Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future. 

The Director, Learning Design + Delivery has responsibility for learning creation, management, and delivery within Customer Success and establishing learning consistent with enterprise methodologies that effectively facilitate learning, development, and effectiveness.  This role will lead a team of Instructional Designers, Content Creators, and Learning Delivery Specialists and will provide oversight in the identification, development, delivery, and maintenance of new and existing learning programs, solutions, interventions, and experiences for designated business unit functions. This role serves as a consultative learning partner to our supported business leaders to ensure learning is aligned to Customer Success strategy and business unit objectives. Includes the assessment of needs, development of programs and curriculum, delivery of learning via appropriate modality (instructor-led classroom or webinar, online/digital eLearning, self-directed, or distance learning, etc.).

About this roll* (Responsibilities) 

• Actively manage a team of learning professionals and provide oversight in the content creation, facilitation, and delivery of learning across multiple operational areas and modalities.=
• Provide leadership with a clear and well-planned learning strategy to meet business objectives, productivity, and efficiency goals. Manage resources and calendars to meet business outcomes.
• Develop functional professional relationships and strong partnerships with business areas to clearly understand their business, strategies, priorities, and challenges and foster an environment of teamwork and unity in driving towards the same goals and objectives.
• Lead the group on the intake, needs analysis, design, and development to manage the delivery, measurement and ongoing maintenance of learning programs, curricula, and services to ensure alignment with the overall organizational direction.
• Partner closely with other learning team members to drive consistency and standardization in the learning experience throughout the enterprise.
• Plan and coordinate proper venues, timing, and modality (i.e. live classroom, webinar, self-guided, experiential and/or digital/e-Learning) of the required programs.
• Anticipate design/development or delivery challenges and work with business owners to identify mitigation strategies.
• Research and evaluate appropriate off-the-shelf or vendor training programs to meet select training needs. Ensure deliverables are timely, accurate, highly targeted, and meet the objective.
• Develop and implement measures and assessment methods to accurately evaluate the effectiveness of technical and professional learning delivery and incorporate program changes resulting from findings. 
• Produce, analyze, and interpret reports on the progress of training programs and learning effectiveness and summarize and provide recommendations to leadership.

Do you have the right ingredients*? (Requirements)

• Previous work experience in a training or learning and development function with emphasis on managing standard operating procedure-based learning, guiding multiple systems technology instruction, and measuring/evaluating the effectiveness of a learning program and delivery.
• In-depth knowledge of training techniques and practices to drive the analysis, design, development, and delivery of enhanced skills to improve performance.
• Strong knowledge of learning and development methodologies & experience with Learning Management Systems (LMS).
• Proven ability to quickly learn new business models, supporting technical infrastructure, business strategy, priorities, challenges and create highly targeted training needs analysis and training strategy while remaining flexible and adaptable to immediate and unexpected changes in plans.
• Ability to build strong partnerships and influence, motivate and educate senior leadership, peers, and stakeholders.
• Strong organizational planning, project management, communication, presentation, training, facilitation and influencing skills required.
• Strong and creative people leadership skills with demonstrated ability for exceptional teamwork, negotiation, and change management. Must foster an environment that demands a high degree of teamwork and collaboration.
• Must be able to identify and independently manage priorities and task assignments across multiple projects and groups.
• Ability to recognize that process effectiveness is not a one-time endeavor and that meaningful change requires continuous improvement.

*Bread puns encouraged but not required

#LI-REMOTE