Internal Product Support Specialist
About Panorama:
Panorama Education is a fast-growing national technology company focused on radically improving education. Over 1,500 school systems serving 13 million students across 50 states have adopted the Panorama platform to help educators collect data about non-academic factors that are key to each child’s success in school and in life, such as social-emotional learning and well-being, safety, teacher-student relationships, and family engagement.
This role can be fully remote, or you can work out of our Boston office
About the Role:
The Internal Product Support Specialist will provide technical support and troubleshooting to our internal Customer Success Team by performing a variety of tasks including: creating surveys, configuring reports, streamlining processes, and executing complex technical projects. The work is fast-paced, flexible, and high-impact for our clients and for our team.
Responsibilities:
- Collaborate with Client Success and Engineering team to generate surveys, reports, and identify underlying technical problems with our platform.
- Help our Survey Operations team measure, understand, and optimize our internal support processes.
- Maintain updated systems and processes to reflect changes to product offerings and system capabilities.
Our Ideal Candidate Has:
- Experience prioritizing and executing multiple concurrent projects , a plus if this experience is in queue based-technical work.
- Experience working in a proprietary or home-grown technology platform preferred.
- Demonstrated proficiency with Microsoft Excel including work with filters, pivot tables, and formulas
- Experience adhering to multiple, strict deadlines.
- Demonstrated ability to learn and troubleshoot new and complex technologies, such as internal databases or other software
- Experience making data driven process improvements to existing workflows, processes, and systems
Panorama Education is dedicated to building a diverse and inclusive company because we serve students, educators and families from tremendously diverse backgrounds and identities across the country; we’ve seen how our product and impact are strengthened the more we reflect that diversity. In addition, we have found (and we believe the research) that diverse teams are higher-performing, and we embrace the varied perspectives that our team members share with each other. As such, we are an Equal Opportunity Employer.
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