Director, Enterprise Product Design

| Greater Boston Area
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About Drift  

Drift is the Revenue Acceleration platform that uses Conversational Marketing and Conversational Sales to help companies grow revenue and increase customer lifetime value, faster. More than 50,000 businesses use Drift to align sales and marketing on a single platform to deliver a unified customer experience where people are free to have a conversation with a business at any time, on their terms. Our mission is to use conversations to make business buying frictionless, more enjoyable, and more human.

About the role 

Our product organization is made up of dozens of small, autonomous teams who work to solve customer problems. Each team has a PM, a Product Designer, and three Engineers, and owns an entire product themselves.

You will lead at least 4-6 of these teams with several Product Designers reporting to you. You will get in the weeds with the teams to make sure they’re building the right thing, while also stepping back and working with peers in product and engineering leadership to ensure we have the systems, processes, and frameworks to execute consistently at scale.

You understand the challenges and opportunities of developing Enterprise products and can help our entire team embrace the learnings and principles you have developed in your career.

What you’ll be doing on the Product team at Drift:

  • You’ll spend a lot of your time talking to customers, understanding their problems, and validating that your teams’ solutions solve a real problem for them.
  • You’ll work with the founders and Product VPs to deliver on the company’s vision to be “The Way That Businesses Buy From Businesses”.
  • You’ll help the entire team practice effective generative research to deeply understand customer workflows and problems.
  • You’ll work with product leadership to draft early concepts to foster customer development and validation.
  • You’ll help the entire leadership team shift their processes to be more effective with developing SaaS software for large Enterprise companies.
  • You’ll mentor several product designers who report to you, helping them to build great products and grow in their careers
  • You’ll dig into the weeds and help your product teams to execute when needed with design and research work
  • You will lead initiatives to develop scalable and effective design processes and tools across the entire organization.

About you and what type of skills you’ll need:

  • You have experience building products in B2B Enterprise SaaS for 3+ years, Marketing or Sales products a plus.
  • You have 10+ years of software product design experience, 3+ as a manager/leader
  • You have led a product design team or group of at least 3 designers and scaled through individual growth and hiring
  • You have built and launched innovative and differentiated products with resulting revenue over $10M
  • You are experienced in leading customer research, customer validation, concept design, design systems, usability testing, and other modern design practices.
  • You love listening to customers, discussing strategy with colleagues, but also diving into the weeds.
  • You’re dedicated to your craft and want to work amongst a team that will inspire you on a daily basis.
  • You are positive, creative, curious, and aren’t afraid to ask a lot of questions.
  • You are can take candid feedback well and are looking to grow
  • You are OK with multi-tasking and can synthesize multiple perspectives to get the most important thing done.
  • You are detail oriented and organized.
Drift is committed to being an equal opportunity employer. 

We know that applying for a new job can be intimidating. But guess what? At Drift, there is no such thing as an “ideal candidate.” We believe in the power of teamwork -- and in the desire to learn something new every day. We believe in hiring people, not just skills. Take it from our CEO

If this sounds like a company you would like to join and a role you would thrive in, please don’t hold back from applying! Whatever skills you bring to the table or background you’re coming from, we welcome you to start a conversation with us. We need your unique perspective for our continued innovation and success. We’re looking forward to learning more about you!

Drift is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected] 

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • AngularJSFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement

Location

Right in the heart of Back Bay 🙏

An Insider's view of Drift

What are some social events your company does?

Every summer we take a few days as a team and head to Western Massachusetts for Camp Drift! Camp is an amazing weekend where we take a moment to celebrate what we have accomplished, and set goals for the coming year.

Lacey

Public Relations

How do you collaborate with other teams in the company?

I feel really lucky because I get to work with the Sales, Customer Success, Product, and Ops team on a regular basis. We say "One team, one dream" un-ironically and are always willing to hop into anything that benefits the customer.

Sara

Conversational Marketing Specialist

What makes someone successful on your team?

Our leadership principles are the core of who we are and how we operate every day. Bringing these in to your actions, decisions, and how you deliver results is the surest way to be successful here. Walk the talk. Focus on the customer. Deliver results every single day.

Kari

Director of Learning and Development

What is your vision for the company?

Today, all of our lives run in real-time. As a result, our expectations for how we communicate with businesses have changed: we expect answers in real-time too. Customers have all of the power today, and that’s why we put a premium on how we’re treated. Businesses need to adapt to this shift in order to thrive today, and that’s what we focus on.

David

CEO, Co-Founder

What’s the vibe like in the office?

High-energy! From sales, to marketing, to customer success and beyond everyone rallies around one common goal which is putting the customer first. End of month is always exciting for this reason.

Amanda

Customer Success Manager

What are Drift Perks + Benefits

Drift Benefits Overview

Our employees are our greatest asset. To take care of you and your family we offer an extensive employee benefit plan. On top of comprehensive health, dental, and vision plans, we also offer generous PTO, parental leave for primary and secondary caregivers, 401K matching, wellness perks and discounts, free lunch, snacks and coffee every day, the Drift book club (one free book of your choosing a month!), a mentor series, and more.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Team workouts
Every other week Inner City Weightlifting comes to the office to teach a fitness class to Drift employees.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Sabbatical
After working at Drift for three years, all Drift employees are eligible for a month-long sabbatical.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Promote from within
Mentorship program
We believe in the power of mentorship and regularly bring external guests into our office to teach us.
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