Transformation Office Lead, Data & Analytics
We are Vistaprint, a member of the Cimpress family (NASDAQ: CIMPR), the world leader for mass-customized marketing products, serving almost 20 million small and medium sized businesses locally in 20+ countries. Working across the globe in a truly international team, we are shaping the digital revolution in printing and mass customization. Over the past 25 years, we grew from startup to $2.75 billion in annual revenue and are confident that we still have a huge, multi-year growth opportunity ahead of us. Our confidence is driven by two primary factors: firstly, ~80% of the market segment for small businesses’ marketing materials is still served through traditional offline channels, often lacking the convenience and cost advantages from greater scale that we can offer our customers. Secondly, there is a significant opportunity to accelerate our activity in adjacent product segments such as packaging, apparel, signage, or corporate line of business accounts. We are a profitable business with an entrepreneurial mindset, and throughout our history we have proven our commitment to investing for long-term horizons.
Since our inception, Vistaprint has sought to disrupt our market and to build a transformational and enduring business. Over the past 20 years, we have reinvented ourselves frequently in service of this mission. Change is in our DNA.
OPPORTUNITY
It is an exciting time to join Vistaprint as our founder, Robert Keane, recently stepped back in to lead Vistaprint as CEO and, is building out a new executive team. Together with all employees, we are renewing the company’s focus on delighting customers, fostering an entrepreneurial culture and accelerating our world-class capabilities.
We have a tremendous opportunity in front of us. Vistaprint’s vision of helping small business owners live their dreams is exciting and inspirational. In order to capitalize on our opportunity, we have embarked on a transformation journey to deliver “jaw-dropping customer value”. This transformation journey will lead us to achieve world-class technology, services, and innovation, and create an environment where our team members are inspired and enabled to do their best work
Winning big in Data and Analytics is among our key priorities. Therefore, we recently hired a Chief Data Officer and are building the respective organization. Mission of this newly established team is to transform Vistaprint with industry-leading data products into one of the world’s most iconic Data and Analytics (DnA)-driven companies. We do this to
- Enable jaw-dropping, seamless, and fully personalized customer experience
- Fuel profitable growth with analytics capabilities across our entire value chain
- Attract and retain top notch data science, analytics, and business-translator talent.
The newly established CDO organization will consist of cross-functional product teams that sit in 5 domains (pricing/promotion/personalization, channel platform/digital advertising, core business/customer modeling, manufacturing/supply chain, E2E customer experience). Next to the domains, there are chapters with specialized talent that works for the product teams.
To enable top-notch data science and analytics capabilities, we have made major multi-year investments in a cloud-based, service-oriented and data-rich technology platform. The new platform has already launched in one country and will be rolled out across Europe during 2020, unlocking significant capability and hence, opportunity for growth.
POSITION SUMMARY
In support of this transformation, we are hiring for a newly created DnA Transformation Officer who will help the Chief Data Officer shape and execute the strategy to develop a fully-fledged DnA organization and ensure real impact of the transformation is captured and communicated.
KEY RESPONSIBILITIES
Directly reporting to the Chief Data Officer and as member of the CDO leadership team, the DnA Transformation Officer is a highly influential and visible role at Vistaprint combining strategic planning, business management, and process definition/ improvement. The DnA Transformation Officer will take a core role in Vistaprint’s transformation towards a highly data-driven organization by (I) gathering transformation program insights from teams and sharing with leadership, (II) managing program goals and leadership priorities, (III) shaping the design and overseeing delivery of the transformation program and (IV) leveraging insights to solicit leadership action and decisions to ensure successful program delivery.
Besides supporting successful creation of the CDO organization, the DnA Transformation Officer will provide thought leadership to the CDO and his leadership team and will help him refine the DnA short-term and long-term strategic roadmap.
As the DnA Transformation Officer, he/she will be responsible for:
- Driving the design of the overall DnA transformation roadmap and masterplan in conjunction with the DnA LT and other key stakeholders (e.g., CEO)
- Sharing insights from the DnA transformation program and providing synthesized input to leadership to drive decisions
- Providing regular & transparent status updates to leadership on the progress of the DnA transformation program
- De-bottlenecking issues to ensure progress and acting as the conduit for escalating issues requiring leadership attention during Steerco meetings and leadership updates
- Driving design of key elements of the transformation incl. DnA target operating model and routines, interaction points with key stakeholders, recruiting and talent management activities, career pathways and performance management, tracking systems for input KPIs like product adoption rates and internal client feedback, tracking systems for financial impact from data products, budgeting processes
- Facilitating the DnA QBR and OKR processes
- Leading all transformation office (“GCHQ”) meetings across all workstreams and providing follow up actions during meetings
- Acting as a thought-partner to all transformation teams and providing them with guidance and support on their projects
- Maintaining the integrity of the transformation program portfolio (e.g. balance of non-financial/financial initiatives) to meet overall program goals and objectives
- Challenging workstreams to ensure that initiatives identified are the right initiatives for the organization
- Supporting the CDO in executive communications
- Act as the sounding board for the CDO and his leadership team and counsel him to facilitate decision-making
DESIRED OUTCOMES
- High-performing DnA team full of super-charged, diverse talent
- Data products that transform Vistaprint into one of the world’s most iconic DnA-driven companies
- CDO organization as customer-obsessed, value-driven impact partner across the organization
- CDO culture recognized as bold and entrepreneurial within Cimpress & beyond
IDEAL EXPERIENCE
- Master’s degree. MBA strongly preferred
- 6+ years of prior experience in strategy, management consulting, finance, or as a GM
- Several years of experience in a role with direct people leadership
- Creativity in solving problems and generating innovative solutions
- Strong business acumen, financial skills, and analytical abilities
- The ability to drive change management and influence change across teams
- Deep aptitude for numbers, ability to understand complex business, product strategies, develop strategic frameworks as well as translate key themes and tactics into understandable, executable components and messages
- Strong PM skills: ability to drive multiple high profile projects, effective leverage all resources to drive results, create excellent processes
- Well-honed written, verbal and creative communication skills, including ability to translate insight into content, create slide or written presentations, create overall communication plans, and present to Board members
- Recognized thought leader and innovator in the development of new tools, methodologies and problem solving approaches
- Articulate, persuasive, communicator. Commands the room, handles executive and difficult audiences well. Skilled at defining, motivating and driving change at executive levels and across the broader community of stakeholders.
LEADERSHIP CAPABILITIES
- Driving Results: an excellent understanding of costs and benefits and an ability to use that understanding to prioritize activities.
- Customer Mindset: ideally brings experience in serving and innovating on behalf of small business customers
- Driving Change: Highly trusted individual; excellent communication and interpersonal skills; experience with change management to help change mindsets and behaviors across the organization
- Building Capability:
- Self-starter, hands-on entrepreneurial mindset; comfortable to take controlled risks and drive experimentation and learning
- Ability to scale and devise processes that support fast, decentralized decision making
- Leading People: Confident, engaging people leader, able to communicate a vision and bring people along on the journey, thought-partner to senior leader
Equal Opportunity Employer
Vistaprint, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, we strive to do more than the law requires.