Toast
We power successful restaurants.
Boston, MA
Remote

Instructional Designer

Sorry, this job was removed at 11:15 a.m. (EST) on Friday, November 12, 2021
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Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future. 


Bready* to make a change?

Toast’s Customer Success (CS) Enablement team drives the continued growth of CS by giving employees the tools and skills needed to do their best work. In this role you'll use your instructional design and project management abilities to create dynamic learning experiences that reach a variety of roles, from new employees to seasoned managers. You will evaluate the success of learning solutions, recommend and guide improvements, and develop adult learner-centered solutions focused on results-driven outcomes with a consistent learning experience across the board.  

You thrive in a fast-paced, high-growth environment where priorities and deadlines inspire you to find creative, informed, and innovative learning solutions to business problems. Your product mentality means you’re comfortable seeking out user feedback, using agile development strategies, and consider experimentation a norm to create progressive learning products. 


About this roll*: 

  • Design, create, and evaluate innovative learning experiences that enable job success for Customer Success
  • Tailor learning solutions to the desired outcomes and scope of each need (ILT, eLearning, blended learning, self-paced, videos, gamification, just-in-time learning, and more), setting the bar for design standards that provide a results-driven learning experience
  • Pivot to the ever changing needs of the business, creating agile solutions that appeal to today’s modern learners and can be easily adjusted as the company evolves 
  • Implement Kirkpatrick’s four levels of evaluation into learning solutions to accurately measure impact 
  • Drive unknowns into clear outcomes through ideation, thought partnership and constant iteration
  • Work closely with subject matter experts to craft, revise, and maintain comprehensive and accurate learning assets 
  • Manage vendors in the external development of learning materials, video or media


Do you have the right ingredients*

  • 3+ years of instructional design, elearning, and project management experience in a fast-paced, high-growth, and high-output environment
  • Exceptional learning content creation skills with a history of success driving measurable results from modern, innovative, and interactive learning solutions 
  • Extensive experience and proficiency with various design tools (i.e. Articulate, Captivate, Google Suite, content aggregators, websites) hosted on multiple platforms (LMS, web-based, mobile, etc)
  • Broad subject matter expertise in learning design methodologies, adult-learning best practices, and Kirkpatrick’s four levels of evaluation
  • Proven ability to analyze training requests, recommend and gain buy-in on the right solutions for complicated business needs, and follow through to completion
  • Ability to manage and prioritize multiple projects, deliverables, and competing priorities with a proven record of success
  • Exceptional interpersonal skills: Ability to build and maintain strong relationships and communicate effectively while under pressure - balancing confidence, humility and diplomacy
  • Confident working in a fast-paced, ever-changing environment with ambiguity
  • Passionate about the learner experience and how to make it better (always looking for ways to improve skills and learn new things)


#LI-REMOTE

#LI-KD1

*Bread puns encouraged but not required

As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.

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What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
We have 14 employee resource groups, known as Toast Communities, dedicated to empowering employees.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

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