Customer Experience (CX) Designer

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At Hometap, we believe you can have a house and a life. Our vision is to empower current and prospective homeowners to access their home's equity, free of debt. By tapping into the built-in value of a home, we help homeowners do the big-ticket stuff that makes life better: start a business, buy a second home, get out from under crippling debt, or pay for college tuition.

Hometap makes investments in residential homes, buying a small equity stake against the home’s future value. For homeowners, this is a simplified, sensible alternative to mortgage debt and monthly payments. For investors, this is a new asset class, allowing them to participate in the multi-trillion-dollar residential real estate market without the obligations and downsides of homeownership.

We are looking for a designer to join our ranks! You have a keen eye for design and a strong sense of ownership. You’ll help us create, refine and excite internal and external stakeholders in our marketing materials across a wide range of channels. If you are looking to jumpstart your career and are driven by a mission to make homeownership more accessible and less stressful, this might be the role for you!

What you'll do

  • Create visual assets for Hometap’s digital and print channels; web, social media, apps, banners, emails, posters, presentations, microsites etc. 
  • Collaborate cross-functionally to ensure a consistent brand experience across multiple platforms and social media channels
  • Help to maintain and grow our design system and brand’s asset library
  • Seek opportunities to elevate our design processes including creating templates, Powerpoint templates, etc. 
  • Promote clean workflows, transparent planning, strong asset management, and clear communication

Requirements

  • Adept at Sketch and the Adobe Creative Suite, particularly Illustrator, Photoshop, and InDesign
  • Great visual design skills, and thorough understanding of formal design: composition, color theory, and typography
  • Positive attitude and willingness to take on multiple projects at once
  • Clear and effective communication and coordination with team members on projects and tasks
  • Ability to absorb and apply constructive criticism from peers, clients, and users
  • Great instincts and empathy towards all people
  • Hard-working with a "no task is too small" attitude and willingness to go above and beyond stated responsibilities
  • Portfolio demonstrating capabilities in both digital and print mediums (can be student/spec work)
  • 1+ years experience in digital or graphic design
  • Experience with video creation and editing is a plus
  • Associate’s or Bachelor’s degree in Graphic Design or related field in Information Design, Interaction Design, Human Factors preferred

Our Team & Culture

At Hometap, we pride ourselves on being Owners -- of our jobs, our output, our careers -- and Good Neighbors -- we believe helping each other means helping the company, homeowners, and investors succeed. 

Equally important to your skill set is the what you bring to our team and business. We are looking for a creative thinker who looks for opportunities within challenges, rolls up their sleeves to get things done, values collaboration and communication, and embraces the Homeowner-first mentality. Critical to our mission is being thoughtful in everything we build. If you’re someone who embraces this builder mentality, you’ll be right at home here.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • ReactLibraries
    • DjangoFrameworks
    • Vue.jsFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • SnowflakeDatabases
    • AWS (Amazon Web Services)Services
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • AmplitudeAnalytics
    • FigmaDesign
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • JIRAManagement
    • Monday.comManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM

Location

Our offices are located in the Back Bay neighborhood, home of Boston's tallest skyscrapers, as well as some of the city's finest restaurants, shopping, cafes and hotels. The office is easily accessible for commuters outside of the city as well as those flying in from elsewhere.

An Insider's view of Hometap

What's the biggest problem your team is solving?

We’re building a completely new category in the fintech space, which comes with its challenges opportunities. As marketers, we’re tasked with finding creative ways to educate homeowners about how we’re solving a real problem. Delivering that message as transparently and efficiently as possible is crucial to both the business and our customers.

Loraine

Senior Content Marketing Manager

How has your career grown since starting at the company?

I started at Hometap as a co-op, so much of my experience with the technology we were using had been in a classroom setting. I came on full-time after graduating from Northeastern, and now as a software engineer, I get to concentrate more on a specific domain and have the opportunity to contribute towards and execute on bigger projects.

Nishanth

Software Engineer

How do you empower your team to be more creative?

I encourage our design team to leverage each other's unique expertise and individual passions. One team member is amazing at illustration, where another is a user testing wizard. Still another is an absolute expert when it comes to the UX craft and best practices. We all learn from and are inspired by each other.

Martha

VP of Design

What are Hometap Perks + Benefits

Hometap Benefits Overview

Hometap offers a robust selection of benefits intended to serve our employees and their families, while aligning with our ambitious mission whenever possible.

Culture
Volunteer in local community
Hometap works with organizations in Boston, as well as other cities with high concentrations of employees, to participate in backpack drives, toy drives, volunteer events, and more.
Partners with nonprofits
Hometap has established ongoing partnerships with Boston-area nonprofits, including the Home for Little Wanderers and Heading Home.
OKR operational model
Team based strategic planning
Open office floor plan
Employee-led culture committees
Quarterly engagement surveys
Employee awards
Remote work program
While the large majority of our employees work remotely, we do have offices in Boston and other cities to work from, host meetings, and socialize.
Diversity
Highly diverse management team
At Hometap, we pride ourselves on building a team that’s made up of unique individuals from all walks of life, and that includes our executives and managers.
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Hometap offers all of its employees a 50% 401(k) match for up to a 6% contribution.
Company equity
All full-time Hometap employees receive equity units that are fully vested after four years with the company.
Performance bonus
Hometappers on the sales team receive bonuses on a quarterly basis that are determined by the achievement of their established goals.
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Online course subscriptions available
Customized development tracks

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