Web Operations Analyst at Acquia

| Greater Boston Area
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Acquia is the open source digital experience company. We provide the world's most ambitious brands with technology (built around Drupal) that allows them to embrace innovation and create customer moments that matter. At Acquia we believe in the power of community and collaboration - giving our customers the freedom to build tomorrow on their terms.  

Headquartered in the U.S., we have been named as one of North America’s fastest growing software companies as reported by Deloitte and Inc. Magazine, and have been rated a leader by the analyst community and named one of the Best Places to Work by the Boston Business Journal. We are Acquia. We are building for the future of the web, and we want you to be a part of it. 

Acquia is looking for a Web Operations Analyst to support the day-to-day operations of Acquia.com, and it’s suite of marketing based websites and platforms. This includes working with various stakeholders to make sure that the work is prioritized, developed, QA’d and released in a timely fashion. They will have a strong understanding of Drupal, and assist users by training them to use the platform, helping with content updates and also taking a hands-on role in building complex pages as needed.

You’ll partner with many of the teams within the Marketing organization, bridging the gap between them and the Web Ops engineers, helping to establish requirements that engineers will be able to use to develop new features and enhancements. Working in an Agile methodology, you will make sure that work is completed correctly and free of any defects. A strong project management background and technical understanding of Drupal will help in this role. 


Requirements:

  • Prior experience coordinating, building and launching websites on the Drupal platform.
  • Work as the liaison across multiple departments to maintain project timelines.
  • Create problem solutions by working with stakeholders and engineers to develop requirements, diagrams and stories.
  • Develops project estimates by evaluating current workloads, developer capacity and overall company prioritization.
  • Reviews the quality of delivered work by completing quality assurance (QA) tests.
  • Maintains general QA test plans and processes for code deployment and quality gates.
  • Prepares reports by collecting, analyzing, and summarizing information
  • Provides reference for team members and customers by writing documentation; providing support and help
  • Maintains process / metrics / reporting systems by researching and resolving problems; maintaining system integrity and security

Key Skills and Attributes:

  • 3+ years supporting Drupal websites. Drupal 8 experience required. 
  • Strong understanding of HTML, CSS and basic Javascript (& JQuery).
  • General ability to debug and understand how Drupal works.
  • Understanding of the Agile Project Management methodology
  • Passion for the web, open source development, and for helping us build meaningful experiences
  • Strong problem-solving abilities, taking initiative, and the ability to thrive under pressure
  • Maintain a positive and constructive outlook, focus on driving results, finding solutions / breakthroughs to solve problems and challenges; has a positive influence on peers.
  • Interpersonal and communication skills
  • Work in collaborative and supportive manner
  • Listen carefully to provided information and ask clarifying questions. Actively listen as a learner rather than a passive recipient of information.
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Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SymfonyFrameworks
    • MemcachedDatabases
    • MySQLDatabases
    • DrupalCMS

Location

Acquia is in the Financial District near Faneuil Hall and Post Office Square with tons of great restaurants and fun after-work venues to choose from!

An Insider's view of Acquia

What are some social events your company does?

For the past five years, the Boston office has partnered with the Wonderfund (www.wonderfundma.org) to pair Acquians with the holiday wish lists of local children. We sponsored 250 kids in 2019 and look forward to continuing our partnership in 2020!

Amy H.

Senior Talent Operations Partner

What projects are you most excited about?

There are a number of different projects we are always working on from maintenance and performance optimizations to new customer features. For me, the most exciting and rewarding projects are where we release a piece of functionality that excites and delights our customers and makes their jobs easier.

Rok

Senior Director, Engineering

How does the company support your career growth?

Our culture of continuous, lifelong learning allows every Acquian opportunities to learn, stretch and grow. With support and coaching from their managers and Global Learning Programs, Acquians have access to a robust online learning platform, a mentor program, and more. Every day offers the opportunity to take on unique challenges.

Amy P.

Senior Director, Global Talent Development

How do you empower your team to be more creative?

The trick to empowering creativity is encouraging frequent communication and iteration. Embrace behaviors, not platitudes, that remind the team there is no such thing as failure. Embed creativity and make it more than a tagline. Show that nothing is unsalvageable; focus on ‘why’ things occurred, and make everything a learning opportunity.

Brian

Manager, User Experience Research

How do your team's ideas influence the company's direction?

We are able to influence how content is delivered and monetized by global businesses in 2 ways. Acquia's founder created Drupal, the leading open source CMS in the world and we are proud of our close relationship with the Drupal community. We have also pivoted towards DXP capabilities and offer a full suite of solutions to our customers.

Charley D.

Vice President, Products

What are Acquia Perks + Benefits

Acquia Benefits Overview

Work/life balance is important to us. Employees take time off when they need it, and come back to work feeling refreshed. We offer up to 13 weeks of maternity and six weeks of paternity, partner and adoption leave, all paid at 100 percent. Our returning-parent transition program allows new parents to ease back into work. Office amenities include snacks and beverages, common areas, a game room, Friday afternoon Happy Hour, and Mac computers.

Culture
Volunteer in local community
In Boston, Acquia has partnered with Cradles to Crayons, Pine Street Inn, Wonderfund, TUGG (Tech Gives Back), Bow Market, Horizons for Homeless Children, and the Maurice J. Tobin School in Roxbury.
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available
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