WCAG 2.0 accessibility guidelines, and user research
  • Establish governance and drive adoption of UX research best practices to ensure consistency across applications and/or processes
  • Successfully engage and manage work within multiple initiatives while operating independently or within a team
  • Have a hunger for making customer research results digestible, accessible, and applicable across the organization
  • Digest existing research and experiment regularly - find and review data, make research plans, run studies, analyze results, and influence the future priorities of the platform
  • Understand established interactive technologies and possess an undying thirst to learn about new ones
  • Drive large-scale efforts to enhance the overall experience
  • Solve problems through systems thinking who can build out research frameworks and assemble tools to enable efficient frequent cycles of user feedback
  • Document your thinking using thoughtfully chosen and informed deliverables and artifacts like: sketches, wireframes, site maps/flows, personas, and presentations
  • Collaborate with peers in product and engineering
  • Use a variety of tools and techniques as appropriate for your team’s needs
  • Act as a servant leader, mentor, and subject matter expert to help elevate the quality of work of the overall UX team
  • Motivate, inspire, and influence others in the org to engage with design thinking and best UX practices

Check out a video with a Sr. UX Designer on the Experience team here. 

Sorry, employment visa sponsorship is not available. This position is based in our Cambridge, MA office.



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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases

Location

edX is right near the MIT campus in the Kendall Square neighborhood of Cambridge, MA. There are cafes, bars, restaurants, gyms, and a T stop nearby!

An Insider's view of edX

What’s the vibe like in the office?

Always fun and collaborative. I've never worked at a place where so many co-workers greeted me by name after just my first day.

Jim

Sales Development Manager

What projects are you most excited about?

My work focuses on enabling course teams at partner institutions to create high-quality learning experiences on edX.org. Right now couldn't be a more critical time for this work as we ramp up the amount of Master's degrees we are offering this Fall. I work with faculty, instructional designers, media producers, and project managers.

Ben Piscopo

Learning Designer

How has your career grown since starting at the company?

Working at edX has given me invaluable experience that has allowed me to explore and develop my career. I’ve been able to take on challenges and learning opportunities that have helped me discover the work I’m most passionate about. In my time at edX I’ve grown into a new role and continue to learn more about my work and myself.

Mary Mooshian

Associate Product Marketing Manager

How would you describe the company’s work-life balance?

At edX, getting your work done is very important, but the company also understands that your life and well being outside of work is directly correlated to productivity during work hours. This is clearly communicated across all levels and departments. There is also lots of company wide fun activities that help us get to know our coworkers outside.

Juliana

Software Engineer I

What are edX Perks + Benefits

edX Benefits Overview

edX employees are eligible for all MIT benefits. Enjoy the benefits of an established benefits program, but still live startup life.

Culture
Volunteer in local community
edX volunteers for the Charles River Conservancy for a Cleanup day and is deeply embedded in the local edtech community.
Partners with Nonprofits
edX partners with Year Up and She Geeks Out.
Friends outside of work
Eat lunch together
Intracompany committees
edX has a Sustainability committee, various employee resource groups, and an edX Cares committe involved in giving back to the community.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
We have a pension plan too!
401(K) Matching
5% match
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Company sponsored family events
edX's summer party is for the whole family!
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Employees receive _40__ hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
edX hosts two company outings per year - in the summer and in the winter. There are department-specific outings throughout the year!
Free Daily Meals
Stocked Kitchen
Happy Hours
Parking
We offer employees Paid on-site garage parking.
Recreational Clubs
edX has a running group and a pickup basketball team.
Fitness Subsidies
edX has access to the MIT gym at a great rate!
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Promote from within
Continuing Education stipend
We have a $5,000 tuition reimbursement (per calendar year) through MIT's benefits. Additionally, we have a $200 stipend (per calendar year) for edX courses.

Additional Perks + Benefits

As employees of MIT, we have some of the best benefits around! Free lunch every day (of various catered cuisines) brings people into the cafeteria to enjoy lunch as a group, and opens up edXer's culinary horizons.

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