Strategy Associate

| Greater Boston Area

Dispatch, headquartered in Boston, is one of the fastest-growing software companies in America. Leveraging our proprietary adaptive platform and industry-leading technology integrations, Dispatch partners with customer-centric brands to simplify complex home service networks.

We are not a software vendor. We are a brand partner – delivering extraordinary value using a synthesis of our platform, people, and partnership approach. Backed by Vista Equity Partners, Dispatch continues to revolutionize the home service experience for brands, service providers, and end customers just like you.

This is a terrific opportunity for a highly self-motivated individual to join our team. As a Strategy Associate you will play an important role in evaluating the Company’s most important initiatives and provide valuable insight and analysis that will be used to assess the strategic direction of Dispatch Technologies. You will report to Dispatch’s CFO, and collaborate frequently with the Leadership team.

Your role in working on all strategic and financial initiatives will be critical to driving our mission forward.

AS THE STRATEGY ASSOCIATE YOU WILL: 

  • Prepare Board of Directors presentations and other investor relations materials. 
  • Support Dispatch executive team on strategy development exercises, including market sizing, customer segmentation, etc. 
  • Build financial models related to major enterprise deals to analyze pricing models, contract economics, etc. 
  • Support Dispatch CFO and work with the broader Dispatch Finance & Accounting team in building revenue forecasts, budgets and analyzing monthly financial performance. 
  • Partner with the full Dispatch leadership team across Product, Engineering, Sales, Marketing, Customer Service, & Operations to provide analytical rigor and thought partnership.
  • Provide ad-hoc reporting and business intelligence support. 

WHAT WE’RE LOOKING FOR: 

  • COACHABLE: Open to feedback. Solicit feedback and uses it as a means to improve personal development. Flexible and adaptable, can adjust and respond to changing priorities and conditions effectively.
  • POSITIVE: High energy, excited by and thrive in a dynamic, fast-paced, and growing organization. “Can-do-attitude”, versatile and willing take on what needs to be done to move the business forward. Enthusiastic exhibits passion and excitement over work. Optimistic, positive, open, and objective toward others.
  • HIGH STANDARDS: Quality orientation, expect personal performance and team performance to be nothing short of the best. Accountable, responsible and driven to meet and exceed personal objectives. Follow through on commitments, live up to verbal and written agreements. A Doer, roll up your sleeves, get it done, demonstrate high degrees of diligence.
  • COLLABORATIVE: Strong “people orientation”. Work well in groups by being open to ideas. Can disagree without being abrasive or intimidating. Teamwork. Reach out to peers and cooperate with supervisors to establish collaborative working relationships.
  • EFFICIENT: Able to produce significant output with minimal wasted effort and demonstrating strong ability to organize, plan and focus on key priorities, while also making sure that important details do not slip through the cracks.
  • PROACTIVE: Acts without being told what to do, while bringing new ideas to the company, and demonstrating tenacity and willingness to go the distance to get something done, including working long hours at times if needed.
  • ANALYTICAL: Excellent quantitative and financial analysis skills, comfortable navigating a data-driven business environment to assist in delivering business insights. Able to structure and process qualitative or quantitative data and draw insightful conclusions from it. Analyze and challenge details, data, and facts prior to making decisions and that important decision-making data is maintained accurately for repeated examination as required. Exhibits a probing mind and achieves penetrating insights.

SKILLS WE SEEK:

  • BS/BA in Finance, Business Administration, Accounting or related fields of study
  • 2+ years’ experience in management consulting, investment banking or private equity, or experience in a financial analyst role inside a technology company.
  • Fluent in Excel and PowerPoint required.
  • Interested in startups and the technology industry.
  • An excellent communicator, both in your written and verbal statements. 
  • Able to manage multiple projects simultaneously, and to thrive in a fast-paced startup culture.

WITHIN ONE MONTH, YOU’LL:

  • Develop a strong understanding of the home services industry, Dispatch’s unique value proposition, and business challenges facing the industry
  • Spend time with each executive team member to understand the strategic business goals of each department and discuss how you can apply your analytical skill set to support these goals
  • Assist the sales, finance and product teams with strategic and financial analysis 

WITHIN THREE MONTHS, YOU’LL:

  • Prepare investor-facing materials and actively participate in investor discussions
  • Work with the Board and Executive Team to determine quarterly strategic priorities 
  • Build a KPI dashboard to monitor progress toward company-wide goals

WITHIN SIX MONTHS, YOU’LL:

  • Lead cross-functional teams to drive progress on strategic priorities (e.g. refresh ROI models, evaluate market opportunity for potential product initiatives, etc.)
  • Support company-wide efforts to drive rigorous and crisp execution of business objectives

WITHIN TWELVE MONTHS, YOU’LL:

  • Help Dispatch develop a product and go-to-market strategy to expand our addressable market 
  • Collaborate with leadership team to build annual operating plan including: revenue and expense plan; product & technology roadmap; marketing plan; etc.
  • Work with the executive team to set company-wide annual goals and KPIs

BENEFITS & PERKS

  • Unlimited Paid Time Off (PTO)
  • Comprehensive Insurance Coverage
  • Learning and Development Reimbursement
  • DispatchFit Gym/Fitness Program Reimbursement
  • Kitchen Stocked Daily with Tasty Snacks, Fruit and Drinks

Still with us?
We’re ready to meet you if you wake up every day eager to get your hands dirty in a high growth start-up atmosphere. Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!

The Dispatch Story

The service industry is changing. More and more, brands are building networks of third-party contractors and technicians to service their customers. Dispatch helps these brands manage and improve these service provider networks, leading to extraordinary customer experiences. Dispatch brings visibility and data intelligence to previously unmeasured service interactions, leading to measurable improvements in margin and revenue.

We are not a software vendor. We are a brand partner – delivering extraordinary value using a synthesis of our platform, people, and partnership approach. Backed by Vista Equity Partners, Dispatch continues to revolutionize the home service experience for brands, service providers, and end customers just like you.

Dispatch is an equal opportunity employer and values diversity at on all of our teams. Inclusiveness is second nature, not an initiative at Dispatch. We are building an engaged team where we celebrate multiple approaches and points of view. We believe diversity drives innovation and empowers everyone to feel valued and heard. We strive to create an environment where everyone, from any background, can bring their whole self to work and do their best.

We're a tech-savvy team with a culture built on curiosity, precision, and forward-thinking that ends up being the foundation of our product. Every employee is nurtured in a way to help them grow both personally and professionally. Come join our growing team!

To all recruitment agencies: Dispatch does not accept agency resumes. Please do not forward resumes to our jobs alias, Dispatch employees or any other organization location. Dispatch is not responsible for any fees related to unsolicited resumes.

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • MeteorFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases

Location

Here are three reasons why Boston's North End is a perfect place to work: 1. Pizza 2. Cannolis 3. Italian Sandwiches You're welcome :)

An Insider's view of Dispatch

How would you describe the company’s work-life balance?

We work hard. There is no doubt about that. But the one thing that I truly value about Dispatch is that they recognize hard work and never bat an eye at anyone who needs to adjust things to make sure their work-life is in true balance. Here, it's not a matter of work-hard-play-hard, rather balancing hard work with proper rest. Dispatch values that.

Todd

Manager, Marketing & Digital Experiences

What are Dispatch Perks + Benefits

Dispatch Benefits Overview

-Unlimited Paid Time Off (PTO)
-Comprehensive Insurance Coverage
-Learning and Development Reimbursement
-DispatchFit Gym/Fitness Program Reimbursement
-Kitchen Stocked Daily with Tasty Snacks, Fruit and Drinks
-Catered lunches on Wednesdays
-Pet Insurance

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dispatch employees can contribute up to $2500 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Life insurance is equal to 1 times an employee's annual salary.
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Dispatch offers unlimited PTO, and requires employees to use a mandatory minimum of 21 days per year to avoid burnout and take full advantage of the policy.
Paid Volunteer Time
Our employees receive 8 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted to greet all incoming new hires
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
We offer $2000 annualy for continuing education.
Paid industry certifications
We have annual budget of up to $2000 for paid industry certifications.
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