Consumer Insights Senior Analyst

| Greater Boston Area

Meet CarGurus—the #1 visited online car shopping website in the US. At CarGurus, we’re building the world’s most trusted and transparent automotive marketplace where it’s easy to find great deals from top-rated dealers. 

Founded in 2006 by Langley Steinert (co-founder of TripAdvisor), CarGurus is a technology company with a passion for data and its power to simplify every aspect of the car shopping experience. Using proprietary technology, search algorithms and innovative data analytics, we provide unbiased validation on pricing, dealer reputation and vehicle history.

The CarGurus Consumer Insights team works to understand car shoppers inside and out. UX research is part of the Consumer Insights team and a key contributor throughout the product development process, working closely with product managers, UX designers, engineers, and data analysts as we define vision for future products, build features, and optimize the user experience.

As the Consumer Insights Senior Analyst you will help us develop the CarGurus experience on a range of products. You’ll improve the UX research process and define best practices with the end goal of timely, actionable insights. 

The ideal candidate demonstrates strong skills in a wide range of user and product research methods. They are equally comfortable living in both the big picture of a user’s journey and the details of a specific task or interaction. They are a strategic thinker with excellent storytelling skills, the ability to balance competing priorities, and talent for synthesizing large amounts of qualitative information into digestible, actionable insights.

What You'll Do: 

  • Help define the product research process and best practices
  • Coordinate across Consumer Insights, UX Design, and Product teams to set research priorities
  • Proactively identify opportunities to bring the voice of the customer into strategic and tactical product decisions; act as an ambassador for user research
  • Identify appropriate research methods to achieve business and design goals
  • Act as a doer and as a coach for junior researchers on the design and execution of qualitative and light quantitative user research studies
  • Efficiently translate findings into easily digestible insights, at both tactical and strategic levels
  • Maintain working knowledge of company and competitive products and their features/experience

Who You Are: 

  • 5+ years of experience in consumer insights or market research, working with cross-functional product teams in a technology company
  • Experience with of a range of research techniques: moderated and unmoderated user interviews, journey mapping, persona development, usability testing, card sorting, surveys, concept testing, etc.
  • Ability to maintain methodological rigor while working quickly and being flexible
  • Comfortable interviewing users in a variety of settings and around sensitive topics (like finances)
  • Naturally curious about what drives consumer behavior
  • Excellent communication, organization, and collaboration skills
  • Four-year degree (BA/BS) with an excellent academic record

Additional:

  • Understanding of site behavior analytics a plus
  • Experience with tools like Lookback, Validately, and User Interviews a plus
  • International research experience a plus

CarGurus Culture:

At the core of our company culture is a spirit of innovation, curiosity and collaboration. True to our start-up roots, we’re nimble, flexible and hardworking. We have a great respect for testing and learning and a healthy aversion to scheduling meetings to discuss meetings. Lunch is catered daily. Gym membership is free. Foosball and ping pong are played often. Now a publicly-traded company, we’re as committed as ever to cultivating the culture that got us here.

In addition to the US, CarGurus operates sites in Canada, the UK and Germany with other markets on the horizon. Our offices are located in Cambridge, MA, Detroit, MI and Dublin, Ireland. If you’d like to learn more, please visit our careers page.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • DockerLanguages
    • JenkinsLanguages
    • Elastic SearchLanguages
    • KafkaLanguages
    • HibernateLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • SQLAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • HubSpotCRM
    • SalesforceCRM
    • MarketoLead Gen

Location

2 Canal Park 4th Floor , Cambridge, MA 02141

What are CarGurus Perks + Benefits

Culture
Volunteer in local community
CarGurus participates in local volunteer activities such as the The Boston Children's Hospital Corporate Cup Challenge, The Freedom Run 5k, etc.
Friends outside of work
Eat lunch together
Intracompany committees
CarGurus has committees that are re-elected annually and manage events and programs such as the Charitable Giving Committee and Community Council.
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
CarGurus offers company equity in the form of Restricted Stock Units.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within

Additional Perks + Benefits

We provide a competitive benefits package including health, dental, and 401K match. We also offer 16 weeks paid primary caregiver leave and 2 weeks secondary caregiver leave. In addition, we also offer perks including gym memberships, commuter passes, daily catered lunches, company outings and more.

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