Strategic Engagements Implementation Lead

| Greater Boston Area

About Panorama:

Panorama is on a mission to radically improve student outcomes by helping educators act on data. We're working toward a world where every student has great teachers, great schools, and a great education. Thousands of schools use the Panorama platform as an important tool for improving education through data, from helping teachers hone their practice, to engaging with families, to building school culture, and beyond. Panorama is rapidly growing: today, more than nine million students receive a better education because of Panorama, and we hope to serve many millions more students in the coming years.

About the Role:

Panorama’s Client Success team partners with hundreds of school districts and charter networks to take them from "We just signed up for Panorama" to "Panorama has helped us improve education for our students in many important ways.” Our largest clients want hands-on strategic and technical support bringing Panorama’s product to their districts. That’s where our Strategic Engagements team comes in.

We’re looking for a Strategic Engagements Implementation Lead to join our growing team. As a Strategic Engagements Implementation Lead: you thrive in fast-paced, novel, and high-complexity situations. You are extremely detailed oriented but align your approach to overarching client goals and have a constant eye towards improving systems and processes. Our largest clients are sophisticated consumers and users of information and operate in complex political environments as they educate hundreds of thousands of children; so you approach your work with a focus on students and empathy for the communities we serve.

Key Responsibilities:

  • Partner with Strategic Engagement project managers and Account Managers to deeply understand, design, and deliver projects for our largest clients.
  • Collaborate to deliver projects on time and error free and promptly troubleshoot client needs. This role is primarily focused on internal cross-functional efforts rather than client-facing communications.
  • Become the technical expert in Panorama’s platform and product to problem solve and execute solutions for complex client requests.
  • Collaborate with our Engineering and Product teams to enhance the client experience, both with incremental improvements and game-changing innovations.

What We’re Looking For:

Passion for complex problems and creative solutions

  • Experience becoming an expert in new products, platforms, and environments quickly; comfort with technology and commitment to using it to improve processes.
  • Motivated by chasing down new, complex problems related to executing large scale survey projects and sharing results with some of the largest public school districts in the nation.
  • Self-starter; capable of working independently, but motivated by watching your work contribute to team goals.
  • Thoughtful and dedicated team member, working effectively cross functionally while adhering to deadlines.
  • Curious; eager to answer questions about data and its idiosyncrasies.

Strong analytical capabilities

  • Ability to recognize patterns and see problems using new software and platforms (for example: Excel, STATA, or SPSS)
  • Research or data analyst experience.
  • Expert knowledge using Excel to clean and analyze large data sets.
  • Organized and detail-oriented, with a proven ability to manage multiple projects; ability to dive into the details and align to overarching goals.

Experience with Large Districts and Organizations:

  • 2-4 years of previous professional experience in a technology, education, research, or non-profit environment; (ideal: experience in working with large school districts)
  • Passion for using data to improve student outcomes

Panorama Education is dedicated to building a diverse and inclusive company because we serve students, educators and families from tremendously diverse backgrounds and identities across the country; we’ve seen how our product and impact are strengthened the more we reflect that diversity. In addition, we have found (and we believe the research) that diverse teams are higher-performing, and we embrace the varied perspectives that our team members share with each other. As such, we are an Equal Opportunity Employer.

Read Full Job Description

Technology we use

  • Engineering
  • Sales & Marketing
    • JavascriptLanguages
    • RubyLanguages
    • Ruby on RailsFrameworks
    • SalesforceCRM

Location

We're on School Street above the Walgreens at Downtown Crossing. We're just a few minutes walking distance from the Blue, Orange, and Red Lines.

An Insider's view of Panorama Education

What’s the vibe like in the office?

We work really hard because we care deeply about what we do and who we do it for. Our rich diversity allows for collaboration with people from all walks of life to build something meaningful and impactful for our future. I would be remiss in not saying that I work with some of the most hardworking, intelligent, and admirable people I’ve ever met.

Jen

Product Support Manager

What does your typical day look like?

My days revolve around our mission of being the best part of our client’s day. Collaboratively working with other engineers and Client Success teammates to problem solve, build new tools, integrate/onboard new clients, and support the needs of existing clients are just a start.

Jahvon

Engineer

What makes someone successful on your team?

Being eager, highly adaptive, dependable, and believing that our work is significant. For example, we’ve prioritized schools visits this year. As an engineer, I saw our product in a whole new light when I watched teachers actually interact with it as a normal part of their day. This allows us to carefully and thoughtfully craft our product.

Jemma

Engineer

How do your team's ideas influence the company's direction?

We empower each team member to build plans to turn strategy into reality. We believe that leveraging everyone’s unique skills and experiences will yield the best possible outcomes for our clients and cultivate an environment of teaching & learning.

Katie

CFO

What projects are you most excited about?

I am excited about elevating equity and inclusion as we support educators and school leaders in creating environments where all students thrive. For the Teaching & Learning team, we try to focus on designing learning experiences and resources that help partners navigate and process data to learn the ways that students experience school differently.

Nashaira

Workshop Facilitator

What are Panorama Education Perks + Benefits

Panorama Education Benefits Overview

Our team members show unmatched devotion to improving education so in return, we've worked hard to craft a benefit offering that cares for each Panoramian and shows our devotion to and appreciation for them. Our benefits range from 90% coverage of medical premiums to flexible vacation to generous parental leave to daily catered lunch.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer two kinds of FSAs so employees are able to set aside pre-tax dollars to pay for health care expenses like copays and deductibles. We also reimburse up to $50 per month for gym memberships.
Disability Insurance
Dental Benefits
Panorama covers 90% of the cost of dental premiums.
Vision Benefits
Health Insurance Benefits
Panorama's health insurance plan through BCBS offers a PPO and HMO option. Panorama covers 90% of premium costs.
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Panorama matches 100% of employee contributions of up to 4% of their annual salary. Matched contributions vest right away!
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

We work really hard at Panorama so we make sure our team members are comfortable and well supported by benefits and perks that are motivating and encourage them to build longterm careers with us.

More Jobs at Panorama Education8 open jobs
All Jobs
Data + Analytics
Dev + Engineer
Marketing
Operations
Product
Sales
Content
Marketing
new
Boston
Product
new
Boston
Content
new
Boston
Sales
new
Boston
Data + Analytics
new
Boston
Developer
new
Boston
Developer
new
Boston