Director, User Experience at Acquia

| Greater Boston Area
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Acquia is the open source digital experience company. We provide the world's most ambitious brands with technology that allows them to embrace innovation and create customer moments that matter. At Acquia, we believe in the power of community and collaboration - giving our customers the freedom to build tomorrow on their terms.

Headquartered in Boston, we have been named as one of North America’s fastest growing software companies as reported by Deloitte and Inc. Magazine, rated a leader by the analyst community, and named one of the Best Places to Work by the Boston Business Journal. We are Acquia. We are building for the future of the web, and we want you to be a part of it.

We're seeking a Director, User Experience to join our product leadership team based in Boston. This role will manage teams of product design, UX research, and customer experience design. You will help drive the overall UX strategy, and scale the Acquia Design System to drive design and engineering efficiencies across the portfolio. This is a senior-level role with significant responsibility, creativity, technical expertise, and business sense required.

As the Director, User Experience, you will...

  • Work with your teams to transform ideas, business opportunities, and creative vision into desirable outcomes for Acquia users – establishing user needs and goals from the outset, by advocating and driving a user-centered design process
  • Oversee the development, execution, and improvement of user experience and product design strategy across the end-to-end customer journeys
  • Coach your teams to test and support their designs with research and data: user testing, prototype/concept testing, and working with product managers to a/b test where appropriate
  • Drive both strategic and tactical research, that considers business objectives, for both near-term deliverables and longer-term vision/roadmaps
  • Lead ideation sessions and work with your design teams to take concepts from design to execution
  • Work with your team managers to evolve the Design Ops strategy for Acquia by improving processes and helping to train designers and cross-functional teams to evangelize the Acquia Design System across the organization
  • Serve as the voice of the customer and act as a customer experience advocate when considering design decisions that will impact customers
  • Contribute UX and Design thought-leadership to a highly collaborative team of UX, product, and engineering with a focus on converting strong conceptual thinking and product strategy to impactful and intuitive experience
  • Establish close partnership with marketing and brand teams to ensure strong visual design and consistent brand expression across all consumer touchpoints
  • Partner with management team to analyze, design, document, and communicate the short and long-term UX & Product Design strategy
  • Apply and further develop your experience in developing new approaches to design based on industry best practices, including agile and lean product development methodologies
  • Recruit and develop extraordinary talent, by coaching, managing and mentoring teams of designers and researchers

The ideal candidate will have...

  • 8+ years of experience leading and managing teams of designers and researchers with strong domain expertise across your career
  • Mastery of relevant design and research tools
  • Background includes having launched successful and highly visible digital products, showing your ability to balance conversion best practices with brand-centric and human-centered design
  • SaaS or B2B experience a plus

We're looking for people who are...

  • Natural leaders with the ability to communicate and inspire all levels of your team
  • A master of your craft and know design trends and patterns, while also staying aware of technological feasibility
  • Comfortable working in the Agile methodology and how UX fits into that practice
  • Able to juggle multiple priorities and effectively deliver in a fast paced, dynamic environment
  • Can articulate your decision and design process, both verbally and in writing
  • Are respectful when challenging assumptions and give and receive feedback with equal grace
  • Are able to influence peers and managers to build consensus
  • Curios in a way that drives you to look at the world as a solution instead of just existing patterns and mental models
  • Enjoy working with a great group of designers and researchers, who genuinely care about design, and each other
  • Passionate about developing and mentoring junior design and research talent

Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

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Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SymfonyFrameworks
    • MemcachedDatabases
    • MySQLDatabases
    • DrupalCMS

Location

Acquia is in the Financial District near Faneuil Hall and Post Office Square with tons of great restaurants and fun after-work venues to choose from!

An Insider's view of Acquia

What are some social events your company does?

For the past five years, the Boston office has partnered with the Wonderfund (www.wonderfundma.org) to pair Acquians with the holiday wish lists of local children. We sponsored 250 kids in 2019 and look forward to continuing our partnership in 2020!

Amy H.

Senior Talent Operations Partner

What projects are you most excited about?

There are a number of different projects we are always working on from maintenance and performance optimizations to new customer features. For me, the most exciting and rewarding projects are where we release a piece of functionality that excites and delights our customers and makes their jobs easier.

Rok

Senior Director, Engineering

How does the company support your career growth?

Our culture of continuous, lifelong learning allows every Acquian opportunities to learn, stretch and grow. With support and coaching from their managers and Global Learning Programs, Acquians have access to a robust online learning platform, a mentor program, and more. Every day offers the opportunity to take on unique challenges.

Amy P.

Senior Director, Global Talent Development

How do you empower your team to be more creative?

The trick to empowering creativity is encouraging frequent communication and iteration. Embrace behaviors, not platitudes, that remind the team there is no such thing as failure. Embed creativity and make it more than a tagline. Show that nothing is unsalvageable; focus on ‘why’ things occurred, and make everything a learning opportunity.

Brian

Manager, User Experience Research

How do your team's ideas influence the company's direction?

We are able to influence how content is delivered and monetized by global businesses in 2 ways. Acquia's founder created Drupal, the leading open source CMS in the world and we are proud of our close relationship with the Drupal community. We have also pivoted towards DXP capabilities and offer a full suite of solutions to our customers.

Charley D.

Vice President, Products

What are Acquia Perks + Benefits

Acquia Benefits Overview

Work/life balance is important to us. Employees take time off when they need it, and come back to work feeling refreshed. We offer up to 13 weeks of maternity and six weeks of paternity, partner and adoption leave, all paid at 100 percent. Our returning-parent transition program allows new parents to ease back into work. Office amenities include snacks and beverages, common areas, a game room, Friday afternoon Happy Hour, and Mac computers.

Culture
Volunteer in local community
In Boston, Acquia has partnered with Cradles to Crayons, Pine Street Inn, Wonderfund, TUGG (Tech Gives Back), Bow Market, Horizons for Homeless Children, and the Maurice J. Tobin School in Roxbury.
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available
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