Toast
We power successful restaurants.
Boston, MA

Director, User Research

Sorry, this job was removed at 11:04 a.m. (EST) on Thursday, April 18, 2019
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Toast Overview:

We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an extraordinary commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help craft the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

Role Overview:

As the Director of User Research, you’ll be passionate about understanding all things about our users, whether they’re restaurateurs, bartenders, enterprise businesses, or guests. You crave all the data - quant and qual - to identify our biggest opportunities across the customer journey resulting in visibly impactful improvements in digital, hardware, and services. You’ve previously built an effective research capability - operationalizing how a user research team efficiently functions across an organization. You’re right for this role if you can demonstrate your experience in lean UX and value delivery; if you love influencing others; if you’re humble and understand that there’s always more to learn; and if you can’t wait to coach our talented R&D team.

As a Director, User Research, you will:

  • Lead, mentor, and grow talented user researchers, helping broaden their skills and support their career growth, conducting performance reviews, reviewing work product, and recruiting top talent
  • Be a strategic partner to head of product design and product management to collaboratively define the vision for Toast’s customers
  • Lead generative and evaluative research for company-wide initiatives across multiple departments to achieve unified solutions across the customer’s journey
  • Champion and drive high-quality user experiences across Toast’s ecosystem
  • Proactively identify and contribute ideas as a catalyst for driving positive change

Do you have the right ingredients?

  • 12+ years’ experience delivering high quality research results with 5+ years’ experience in building and coaching teams for high impact results
  • BA/BS degree with an emphasis in HCI, Human Factors, Psychology, etc.
  • Real passion for making high-quality, user-centered web and mobile products
  • Exceptional interpersonal, presentation, and communication skills
  • Expert knowledge of user research best practices and tools
  • Innovative thinking, empathy, and a desire to continuously learn and evolve
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What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
We have 14 employee resource groups, known as Toast Communities, dedicated to empowering employees.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

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