Chewy
At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere.
Boston, MA
Hybrid

Sr. Researcher

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Our Opportunity:

Our User Research team is looking for a highly motivated, creative and passionate Sr. Researcher with strong product instincts to join our team in Boston. The research team at Chewy is focused on building the best product and service experiences for all pet parents and those that serve them; and therefore, our job to understand our users inside and out. We are a highly respected group of talented and strategic researchers and accessibility experts.

You will be responsible for implementing the research strategy at all stages of the design lifecycle, from idea generation all the way through prototype validation along with an on-going benchmarking of the experience. In this role, you are empowered to shape and evolve the process, as well as mentoring other researchers. You should be able to zoom out and look at the big picture trends to be able to shape the course of the Chewy experience and product offering and zoom in to work closely with our product and designer counterparts in an agile manner. 

As an ideal candidate, you have a deep understanding of user research methods and best practices, and how to work collaboratively with your product and design partners. You should be well versed in all user research methods, and comfortable working with quantitative and qualitative data. You are a passionate researcher and relentless team member, with the underlying desire to understand the “why”, an uncanny observational and analytical skills, an impressive ability to collaborate with other teams and designers, and an annoying and adamant determination to do what is right for our customers. You can work with minimal direction, cross teams, while delivering high-quality outputs and supporting multiple projects.

 What You'll Do:

  • Determine the research approach to answer open questions originating from your own curiosity and researcher intuition, as well as gaps of knowledge from other Chewtopians
  • Execute research using a variety of lean methods
  • Turn your insights into actionable recommendations and be able to influence prioritization of next steps
  • Advocate for our users and work to bridge gaps across groups, especially with our Customer Service (Voice of the Customer) team
  • Develop and refine processes to help evolve and develop our group
  • Mentor and advise other researchers as they work through complex research challenges
  • Work on high-impact projects with high visibility

What You'll Need: 

  • Candidate must possess a Bachelor’s degree in Computer Science, or related field, or equivalent experience

Bonus:

  • MS in Human Factors, HCDE, or Cognitive Psychology
  • Retail/E-commerce research experience

If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact [email protected].

To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: Chewy Privacy Policy (https://www.chewy.com/app/content/privacy).

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What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Recreational clubs
Chewy sponsors office sports leagues year-round.
Relocation assistance
Professional Development Benefits
Job training & conferences
Lunch and learns
Cross-functional lunch and learns.
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

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